We walked over from the tire place to get some food while the car was being worked on. It was about 3:30 on a Friday afternoon. There was nobody at the front. Eventually someone came over from a table and seated us. We waited about 5 minutes and not one person came over to even get our drink order. I finally just got up and walked next door. I would have had a suggestion should anyone have been at the front to ask me why i was leaving or how things were. But still not an employee in sight. We used to frequent the restaurant, and I remember why we stopped. It seems to be very poorly managed.
Rebecca M.
Tu valoración: 1 Hawaiian Gardens, CA
On one of the busiest nights(St. Patrick’s day AND March Madness) our waitress Kayla decided to spend more time chatting with her friends sitting at a table vs serving her tables. She didn’t pay us any attention. I had to flag down another server to refill my drink. The only time that the service got better was after her friends left.
Roderick J.
Tu valoración: 3 Rockwall, TX
Well it’s just good, tried something different the slider appetitizer very good and part of the trio we had the bbq honey wings and the corn bites all good the meat in the sliders was tasty. The rest of the table had a burrito bowl very tasty all in all a solid chilli’s visit
Hannah N.
Tu valoración: 2 Rockwall, TX
Service is alright. I think the service at the later hours are more enjoyable. Honestly the only reason why I keep coming back here is because the molten chocolate lava cake is amazing. My friends and I are fanatics about it. Most of the time one is not enough between us.
Laurie B.
Tu valoración: 3 Heath, TX
Would have been four stars but service was just ok and definitely could have been better. Forgot our chips and salsa. Had to reorder. Our drinks were warm with hardly any ice. Lunch specials were yummy! Had dirty silverware and no salt on the tables when we arrived. Had to bring it out later.
Nathan B.
Tu valoración: 1 Dallas, TX
It was awful. Took an hour to get the food out to us. Half of the food was cold. The manager did come out to apologize and tell us that they were short on cooks but did not offer to at least comp an appetizer or anything. Future family get togethers will not be here.
Laurey W.
Tu valoración: 1 Rockwall, TX
It was awful. A couple of years ago I got a horrible case of food poisoning from chicken enchiladas. Only went back(against my better judgement) because of a work luncheon. Service was awful, restaurant was dirty and no lie… it took an hour to get our food. Will NEVER go back no matter what. You need new management!!!
Leah D.
Tu valoración: 5 Wylie, TX
This is my favorite Chili’s! We go here EVERY Wednesday night after church. We usually have the same servers. I love the coupons, food and service! We will continue to come here.
Deborah O.
Tu valoración: 4 Garland, TX
I had the Santa Fe Chicken salad. The salad was great but it needed more avacados. The waitress gave great customer service. Over all, one of the better Chili’s locations.
Erica Dreadedup C.
Tu valoración: 3 Irving, TX
We went here today for my little nephews birthday. It was ok. Service was fast the food was hot, and the server was nice. We had a pretty big party so he tried his best, but he was on top of the drinks. The bathroom wasn’t that clean and my nephew wanted a cookie monster for bis bday and they didn’t have one! Really disappointing. They had a good happy hour and the cowboys game was on so that made up for the missing cookie Monster. It wasn’t worth the drive from Irving tho so next time I will stick to the chili’s near my house.
Brian H.
Tu valoración: 3 Nashville, TN
We stopped in for dinner at a chilis .our surprise it took forever to get our food. I had a 2 year old. with us and 45 minutes to. make the food . the food was good like most chilis but biggest complaint was .time. we will try again and.hope.for.a better experience
Cyrus A.
Tu valoración: 2 Rockwall, TX
I certainly agree with the other recent reviews in that Chili’s was formerly good but is now below-average on a good day. I have identified two culprits:(a) they are apparently using much lower quality ingredients, and(b) they have butchered the menu, including removing or materially altering many of my favorite dishes. Chili’s needs to turn back the clock to about 5 or 10 years ago to win me back as a consistent customer.
April A.
Tu valoración: 1 Cypress, TX
Manager kristina/Kristin is rude and unprofessional. My order was undercooked and super small and the manager justified it. My waiter however apologized. Will never visit again.
Julie L.
Tu valoración: 1 Rockwall, TX
Why do I keep doing this to myself? Went last night with 2 adults and 3 children. My guest is a vegetarian and wanted cheese instead of chicken enchiladas. They couldn’t do that, which tells me that they come pre-packaged. We all ordered at the same time. The youngest wanted plain cheese nachos with sour cream. That’s not what he was served. Of course, we sent it back. Luckily the manager was walking by and retrieved the nachos from the kitchen, no sour cream. It finally came and we practically had to wake the kid up… poor service, took too long…
Ally B.
Tu valoración: 5 Energy Corridor, Houston, TX
The manager here is very good. We complained about our drinks and he made it right. Great service great food! Well be back!
Chari C.
Tu valoración: 1 Royse City, TX
I love Chili’s. …but tonight SUCKED! When my daughter and I walked in, they looked at us like we were lost and asked us «how can we help you?» Well, yeah. .we wanna EAT! So they sat us down at a dirty table… then when I got my boneless buffalo wings, they were dry! I asked for a manager and he brought out some more. .but he only brought out 1 order, when I clearly ordered 2! I’m pissed. So the waiter asks if I want him to bring me a side of sauce for the cold wings… by this point, I want him out of my face. Total disappointment!!!
Jeff P.
Tu valoración: 2 Rockwall, TX
Rockwall Chili’s has been consistently good for years. Unfortunately, the quality of the good has been steadily going downhill. Buffalo wings and Fajita trio were very disappointing tonight.
Wendy J.
Tu valoración: 4 Herington, KS
It’s a Chili’s…a chain, so the food is predictable. But the service at the Chili’s is very good. From the greeters to when we left, everyone was nice and accommodating.
Mark R.
Tu valoración: 2 Royse City, TX
The service was horrible… waited 35 minutes for three entrees. The restaurant was only about ¼ full, our waiter had 2 tables to manage and I still found myself filling our water glasses on my own. Pre-bussed our own table and had to wait for the check for nearly 10 minute. On top of all that, the food was lame… They’ve lost their way!
Nichole D.
Tu valoración: 1 Royse City, TX
What happened to this place? It use to be so wonderful! Last few times I’ve gone to this Chili’s it was dirty. Tables everywhere were just left messy and the floor covered in food and trash. Even the tables I have been sat at lately were covered in crumbs. The waitresses I’ve had lately have been extremely slow and not very attentive or nice. What is up with their water? Do they not use filtered water? I know water in Rockwall isn’t the greatest but everywhere else I’ve gone in town has great water. The water here has always tasted like cleaner. So much so that I’ve been afraid of drinking it. I have also experienced dirty cups and utensils several times. The burger that I always get has been good and the fries sometimes way over seasoned but that’s just a minor gripe. After our last experience here I won’t be going back. It just wasn’t pleasant. I felt like I was at some grimy cafeteria.