Freebirds World Burrito

Really great customer service here. Mad props to the manager that was on duty on Friday that called me to admit a mistake and went above and beyond to fix that mistake. I placed a catering order for a group and something was left out. I truly appreciated him driving out there to hand deliver the missing item. I will become a customer here just because of the positive experience I had with the catering order! Oh and of course the amazing brownies :)

I’ve been here twice now and have no complaints. Staff is friendly and they help explain the «process» of getting your food. Food is good and definitely a good portion size. Iced tea tastes fresh and they have lemons and limes (iced tea lovers dream).
My only complaint is if you go at night the lighting is a bit dim. Not a big deal unless you plan to read or want to gaze longingly into your soul mate’s eyes while you stuff burrito in your mouth.
Definitely will come again. :)

Fantastic selection of relatively fresh food. They have great vegetarian options, lots of sauce combinations to try, and lots of possibilities. Way more variety than Chipotle, and less expensive if you forgo the chips & drink combo option. My personal favorite creation is nachos with no meat, just queso, ancho dressing, a few jalapeños, lots of cilantro, lime juice, and some salsa to top it off. The people are very nice and somewhat quirky, which I love. I would highly recommend this restaurant to anyone who wants Southwest Tex-​Mex with lots of options and customization.

I have to say that I prefer Freebirds over Chipotle any day of the week. Their steak (which is what I always get) is out of this world tender and tasty, they have totally stepped up their guac game (G2), and their add-​ins are way better to me, than all the other places. They have roasted garlic! WHAT? So good. I am so lucky that I do not live close by otherwise, I might have to eat them every night.

I have returned and it was a much better experience this time, mainly because the staff was so good. Of course I also like to eat there because I can eat healthy. Freebirds, you redeemed yourself.

Something wrong with this Freebirds. Went with the family last weekend and we all got sick. First and last visit.

First and last time ever!!! Wrong order, food par, and dont even get me started on the wait! They werent even busy!!!

There’s no such thing as a less than 5 star review for Freebird’s!!!
The staff would really have to piss someone off to get a 4 star review
The more you eat, the more they give back to you on the Freebird’s loyalty card.
These guys have the 3 B’s:
Burritos
Brownies
Beer!!!

Okay, I have been here twice in the last two weeks. The first time was alright. The second time… not so much. The guacamole sucks @$$! You guys are using unripened avocados in your guac… STOP!
This last time I got the Veggie Hybird on Spinach with a side of guacamole. First of all, you guys dump all your toppings in one big lump on the burrito, so as your eating you are getting a big bite of cilantro and nothing else. Gross! C’mon spread it out! Same thing happened with every one of my toppings. Jalapenos. Onions. I literally disassembled it and ate it with a fork. Only good thing about the burrito was that I couldn’t taste the guac for all the other toppings. Not so much for my side of guac. There was a huge piece of unripened avocado in my little condiment cup that couldn’t even be smashed with a plastic fork. Sad sad sad.
There were no cups for the sauces for us to use, and it wasn’t busy. So not sure what’s going on there.
Sorry fellas but Chipotle beats you every time. We won’t be going back. My boyfriend got the bowl and had so few ingredients in his bowl you could still see the bottom for $ 7. Pathetic.
Also, your employees really like each other, which is a good thing. It’s really evident with all the PDA action going on! Hugs all around behind the counter. Not really what patrons wanna see or need to see around the food.
I get the whole ambiance of FreeBirds but ya didn’t sell me. Viva Chipotle y Chiloso!

Sweet location in Rockwall. Cool kids behind the counter and awesome food in front. Like in my belly. Thanks!!!

The grilled chicken salad was extremely good and also made me happy that it was healthy I give it a nine out of the 10 what would’ve made it a 10 as if it had crispy lime strips added to it.

I wanted to give Freebirds a second try — especially since I had Chipotle for lunch the day before.
I like the options for the tortillas. The Cayenne Tortilla– how fun is that?! Its great. So — I did a veggie burrito. The guy helped me choose a sauce — and let me sample it too. He was nice, and helpful. It was perfect. I only wish he would have let me sample the guac as well. That’s why I am writing this review. I mean — if there is ONE thing I cannot stand — it’s soured gauc. It ruined my entire burrito — (I know — 1^st world problems) but I ate it anyway after digging out of it as much as I possibly could with my fork. I was hungry — and my words I often say to my daughter rang in my ear «Young lady, there are kids that will go without food today because there isn’t any food available to them — and they would give anything to eat what you are refusing to eat»… and so, I ate it. So — in all fairness — I bet he would have let me sample the guac had I asked — but I didn’t. Maybe if they can sample what they make — that would be a good thing too. Other than that — the burrito was alright.
Just, alright. Chipotle wins in my opinion. I can go without the Cayenne Tortillas in order to have fresh-​er, prettier and tastier ;) ingredients.
Warning — better eat that queso quickly before it stiffens. (is that Velveeta? sure hope not.) And — its hot. Spicy hot. ?! Weird. The kids — aren’t gonna like it. (the queso) So — do not get upset when they complain about not liking their queso. I completely understand! Its spicy. Try it. You’ll see. And if spicy is your thing — you’ll love it.
So — I maybe would go there again — not my choosing though. Only the next time — no guac. ;) The kids behind the counter are nice and helpful. So — no service issues here — just food quality. Lesson learned. Sample the guac.

I have only been to Freebirds a few times and each time I wonder why I don’t come more often. You can choose between 3 sizes of burrito ranging from a good single serving to oh my gosh look at this huge thing serving. You also get a choice between more than 2 tortillas as well.

This was my first time eating here and everyone was so nice! It has a great refurbished retro feel too it and has no TV’s so you actually socialize with your company you are eating with. I got the hybird burrito and it was soooo good. It was the smallest burrito they have and I could still take half of it home. Great place and I will defiantly be back!

I tried Freebirds for the first time today and it was fantastic. I loved the steak it was so juicy and tender. If you love to customize your food this is the place for you. Not to mention the staff was outgoing and personable. They made me feel like I was a person not just dollar signs. I will definitely be back. This place rocks!

This location is super clean and they Re awesome. I like to come here after a good workout for the burrito bowl. We stayed a little longer to make a foil masterpiece — and they humored the kiddo by putting the dinosaur by the register. How awesome is that?!

Used to be a regular… we have over 30 meals under our belts here. However, here’s the dirt on why we aren’t going much anymore.
1. False advertising — the signage on the outside of the building indicates kids eat free certain days of the week, however, this is not true. It’s dine-​in only. A fact that will escape you unless you read the fine print on the table tents and the tiny sign while in line.
2. Not so family friendly seating. When the place gets busy, all the low tops fill up first. There’s no sign or policy to ask people not to save tables until they have their food. We have been stranded several times, trying to figure out how to make small children in high chairs and a high top (bar height) table work. On one occasion the staff wouldn’t even ask a party who was saving without food a table to release it, even though we were standing there with three kids and a load of food… with no where to sit but a high top. Worse part… servers say «This happens everytime we get busy».
3. Patronizing service — be prepared to be asked «Do you live here in Rockwall?» and «Have you been here before?», even if you’ve had the same exact server helping you three times in the past week.
4. Parking — Moderately problematic. They are on a corner with lots of business and not a whole lot of spaces to cover the volume.

Lets kick of the review by saying that Freebirds is far better than Chipotle, Chiloso or Qdoba. Cool, now that we established that lets dive in.
Tucked on a frontage facing strip mall in Rockwall near Olive Garden is Freebirds World Butrrito, Texas’s answer to the other burrito place with the artwork.
This location is nice, pretty new, and well decorated. Its normally pretty painless to get in and out.
The differentiators here is that you can choose from several types of meats, rice, beans and even cheeses. Simply put, you have many more options at Freebirds, from the size of the burrito itself to the contents within it.
Extras like Queso, Guacamole or Sour Cream are extra as is standard. Your burrito assembly person will likely be an attractive hipster been the ages of 19 and 25. Some of these guys look right out of a Deep Ellum bar.
Your going to be stuffed, unless you are an epic meal eater like myself, in which case you will just be very full. One thing is certain, you are going to have a great meal at Freebirds.
I decided to deduct a star because its just not that great it deserves a perfect score, and the parking here can be a pain in the rear.

I love this place a lot a lot. Seriously, there is only ONE thing that I could possibly think of that needed improvement and that is the attitude of the girl making our orders. Not that she was rude or anything, but she had an expressionless face and attitude as if she would have been elsewhere. Think of the 19-​year-​old girl on Parks & Recreation. That’s how she was.
The food is fantastic and gives you a lot of options. Everything tastes great. I ordered (this trip) a burrito with the spinach tortilla. Awesome. I personally prefer the bowls because eating a burrito (the hybird was the size I got) was a very messy experieince, considering their size.

My, oh my, has it been forever since yours truly busted out a review.
Been very busy at the office as it were and while still checking in, I’ve been running ragged. Enough of that though!
Ok, so my son has a LOT of food intolerance problems. Any artificial additives /​preservatives etc… are to be avoided. So there are precious few restaurants we can eat out at where he doesn’t feel like a pariah (he’s only 9).
Freebirds is one of those places that is so conscious of what is in their food that my son can eat ANYTHING there. Now, at the soda fountain its a different issue, but he can have sprite so no biggie.
Anywho the food. I actually like it. I like the bowls, I like the burritos. I like the selection of condiments /​toppings. I like the guacamole, I like the hot habanero sauce. I like the employees (at least at this AR DUB location). I like that I can grab a beer. I like that my son doesn’t worry about what he can or can’t order. IMO the food is good, you can slather it up guilt free and that makes this a staple.
Food — 3ish
People — 5
Options — 5
Parking sucks, but who cares. We can feed all 4 of us (very well) for under 30 bucks and it’s not really even bad for us.