T-Mobile

I have had other issues with this location, but our most recent problem with this t-​mobile is the last straw. I came in last week to upgrade our iPhones, the sales woman was on the computer and phone with t-​mobile for a while. After about 15min, she told me there was some issue with my phone and a warranty phone we had ordered for it (which we never had, it had been for my husbands phone) and said she fixed it but it would take 3 – 5 days to get off our account. Ok that’s fine, I’ll come back. Last night we came in, waited 30min to be talked to (you wait a long time at this location) and then low and behold, our account still wouldn’t allow upgrades! After an hour and a headache, our sales guy told us everything will be cleared up in 24 hours, and that he will call us to let us know by noon the next day. I was very skeptical, and was not surprised for 2pm to roll around and guess what, no call! After calling him multiple times, he finally called back to let us know it was going to take 60 days to allow upgrades to our phones, and there was nothing he could do. Ummm hell no. I called tmobile directly and they told me that certainly wasn’t the case and it is a very easy fix! She called the store on the other side of Tyler St. to let them know my situation (no way I’m ever going back to this mall location). I went in and had upgraded phones within 10 minutes! This location would rather just tell you BS to get you out quickly. Save yourself the time and headache and go to the tmobile on the other side of Tyler!

Overall, their services was good. I came in very late, so I was hoping to just shop around and see the plan. Brian helped a lot with the decision making whether to pick up iPhone 6, LG G4 or GS6. I ended up picking up GS6. Brian went out of his way to show what he has, his opinion as a consumer and not a seller. I thought that was really important. He also went through the plan thoroughly. Explain what to do and not-​to-​do. He really seemed very tech-​savvy and knew what he was talking about. More importantly, he read through the contract and payments. Stayed after they closed — very satisfied. Thanks, Brian!

Nice service. I got the impression management was signaling for something behind my back because my sales associate kept having to gesture for him to wait a second. I didnt like that too much but overall experience was good.

Gerardo and brian were both very patient and friendly to walk me through the entire plan and what if’s. They were very helpful and provided me suggestions that were best suit for what I was expecting to pay and wanting. Small store near the end towards target. Nice peeps! :)

This place sucks I didn’t know I had to wait 30 minutes to ask one simple question. When you go here expect to sit and wait all day because the two guys in the front are slower than s h I t. T mobile hire more employees, or employees wrap up your chit chat.

Best T-​mobile in Riverside area! Ask for Ronny or T! They are awesome and very knowledgeable

Johnny was super nice, courteous, and helpful! He knew everything about every phone, plus helped me pick out a great plan for myself and my daughter. Check him out for top of the line service.