Sprint

The blonde male employee was so rude he led my husband to cancel 5 sprint accounts…
Needless to say, Verizon owns the best customer service.
My son’s phone had a corrupt software, we brought it into the store on Monday, was told it will have to be replaced and the phone will be in on Friday.
On Friday, I call to see if the phone arrived, only to hear they didn’t order the phone because the technician said there was water damage. (If a phone has water damage, it will not turn on (even to the reset screen))
Went into the store after calling, which is when the blonde male employee was extremely rude to my husband even to the point where he called him «a dick».
Manager wasn’t there until Monday… Bunch of young adults working here with no customer service skills.

I *was* as Sprint customer for over 15 years. I’ve had repairs and ordered phones and purchased accessories at most stores in DFW with good service. I have had my worst service at this store.
I’ve had the customer service/​technicians close and lock the door to my face just before closing time (5 min before closing). I’ve ordered phones there and requested that they be delivered to my home only to be told ‘no, your phone will be delivered to our store in Rockwall’ only to have to discover the phone was delivered to a Mesquite store. Funny, I saw the young man who told me the phone would be in Rockwall and asked what happened? I explained my frustration only to be told must’ve been my code or something then he just wandered off– no apology or sorry for the inconvenience nothing. The service at this store is appalling.
Sprint as a cell phone service provider is no longer working for me and my family and as soon as I can get the last phone off of contract, I will be leaving. But the nail in the coffin was this store and specifically the unapologetic young man who cost me 4 hours of wait and travel time to replace a phone.