Mystique Boutique NYC

Love this store because they have trendy clothes that many other stores don’t carry. However, the clothes are a little overpriced if you ask me. I usually shop the sale section. Also the dressing room situation at this location is horrid. The floor is disgusting and looks like it’s never been vacuumed, there are no mirror inside the dressing room so you have to walk out to see what you look like, and there is no door… only curtains that barely close. I’d prefer to go to a different location but this is the one closest to me. All in all this store is just OK.
Also…parking is a bitch.

Horrible service with attitude and very none helpful workers. The prices and selection are good. There is a lot to choose from but don’t expect any kind of help or help with an attitude.

Came to this store which I will now be going to the others locations due to the nasty attitude of one of the girls who works there. Seriously where do they find these people? I love the clothes here wish they were a little cheaper for what they are but whatever. Also the dressing rooms are gross why aren’t the mirrors inside the dressing room? And why are there curtain instead if doors? If you’re going to have curtains make sure they close all the way. I felt so uncomfortable. The majority of your clothes are body suites so basically the whole world gets to see my boobs? Also you can only bring 5 in at once that’s nothing especially when you have a lot of stuff. And do you know what a vacuum is? If so use one the floors are gross. Not as big of an issue as th people who work there! Still can’t get over the way this wench talked to me. I’m sorry you work in retail and your life sucks but don’t take it out on me sweetie! Bye. I will say this the woman working the register was so nice so I guess not everyone who works there is pained to be there and crack a smile.

Literally only giving it 2 stars because I think the clothes are adorable and a great place for a last minute outfit. I have never been to this particular Mystique Boutique before last night. I was with my two girlfriends and one of them needed a last minute outfit to shop for, for tonight. We checked the hours of operation before we got there, and Google told us it was open till 8. It was about 7 pm and we were 15 minutes away. Once we got there, on the front of the door it said that they were in fact open till 8. Perfect, we had 40 minutes to shop. Within 10 minutes of being there (it is now 7:30) I hear the RUDE manager yell LADIES LAST CALL FOR FITTING ROOMS. We quickly ran over to the line thinking it’s 8:00 and once I saw that the store was open for a half hour more I was very confused. It took a while to get in the fitting room and we were one of the last ones in there. The girl running the fitting rooms kept walking up and down the aisle and rolling her eyes whenever she saw someone still in it trying on. The manager comes busting in, looks at us, mumbles something under her breath and rolls her eyes. My friend said «Sorry, we’re almost done we just got in here». That didn’t seem to stop her from being completely rude towards us and talking about us to the girl in the fitting room. We were in and out of the fitting room in 5 minutes but I guess that was too long for them. I would never ever come here again for the sole reason of how rude the staff was. I don’t want to be giving my business to people like that. I work in retail, I get it. You wanna go home after a long day, but you don’t just kick your customers out and be nasty towards them! It wasn’t even like it was that late… you close at 8. Relax.

I was pleasantly surprised to find that many of the garments here actually came in my size. I am wearing a sweater today that is comfortable and looks great!
The prices are inexpensive and the styles are trendy!

I don’t even know where to start with this place. All I can honestly say is that I will never take another dollar and spend there. Their is absolutely no customer service and place is dirty. The clothes is always ripped and stained. The manager (Hispanic looking dark hair) is absolutely disgusting and ghetto. How was she hired?
Scenario: I called the store on Thursday night Christmas eve and I was told that the store closes at 7pm. When I arrived it was 6:25pm the security guard at the front door told me they were not opened. Immediately I questioned why not because I just called only 20 minutes prior to my arrival. I even showed the security guard my phone log with the store number that I spoke to someone. The manager decided to let us in. But she was mouthing off about us infront of the staff and Customers. Then a staff member decides to tell us we only have 10 minutes to look. Then the security guard told her again we called and she started yelling IT DOESN’T MATTER like she was in the Streets. I was so shocked. The person I was with immediately was disgusted by her behavior shouting at us all because she doesn’t want to do her JOB. She claims her boss called and told her to close the store. I need to speak to this boss cause clearly the whole ENTIRE STAFF was unsure about the time they closed. So we got into a verbal disagreement and we ended up leaving the store because we felt like we shouldn’t spend our hard working money in that place again. MIND YOU I JUST SHOPPED THERE 2DAYS AGO! I am a frequent customer and they lost that by their poor ass customer service. This is not first time I encountered a issue at this establishment. But this is my final issue I’m no longer coming back here. There is 1 or 2 nice girls working here. But honestly the rest of you people that work here are fucking disgusting. And if you don’t fucking like your job then leave. Don’t be rude to your customers because at the end of the day I or anybody else is not the reason you work for MYSTIQUE BOUTIQUE. I really wanna give you guys no stars but I don’t have the option. You women disgust me POINT BLANK PERIOD.

Ugh. I’ll give them 2 stars because I do find cute clothes here.
However, the clothes can be cheaply made as well as OVERPRICED! I honestly think I still return here to shop because of its convenience. They seem to sell outfits you can buy online for a quarter of the price but I’m one of those people that need to try on. Speaking of trying on, yuck! Their fitting rooms are DISGUSTING! I honestly kept my shoes on the entire time and I wishhh I took a picture of the floor because it looked like someone vomited acid 2 years ago and tried to clean it up with a filthy mop! Oh yea and if you’re shy you might not want to try clothes on here. The curtain that is supposed to cover the opening barely does. You can see everyone changing on the sides. And there are no mirrors in the actual room with you.
The staff here aren’t the nicest. I think 1 out of maybe 5 times coming here I actually met a nice worker. The last girl I met upon in the fitting room was on her cell phone the whole time smh
All in all, if you’re desperate for a last minute outfit then yea come here but if you aren’t I think I would avoid the headache.

I really love it here. I used to have to go 20minutes out of my way all the way to Roosevelt field mall to find a decent outfit to go out in, but now I jut come here to find something cause there only 3 minutes from my house. The clothes are trendy chic, and unlike forever 21 you won’t feel like everybody and their mom will have the same outfit. So glad they moved to Long Island because of them I’ve finally found my own style.

Love this place for a last minute outfit, when you walk in you can’t help but to look around and love everything. Prices are decent, however THE STAFF. Rude, unfriendly, rush you out of the store. The fitting rooms are awful. I hate that you need to leave the fitting room to look at what you tried on in the mirror in front of everyone else. Also, the curtain doesnt even cover the entire room.

Wow, I actually don’t feel bad writing this review anymore after reading all the other horrible reviews. I’m not a mystique fan, but I’ve bought a few things from here before and I have noticed the bad attitudes of the staff. I never mentioned it, because it was never towards ME until today.
I came to return an item for store credit within 14 days. When the girl at the register asked her manager for help the manager brushed her off, told her «no return that’s a sale item,» and just walked away. I straight faced her for a minute, the register girl apologized and agreed that it was unfair but ultimately I decided to take the stupid shorts and just never shop there again. I crossed the street and pulled out my receipt. Nowhere on it did it say the item I purchased was a sale item. I went BACK to the store and asked to speak to the manager. She was rude, telling me that although it was written NOWHERE, not marked down in the computer/​shown on receipt in any way and not told to me at purchase like every other store, I should have known it was on clearance.
I will say from working in customer service I became one of those relentless people I often dislike, but she was just dead wrong! I called her on her bull and after totally losing her cool and raising her voice at me in the store, she rolled her eyes and accepted the return in exchange for really cute earrings that match the cut of my engagement ring. So, 1 star for that #WIN. Also the girl that worked at the register was really nice and glad to help me, so I appreciate her.
As for their clothing, it can be a waste of time shopping here. Everything fits strange, but every once in a while you can find one or two cute, casual, (cheap) items. I wouldn’t come here for nice quality clothing because you won’t find it. Seems like it’s geared towards middle/​high school girls that shop with their allowance.

So unhappy with this store. Received a Christmas gift, but unfortunately was given the gift receipt a month later. I know the return policy is 14 days, but I thought they would maybe help me out. The manager was so nasty and literally rolled her eyes at me when I told her it was a Christmas gift. I told her I did not want a refund or even a full store credit, I would have been fine with a store credit of what the merchandise is worth now. I already had one of the shirts so I just wanted to exchange. She still said no. As I was walking out of the store, I saw the shirt I wanted to exchange hanging there FULL PRICE. I grabbed it in another color and went back to the manager. I told her I just wanted to do an even exchange and she still said no. It’s not like the item was on sale…
I explained to the manager I used to work in their competitor store so I understand how it all works. She told me the «system» won’t let her do the EVEN exchange for me. That is such a lie, the «system» is an excuse for them not wanting to deal with the late return.
Don’t get me wrong, I know it was a really late return. But the items were not worn, tags still on, and gift receipt in hand. If the items were no longer sold in the store I would be understanding. But the effing shirts were hanging RIGHT THERE by the door.
I cannot even begin to explain how nasty and unhelpful this manager was. She was beyond rude and sloppy, that’s who you want running your clothing store? I asked her if there was someone else I can speak to and she told me no… I left and sent an email to the company telling them about my awful experience and never heard a response.

It’s the day after Christmas and the last thing I want to hear is a supposed «manager» talk with such disrespect for her employees the the way this woman does behind their backs. She’s lucky I had already paid for my items or I would have walked out. Never shopping here again. Extremely unprofessional and I’m surprised this woman still has her job considering the other reviews here.

I just had the most disgraceful experience with the team at Mystique Boutique in Rockville Centre. I spoke to Maria, the «manager» who was quite short tempered with me and then Tal the «VP of Operations.»
I have a firm understanding of and extensive background in retail, so I was astonished by the blantant disrespect these two portrayed. No reputable company would dare tolerate this behavior.
The customer service I received during my phone call to the store today was ATROCIOUS and the owners should be thoroughly embarrassed by the tone of voice his employee, Tal used with me when I called to ask for reasonable accommodation. Only to be outdone when he hung up on me. I wonder how he would have treated me if I showed up in person, kick me out perhaps? Absolutely a sin the way these employees conducted themselves.
To be clear, my issue is not with policy, but with the way the staff treat their patrons. No one deserves to be belittled after spending their hard earned money at a local business.

This store is a mix of Forever 21 and Joyce Lesley with a little bit of Free People patterns mixed in. Personally, I love clothes and I’m a bargain shopper, so picking through the garbage to find the great stuff is definitely worth it for me. It looks awful from the outside, but definitely worth going in and checking out.

This place has the WORST customer service I have ever seen. The people that work there are beyond rude. Don’t go if you want any sort of help with your shopping. Also, no mirrors in the dressing room. I asked for help and pretty much got eyes rolled at me. THUMBS DOWN!