Save Mart

Horrible Customer Service From Diana at the checkout! When I approached the checkout there weren’t any customers at any of the registers. Diana was conversing with another female checker across from her working the other register. In addition, the bagger was listening at the end of the conveyor belt. I set my items on the belt and Diana and the other checker continued to talk over me as if I wasn’t even there. I was appalled by this. She rang up my stuff, took my money, and handed me my change. I didn’t get a thank you, have a nice day, or any verbal interaction from Diana. I now realize why they have a self checkout at this store. It provides better customer service than their associates. There are a plethora of stores in the area. I think it is time I become a regular at another one.

I liked shopping in this store because it’s never very busy and it’s close to my house. Although there are some deals, it is overpriced. I wouldn’t advise using the self check out, it seems like every time I do, it needs store assistance and it is usually hard to find someone to help you. One time 2 other people and myself had to wait for assistance for like 10 minutes because there was only one checker who had a line and no one would come. It turned out I had to wait all that time so someone could key in a code so that I could get a milk coupon. It happened again the next time I tried it, although I didn’t have to wait quite as long but I did have to hunt for someone to help me, and then the coupon didn’t even print!
Also, I have had 3 separate times in the past few weeks where our dinner was ruined because something I bought turned out to be bad and then I had to scramble to figure out what to make instead. The first time I poured some fresh ravioli in a pot and noticed as it was going in it was covered with mold (I had just bought it the day before), the second time I opened some ribs that I bought a couple days before and immediately put in the freezer, and they were rotten and stunk up my whole house, and last time I bought some hamburger buns that ended up being moldy. We ended up having lettuce wrapped burgers. Although overall I like the store I won’t be shopping there anymore unless it’s for 1 or 2 last minute items since it’s so close to my house. I don’t want to buy any more food that I’m going to have to throw away or return because it’s rotten.
3 stars because the store is always clean and the employees are friendly enough, but I can see why there is hardly ever anyone in there.

All I could buy from this grocery store are milk, egg, bread and frozen vegetable. They have spoiled green leafy salad even the expiration date is far away. Their organic fruits are horrible too.

CAUTION:
if you have an out of state drivers license Donna the «manager» will embarrass you and treat you like you’re unworthy of service. I have never been so embarrassed. Recently I moved home from round rock, Texas. Living in California for only two days, I did not have the time to wait 10 hours at a DMV to get a new California drivers license right away. Stressed out with moving boxes all day, I went to save mart to grab some wine. Proceeded to check out and Donna TURNED ME DOWN, would not speak to me directly and refused service because I had a Texas drivers license and said there was nothing she could do. When I asked to speak to a manager, she said «I am the manager» in a nasty voice. It is sad how customer service has changed over the years and how store managers get away treating customers with zero respect.
Long story short. I never got my wine…

My main complaint is that their products are overpriced, on almost everything. I only shop here because it is the closest grocery store to my house, so it’s convenient for 1 or 2 items, anything more than that and I’ll drive 3x the distance to Safeway.
Given that complaint, I have no other gripes. The staff is friendly and helpful. The bathrooms are clean. I do love their new little carts for children, my son is always happy to help me push the cart (It’s the perfect size too since we only go for small trips) If they had better prices we’d rather shop here than Safeway.
Ashley L’s review made me laugh. She was really rude to the cashier who only doesn’t want to get fined and arrested over a darn bag. (I worked in a gas station, stuff like that is no joke due to pointless laws… take it to your congressman! The grocery checkout is no place for your soapbox) I can’t stand people who treat cashiers like crap over something they’re force to do. Our fight over a plastic bag could cost her her job, and then her home. Pick your battles.

Love having such a clean and well stocked store so close to home. We even got our Christmas tree there this year. 7 foot Noble Fir for under $ 40. Love our local Save Mart.

I only shop here because it is the closest store to my house and that is the ONLY reason. Service is terrible here. I was in the other day and had the checker (an older lady, can’t remember her name) argue with me over whether or not my bottle of wine had to be in a bag or not. I was trying to save the bag and she informed me that it was the law that I have one, it WAS a law which has since been changed I believe as of last year. She proceed to argue with me about it so I finally just took the bag. I then tried to pay with lottery tickets and she acted like it was a huge inconvenience, let out a huge sigh and then grumbled something about how I was holding up the line. Also the deli staff are not friendly at all, any time I try to get deli food the clerk will look up, give me a dirty look and continue whatever it is they are doing and then a few minutes later they’ll come over to help, but you can tell that they’re unhappy about it. On more than one occasion I have walked away from the counter because the clerk is too busy doing something else behind the counter to acknowledge that I am even there. The only reason I’m giving 2 stars is because of the convince of the location. You guys might want to educate your staff on the liquor laws for California, a bag is no longer required on alcohol purchases.

I go to this store for the fantastic seafood department. Take a look at it and compare it to Safeway, Raley’s, BelAir, Nugget… anyone else. Their product is fresh and very high quality. The oysters and clams they stock are noticeably larger than anywhere else. The aisles are clean and wide. The store clerks are wonderfully helpful. I definitely think you’ll enjoy your shopping here (and the pricing isn’t bad!).

Probably my favourite supermarket to go to now. They don’t quite carry some brands I’m used to, but they make up for it in a lot of ways. 1^st thing I noticed was how clean the store was. It’s like they’re constantly on the ball with making sure everything is spotless and organised. Also I’m quite impressed with the freshness of their produce! You may find a couple bad apples here n there, but nothing compared to Safeway or Winco or something. Another thing that draws me to this place is the eagerness to help and going beyond. It’s refreshing. I’m always used to feeling hesitant to ask for assistance at Safeway because I feel like I’m inconveniencing them or something, but not here. They are willing to take you directly to the section and point out what you asked for as well as other brands that may be at interest. I loved it! Not only that, super friendly! Everyone I walked passed said «hello» or «hey how’s it going!?» And when I’m leaving a few of them will say «have a great day!» Or «thanks for coming in» and they sound very genuine, none of that fakeness! I’m definitely becoming a regular here and despite the little things like not having specific brands I’d use or not a wide selection of deli meats, I’m quite happy with everything and will even move on to other brands just to keep shopping here. Thanks for being awesome Savemart!

I visited this store several times, shopped at the deli, really liked the chicken and the potato salad. Until one day while in the restroom I notice that every employee that came into the restroom, not only kept their apron on while in the restroom, but 3 out of 4 did not wash their hands. I thought this was rather disgusting, but I came back, went into the restroom again and noticed 3 more employees went to the restroom with their aprons and did not wash their hands. One employee even cut the light off on me while I was standing at the sink washing my hands. So almost all of the employees went to the restroom without washing their hands and although there is a large sign outside the restroom that reads EACH EMPLOYEE MUST TAKE THEIR APRON OFF, none of them took their apron off. and some of them just wiped their hands on their aprons instead of washing their hands. The management did not think it was a big deal when I spoke to him and laughed when I said I will not shop in this store. Unless you want to contract some disgusting bacteria infection from the filthy employees touching something as they hand it to you. DO NOT SHOP IN THIS STORE. For all unsanitary purposes they need to shut down. Trust me, you will do better shopping at Safeway where the employees wash their hands and the management cares about the customers.

They have like a ONE-​FOOT WIDE area for broccoli, and were completely out at dinner time. I was like, where’s the broccoli? I searched far and wide and saw that little 12 inch wide section way in the back and the sign said «broccoli». Thanks?

The nicest people work here.
Everyone is always so helpful and I actually enjoy talking to them at the check out.
We saw one of the ladies who works there at the CA state fair volunteering at the wine tasting area. She recognized us! Such a sweetie.
Definitely a small town feel. The prices are pretty good if you look for sales.

This is probably my favorite grocery store. I live just a few blocks away and am here almost every other day, it seems. The staff is super friendly and helpful. The store is very clean and organized. Their specials can’t be beat! I love the «small town» feel of a local grocery store where the cashiers recognize you and always have a friendly word!

Came in here really quick with my cousin. Really clean and organized store

Great selection of groceries and alcohol. Friendly, helpful staff. Prices could be lower though, but I’m still a fan!!!

It’s an okay grocery store, but not exactly a «SaveMart». The prices are comparable to any other grocery store in the area. I don’t see a big savings like I do when I shop at Winco or Walmart.

The nicest people in a little area of Rocklin! I would shop here if I lived closer! I felt like I was in the Utopia of grocery stores… Thank you!