Verizon Wireless

If there was less than a zero rating, then I would give it. Worst possible service ever. The Verizon person was not able to get the Verizon customer service on the phone line!

How do you fail in customer service and sales? You hire a manager with an attitude who’s also a negative Nancy. I went into this store with a problem with my charger port caused by a new charger i purchased through Verizon. It appeared as though it stripped it but i wanted to see if perhaps they could either fix it, order me a replacement through my protection plan, or do an upgrade but I wanted to try to get my phone to charge first. So I walked in here and was helped by the «manager» who took one glance at it and then told me no right off the bat. NO they cant fix it, no I am not covered for a new phone, no they won’t wave replacement fee, no no no. I said i just got these chargers and my phone was fine before that. She basically told me I’d have to pay for a new phone. I said I’m not buying a phone when it was caused by their chargers. I said i was going to the Burbank verizon where i bought them. Then she said they would not be able to fix it and ill have to order a replacement there and it will still cost me unless i ask them to wave it. I left pissed. Totally no help at all.
The funny thing is, i went to Burbank Verizon and right away the guy said let me take a look, he tinkered with it while telling me how he can order a replacement under my ins plan. He went over upgrade options too. But then he fixed it! There was a loose piece of metal in there that didn’t need to be there. THE PHONE NOW WORKS FINE. Because the gentleman knew what he was doing and with minimal effort the problem was solved but more importantly he was polite and understanding. That’s why im going in there and to ask for him to upgrade in August when the Note 6 comes out. 2 phones. Thank you Ryan at Burbank verizon. this Glendale verizon sucks. This was the 2^nd time i had a bad experience here.
Bye Felicia…

Man, I sure am glad I went to this Verizon store to upgrade my phone. I got to meet the most helpful Verizon employee on the planet. Jeremiah. Jeremiah really went above and beyond to help me, made sure I got the biggest bang for my buck, and kindly and thoroughly answered all my questions. I walked out of the Verizon store with my new phone, a tablet, and a Bose speaker, and a phone case, car charger, and screen protector for under $ 300. It was like Christmas in May. Jeremiah made sure that I understood what each charge on my first bill would be and made sure that everything would work for me. I have never been treated so well at a phone dealership in my life! I will be sending all my clients and friends to that Verizon store and making sure they ask for Jeremiah. If you were smart, you would do the same. Thanks Jeremiah

This review is SOLELY for ADAMO PULZONE who was amazing and helpful, even though i started off being rather rude to him (i was bitter bcs of previous experiences with two of their horrid representatives — one lied to our faces, and another who rolled his eyes and was extremely unheplful — i do not recall their names). But given all these negative reviews on Unilocal,this store must employ only rude useless reps.
Adamo should get a raise and a promotion for saving us money and doing everything he could to actually help!
Thank you again. For sure i’m only dealing with you next time :)

Won’t get into specifics, but I just had the most pleasant visit ever. Dude went above and beyond. Thanks!

Stay AWAY from Ryan R!!! That guy is super rude and unknowledgeable when it comes to people skills. Doesn’t know anything about customer service and frankly I knew more about phones than he did. Make sure to ask for another sales rep if you see this guy.

The customer service here absolutely SUCKS! My boyfriend and I came into the store to see if we can get an upgrade on my boyfriend’s plan and the lady who helped was disgustingly rude! Her name was Christina or Christine but who really cares what this stupid lady’s name is!!! When she first helped us she told us that we can’t access the account because we had to verify something my boyfriend asked why he couldn’t if he was the on the account as the owner and she looked at us and repeated herself slower as if we didn’t speak English. She then went on to say her system allowed her and that we had no upgrade available when my boyfriend called customer service and they said he was eligible for an early update with payment plan. This lady looked at us with the meanest look and said «well I can’t help you» … Really???
My boyfriend went onto asking questions about the payment plan and about the compression if we go with Apple. She then said again «I can’t help you» like why do you even work here if you can’t help us?! She then went on to say that she makes money off of us when my boyfriend asked about payment in full. Who says that to the customer. I got so furious and so annoyed I ended up telling my boyfriend to leave cause I couldn’t handle how rude she was being!!!
We are now going back in after we get his new phone from Apple to complain about this stupid representative!

Don’t trust the people at this store they will stuck a dagger in your back, especially Ricardo.
I have being a Verizon customer for over 10 years. This store use to be good until a couple of years ago. And now is DECADENT.
I went for an upgrade on one of my lines and to add a new one, I told and made clear to the Verizon rep Ricardo, the two thing I didn’t want. He repeat it to me as he understood. We did the transaction, the deal was nice.
When I receive the bill, he completely scrub me over. The plan he sold me came with what I ask him to avoid and some more «details» he forgot to mention to me or write it next to the thousand numbers he wrote on a piece of paper.
So, I call costumer service, the lady I spoke to was nice and profesional and told me I can still fix it. She told me to go to the store and talk to the manager that he already have the notes in the system and send me a text with the info.
I call the manager and made an appointment. When I went to the appt. instead Houman, the manager, Ricardo came out from the back, with an arrogant, disrespectful and completely abuse behavior. Without a hello or letting me talk started telling a monologue about the plan, and numbers and he, he and he… ignoring completely my needs and request.
Right! who cares about hiding contracts, lease payments, additional fees of things I don’t need and want… Treating me as if I was dumb and stupid.
When he saw I was not falling for all his bullshit and started leaving the store, he went way to far attacking me and started making thing up, he was desperate. It was sad and pathetic to watch.
I started asking for the manager, for someone to speak to but unfortunately the store was empty of costumers and the 3 reps didn’t know what to do or say and get involve.
I will end this story with Ricardo words, this is what he said literally:
«The manager is never here and what customer service do, is lie, they lie to clients and send them to the store so we are the ones to tell them the truth»
BRAVO VERIZON, well train representative you have!
(I record the incident)

This 5 star review goes strictly to Joe Hitch. I came into the store to trade in and upgrade my phone. When I first walked in, it took a few minutes to get help and I had to flag someone even though it wasn’t all that busy. It wasn’t a good first impression but as soon as Joe came, it made me change my mind about coming in. He was very informative, attentive, and didn’t hover to where I felt pressured to make an immediate decision. He wasn’t pushy about their plans either.
During the process of transferring my contacts and photos, an issue came up and Joe initiated asking the manager if I can take the phone that Im trading-​in home so I can download all my stuff. I guess I had expected that they would either ask me to email what’s missing while I was in the store or that they tried their best but there was nothing else to do.
I came back the same day and dropped off my phone with the peace of mind that I was able to transfer everything.

So I typically hate going anywhere where I deal with people who are commissioned based but sometimes you have no choice. However I am definitely pleased with the amazing customer I received from this store. My sales person David helped me get my brother a new phone, get out of my old plan, switch accounts to another name, and save me a ton of money on my bill. On top of that the manager Fadia was able to get me a phone replacement because my own phone was acting up. So pleased with my experience definitely found my new phone guy! I definitely recommend coming here. Thank you David and Fadia!!!

A special place in hell: the galleria of Glendale. Waiting forever to give them my money

Lucky to even receive a star from my experience at the store. When the iPhone 6s went public, i went into the store to have my iPhone 5 upgraded. The salesman by the name of Brian (An asian person) misled me to believe that he was giving me a hell of a deal with their promo. I turn in my iPhone 5 and in return i get an iPad mini2, jbl speaker, and car charger for my new iPhone 6s. At the time I was in a rush as my family was waiting on me to watch a movie. Anyhow, Brian did not mention that I would be paying a monthly on the iPad that actually had a phone number to it. Which means that this iPad was like adding an additional line onto my account without me knowing.
I did not know the iPad was active on the verizon network until my niece mentioned it to me after I gave it to her as gift. There was no way to get this iPad back from her. So I went back into the store to return everything and get my money back for all the crap they gave me. They gave me receipts of the items I returned and said that the money would show up onto the credit card I placed them on. Money was never returned.
Brian was absolutely rude to my girlfriend initially saying that it was an inconvenience that we were returning the items especially when it was time for him to leave work. He was very unprofessional in dealing with us and even told me that he mentioned all the details of the additional phone line when in fact, he never even said 1 word of it.
I went back into the store, spoke to the manager, and they’ve never seen the transactions on their computers and that they never seen the type of receipts that the last manager gave me. The manager said that I would have to come back so that they can review the security tapes to make sure that i never walked out of the store with all the things I returned.
Overall story, I got robbed. Never got my money back. And fighting with them everytime I go in, is just a headache. So, i think the best way to handle this is to get my lawyer involved. Which is such a total inconvenience. Everyone at verizon has not helped a bit. I even went to coorprorate and they seem to not be very helpful. Whatever you do, stay away from Verizon. Their cell service coverage is good but other than that, their prices are ridiculous. Their customer service is terrible. Their sale people are liars. And to top it off, Brian still works there. How is that possible after I just got robbed!!!

Uh… Not polite. Not helpful. Not knowledgeable of current promotions. Not interested in making a sale today I guess? 2 new phones and new line plan? Really? Doesn’t carry iPhones in store? Gave us a customer service number to call ourselves later to work out details and sale. Okie dokie then. Feel bad for whoever is paying these guys to «work» seems like their job is to welcome you out the door. Lame. Wont be back.

The store messed up two things for me when I was purchasing my new phone. I couldn’t activate it for 4 days after receiving it by mail, bcz they payment is still pending. I spent over 4 hours with the costumer service over the phone, and the only solution to fix the problem to go back to the store.
Also the reason it took so long talking on the phone with the costumers service, is that the store sold me insurance for the old phone instead of for the new one, and the Verizon couldn’t just transfer it easily at first.
When I call the store they said «Sorry, our system does crash sometimes» and «Verizon doesn’t offer anything to the costumers for any sort of inconvenience «
Well… but what about assigning insurance to the wrong device? «System crush» too?
My family with the Verizon for 13 years and if not the «coverage» I’d definitely switch …
Just for now I’ll avoid coming in to this particular store

I usually come here but for some reason, my most recent visit did not leave a good impression on me. Will just be talking about service in this review.
One star for the employee that greets you when you walk into the store. Very nice man! He can’t answer any of your account information questions but he does a nice job of managing the line? haha
Now, when I was finally called, this young fellow came to help us out. We wanted to switch phones and this installment plan was explained to us. I was not following his pitch since I had no idea verizon got rid of their contract plans. Every time I would have a question, he would say «wait. Here me out» or «wait. listen.» I’m sorry but If I am asking follow up questions to what you are saying, it means no matter what extra things you will say, I’ll still be lost. By the way, we did not end up upgrading our phone since we did not want to make a decision based on what this guy was saying.
Another thing. We also wanted to change our plan. He said he would do it. I asked if I can get a print out or proof. He said, don’t worry, I’ll do it and it will take into effect next cycle. I didn’t believe him one bit. I called customer service once my cycle started again, and OF COURSE, there was no change. How trustworthy.
I personally think this store is a hit or miss depending on who you get. This guy did not listen to me and all I felt was the pitches (which I was not having). I know how the system works.
Bottom line, before you go to any phone carrier, research it first. You’d be surprised to know how much people are paying and they’re basically paying for nothing. BTW I called verizon customer service and they did tell me that I was PAYING FOR NOTHING. BUT they wouldn’t tell me that until I asked them straight up. So please, research first!

Great ‘s service and great experience thanks to Derrick with his vast knowledge and comprehensive explanation from plan details to expediting the sale.
Good in-​store environment very helpful
was greeted and helped immediately and listened to… Yeah I said it they… listened to my explanation of what My Verizon customer needs were. Then helped me in my decision-​making without any high-​pressure …Long time Verizon customer usually dread going to brick and mortar (necessary evil) have to say that it was a very pleasant experience thank you Verizon I am A continued satisfied customer

Taylor, your customer service was impeccable! I stopped in today to pick up a portable charger for my iPhone. For the record, I’m not a Verizon account holder.
Taylor showed me all types of chargers and explained their charging capabilities thoroughly that made my decision and purchase that much simpler. He even took the time to look in the back for the color I wanted. He answered every one of my tedious and petty questions with charm and professionalism. He was very knowledgeable with the products and explained each one in detail.
Taylor is an asset to this location.

Read the bad reviews, still decided to try and give them a shot.
After calling Verizon customer service, the rep wrote up a mock order so I can know all the details/​numbers of my charges and plan if I was to upgrade my phones and service, and then he called this location for me to confirm if the phones I wanted were in stock (S6 Edge+, in 2 different configurations) so I can do it in store.
I was skeptical at first, but went anyhow to check. After being queued in the front with the guy that holds the iPad, I asked him numerous times if the phone I wanted is in stock. I didn’t want to waste my time. He kept saying over and over that it’s not a problem and they have it. Anyhow, the wait time was an hour, but even an 1.5 hours later, I was still waiting with «15 minutes» to go. Such BS.
I had to leave so I made an appointment for later that evening and again confirmed with the same moron if the phones were in stock. He again said they were without even checking. Brainless idiot.
I came back for my appointment and met with Josue; nice enough dude but found the phones weren’t even available and the upgraded plan he was trying to put me on wasn’t the same numbers I had originally calculated with Verizon customer service. Also, if he was to order the phones I wanted, there wasn’t even an estimated delivery date. Seriously? WTF, so I wait for it and hope it actually comes in?
Bottom line, every one in the this store is pretty clueless, especially those front end greeter imbeciles. Also, although Unilocal’s reviews aren’t always accurate, you need to pay attention when a majority of the reviews are bad and similar.
I hope Verizon realizes this particular store is the reason so many people leave Verizon service, as I am going to do.

My husband was in serious need of a phone upgrade, he was still rocking the iPhone 3. His mentality is if it isn’t broken why replace it? I, on the other hand was tired of him not getting my messages. So after a stop at the Bose store during his birthday weekend we decided it was time to upgrade.
Ryan was so knowledgeable and friendly. He made the process easy and fast. They were having an incredible sale that weekend, so my hubs ended up walking out with more than just a new phone. We got the iPhone 6, iPad mini, cases for each and a portable baby Bose speaker. I could not believe how affordable the whole package was considering all the apple products we purchased.
I only wish AT&T was offering such a deal, as I could use a new phone too. Maybe one day I’ll let the hubs talk me into going to the dark side.

I was very adamant about going to this specific location especially after reading the reviews, but I really had no choice. Came in when they opened so I didn’t have to worry about the long wait time. When I came in, a gentleman had asked what I was in for. Told him I wanted to upgrade my phone and so he wrote my name and number down and told me it’ll take about 10 minutes.
25 – 30 minutes later I was approached by Eduardo who assisted me with the upgrade plan. He was very patient with me considering I had so many questions. Mind you, I came to upgrade my iPhone to a galaxy note 3, so initially I was lost in the new device. He took the time to show me some cool things that I can do with the galaxy through his phone and even let me play around with his phone and test it out. Excellent customer service on his part. He was very informative and even transfered all my contacts to my new phone. He walked me through everything! I can’t thank him enough.
I guess with this location it’s a hit or miss. I could see why some people would complain about the poor service. But luckily I had a nice person to help me .
Over all I am very happy with my new gadget. I’ve been an iPhone user for many years now and this is a new change for me. But so worth it!