Rite-A-Way Services

I can’t give this company any stars, their customer service is sorely lacking, completely unprofessional. The plumbers are overbooked, sent on jobs without having proper equipment, yet expected to make the call anyway. What?. Phone system has no way you can leave a message for a call back, you are supposed to keep calling on the hopes you get thru, Good Luck Don’t Bother with this company. They are so screwed up they had to make 3 calls for a couple of leaks due to complete incompetence. I spoke with Cheyenne on Saturday, Marcos office mgr I suppose, was going to call me back yesterday, did not happen. Big Surprise
I assure you if you use this company it will be nothing but a major headache.
Save your self the trouble and call someone else!!!

I checked the reviews of Rite A Way Plumbing. There are just too may negative reviews to go forth with Right A Way and never called back.
I called American Home Shield to ask for another referral to another plumbing service. AHS refused my request on the basis that once a referral is sent to the plumbing company, it cannot cancel the referral according to some kind of contractual agreement.
I have had so many awful, awful, and more awful contractor experiences.
So now I am CANCELING American Home Shield after a 50 minute wait on the telephone.

Horrible! The plumber we got said we needed a new kitchen faucet becuase the one we had was leaking water under our sink. We had to wait a week for the new faucet that could have been purchased in a day at Home Depot. After installing the new faucet, it statred leaking again. I called AHS to have the plumber come back out and look at it and he told me that my husband should have caulked it! WHAT??? He said that caulking wasn’t in his job description. I am cancelling my American Home Shield Warrant because this is the only plumbing company they offer.

Absolutely the worst customer service ever! Shocking that American Home Shield would use such a company that has such poor communication with their venders! I have waited 15 days for parts and had to call Rite A Way myself asking what the hold up was, not them calling me explaining that their vender who ordered the parts was the hold up!
This is not the first time this has happened with parts or services needed from them!

My husband and I were very skeptical about using this company after reading all the reviews on Unilocal.We also have a home warranty with American home Shield and this company was assigned to our case. Our hot water heater was leaking for quite some time and we had no idea. When we finally noticed it, we called American home Shield to see what needed to be done. American home shield contacted Rite-​A-​Way and almost immediately after hanging up the phone with American home Shield, we received a call from Rite-​A-​Way. Rite-​A-​Way sent Daniel out to inspect our hot water heater to see what needed to be done. Had we not had a slow leak for a long time which then caused mold in the drywall, Daniel could’ve ordered and replaced the hot water heater within a couple of days. But, since we had to have someone come out and rip out all the drywall that was molded and wet and replace that, we had to wait a few extra days to have the hot water heater installed. Once we had the area repaired and prepped for the new hot water heater, we called Rite-​A-​Way to let them know and they sent Daniel out the next day to install the hot water heater. During both visits, Daniel was very professional and extremely nice! If and or when we ever need another plumber to come out, I wouldn’t hesitate to call Rite-​A-​Way again for services! My husband and I are both 100% satisfied with the work we received from Rite-​A-​Way and Daniel.
Please, don’t base your opinion off of the reviews… Give them a chance as we did and see for yourself! I would recommend that you ask for Daniel to be your service technician. You won’t be sorry!

Very professional and knowledgeable, true experts at their craft, if there was one last plumbing company in the world I would hope it would be this one, if god himself needed a plumbing issue resolved the plumbers here would solve it, would recommend to anyone in and out of planet earth thank u rite a way, thank u

Rite a way plumbing in riverside ca. Is the worst company I have had to deal with ever. Their customer service is the most unprofessional and rudest people ever. The plumbers that finally showed up at my house behaved as if my problem or concern was not important at all to them. No heart, I strongly feel they should not be used by anyone. I complained to my warranty company and told them to drop them from their contractors list or I will cancel my contract with them. By the way, my warranty company is AHS. RITE A WAY SERVICES doesn’t even deserve one star!!!

I read all the reviews below and in google and checked BBB; I was concerned. It turns out the problems I experienced were with American Home Shield, not Rite-​A-​Way Services.
My water heater began leaking late Sunday. I entered the work order on AHS site. Monday morning I called Rite-​A-​Way Services. They pulled up the request and it was scheduled for initial service call on Tuesday between 10am-​2pm. I explained that there was no hot water to shower and the receptionist said she would see what they could do; the plumber arrived at 1pm that afternoon. He inspected it and said it needed to be replaced and because it was 28 years old there would be additional work to meet CA plumbing code that AHS would not cover. He explained what the additional work was.
He submitted his report to AHS that day but AHS sat on it until I called Tuesday morning and vehemently requested the approval and parts order be expedited. Rite-​A-​Way called back about 1 hour later to schedule installation for Wednesday morning.
Brandon showed up in the middle of the scheduled window and had the new water heater installed within 2 hours. To be safe I asked an experienced maintenance manager to check it before Brandon left. Everything was perfect! Brandon reviewed everything with us in detail because of the age difference and condition in the water heaters.
From the many negative reviews I read, it sounds like most frustration is with their home warranty companies and it overflows onto the plumber.

Do yourself a favor and when assigned this company by your home warranty company, request another company. You can do this and it will save you a lot of headache. Ryan, the only technician for the Bay Area came out twice for a leaking toilet. He flooded the bathroom because he forgot to turn off the main water line (!!!) and after he «fixed» the leak, it leaked worse than prior to him «fixing it.» No offense against Ryan, but the company did not properly train him. And, to only have one tech for the Bay Area is not acceptable. He can’t learn from anyone to improve his skillsets. Stay away if you are assigned this company and are in the Bay Area.

CUSTOMERS BEWARE! Rite-​a-​way replaced my Water Heater with a FAULTY OLD Water Heater on 3−11−16! It started LEAKING 3 ¹⁄₁₂ weeks later less than 30 days! Still under Warranty! They purposely gave me a Bad Water Heater! I did not notify them to fix it because I do NOT Trust them! I called AHS and they called Habit Plumbing who installed a NEW water heater for Me!!!
Rite-​a-​away is WORST of the WORST!!!

DO NOT LET YOUR HOME WARRANTY USE THEM FOR YOU! This company is horrible! I have had them come out twice for a leaky sink. First technician was Brandon. Young kid. He was friendly. Came out same day claim was made with First American Home Warranty. Something was fixed but sink still leaked. Called back to recall the claim and another technician came out a week later and he stated he said he could see where the sink was leaking, he did not have the part but the warehouse was close and we should get called within the next day or so. A week later I had to call them and they said someone would call me the next day to update me about the parts needed and when we could schedule them coming out. No one called. I called them and a very rude female answered after 22 minutes on hold said that no one came out to diagnose here the leak was coming from. I informed her someone did but she insisted no one came to my home. I then asked when were they expecting to send someone out. She said on the next Wednesday between 2 and 6. I told her no one would be here until 4. She said if i dont agree to the time she was going to close my work order. I asked to speak with a manager. A person by the name of Marco Lopez said he was the manager got on the phone. He said I have to agree to the terms. I asked who his boss was and he said he was the owner along with Roland Munoz. This guy was a joke! This company still hasn’t fixed my sink and they have the WORST customer service. Don’t do business with them.

Terrible service, they don’t know what they are doing. They sent a plumber Alex to my property to clear a plumbing stoppage without a snake! He left without doing anything. They were contracted by American Home Shield my home warranty company or I would never deal with them. They don’t answer the phone and when they do they are rude. Terrible is all I can say.

Not sure why our home warranty service would sub out to this company. They might do a decent job but you would never know because they never show up when scheduled. If you are given a 4 hour window and have to take time from work, all I ask for is the courtesy of communicating before I have to start calling to get answers. I get the fact that stuff happens and can’t always predict your day, but in today’s world we are so connected and it’s not that hard to communicate. Shoot I even got an automated text and email saying the tech was to finally arrive 3 hours after the 4 hour window, but no call. I called three times to find out a new ETA and each time was told a new time and that I would get a call from the tech. I only received the automated text and email. By the time he finally showed it was bed time and definitely not getting my service.
A simple call to tell me what to expect would have saved yet another negative rating for this company. Maybe they can use this as a learning opportunity and train their employees to communicate better. I hope for their business they do.

The following review is 100% factual: no embellishment of the facts, and all emotion is removed…
The story:
3 weeks ago, my garbage disposal and hot water dispenser went out on the same day. Being that we are covered with a home warranty through American Home Shield, I made a call to report the issue. They set the repair up with Rite-​A-​Way.
Their tech came out to diagnose the repair, and wrote on the repair order that both units needed to be replaced. American Home Shield approved the replacements, so it became a matter of calling Rite-​A-​Way to set up the appointment.
I called to set up the repair appointment for Friday, March 4. They gave me a window of 2:00 — 6:00 pm. At 4:45 on Friday the 4^th, I received a call from the Rite-​A-​Way office to say the tech was running late, and that he may not make it after all. Since I travel a lot, I expressed my disappointment in that I flew home from a business trip just to be here for the appointment.
I asked the customer service rep how late he was running, and she said he wouldn’t arrive until 8:00. I replied that 8:00 p.m. was fine. She told me he might not make it at 8:00, but he would do his best. I told her fine, that I would be here, and that as an alternative, he could replace my disposal and hot water dispenser the next day (Saturday.) «He doesn’t work Saturdays, but he can come out on Monday» she said…
I told her Monday wouldn’t work, and that I would hope he would arrive at 8:00 pm as scheduled, even though it was technically 2 hours later then originally planned.
I then called American Home Shield to express my concern. They agreed that Rite-​A-​Way didn’t handle this correctly, and offered to call Rite-​A-​Way to confirm the 8:00 pm appointment.
AHS came back on the line and offered me an option from Rite-​A-​Way: the tech would get there by 8:00, or, they could make an exception and schedule him out to the house the next day (Saturday.) I chose to keep him at 8:00 that night…
8:00 came and went — no call, no show. I went to bed at 10:00.
Thinking he misunderstood and was going to come out on Saturday, I waited at home all day. No call, no show. I called numerous times, and finally got a rep to schedule an appointment for the next Monday, as I was told he was never planning on coming out on Saturday anyway…
The tech arrived on Monday, replaced the garbage disposal, but told us he «didn’t have the part for the hot water dispenser.» The part? He had written 2 weeks prior that the dispenser needed replacing and that AHS had approved the replacement. He said he would have to reschedule the dispenser replacement. At this point, I was so frustrated that I didn’t care whether or not it was a replacement or just a part, so I scheduled the dispenser visit for Friday the 11^th. The window they gave me was 11:00 — 3:00.
At 3:00 on Friday the 11^th, I called the office to ask where the tech was. «Running an hour late,» I was told… I asked her to have the tech call me, because past experience told me «running late» meant «may not show at all.»
The tech called me 20 minutes later, and told me he wasn’t coming because he didn’t have the part. Then 5 minutes later, I receive a text from Rite-​A-​Way saying «the tech is on his way, and you can track his arrival time by clicking on this link.» I called the tech back, and he said the text must have been sent in error because he didn’t have the part as he told me 20 minutes earlier…
So…I called AHS and told them that I would never deal with Rite-​A-​Way again… AHS was very helpful, set me up with another company, and I’m happy with the repair from Emergency Plumbing and Rooter
If you like runaround customer service, the right hand not knowing what the left hand is doing, no calls, no shows, and missed appointments, feel please call Rite-​A-​Way!
When will Unilocal allow zero stars?

Not very happy with the communication.

I am very dissatisfied with this group.
We had this company sent to us through our home warranty. We had a leaking faucet. The plumber was supposed to be at our home between 12 – 4.
He arrived around 4:30pm. Not a big deal. He was nice, polite and professionally dressed.
He told us we needed a new faucet and the home warranty would issue a credit toward a faucet. Our faucet was non standard, so he told us to go get one, call back into the office and get on the schedule for the next day. He indicated we would have a second service call that would be covered and he would put the new faucet in at no additional charge.
We went and bought the faucet. We called in the next day. We were told they would not be doing the second service call without charging us a second fee of over $ 125.00 on top of the $ 60.00 warranty fee from the night before. We were shocked! We called the home warranty, they told us the plumbing company never should have had us do any of what we did, and they over stepped their authority.
While the warranty company has a warranty that is deficient and really does rip off customers (AMERICAN HOME SHEILD — DO NOT PURCHASE USE OLD REPUBLIC INSTEAD) this contractor was dishonest and essentially cost us another fee that was unnecessary. We hired a more reputable local plumber to resolve our issue.
Research people before hiring or accepting them as a contractor.

I wish there was no stars so i can give them an accurate rating. I don’t even know where to begin. The technician just totally lied out of his ass just so he didn’t have to do anything. Said I didn’t have a ground level clean out to get the job that needed to be done fixed. He left after 5 minutes of trying to sell me services I didn’t need and didn’t do a damn thing after taking a day off from work for him to get here (he was even late). Anyways don’t waste your time with this joke of a company. They are crooks.
But if for some reason you do decide to go with them do not get ROGER. He is a crook and liar and deserves to be terminated!

It is official, this is the absolute worst company I have been exposed to. After standing us up on three occasions they finally put in a new disposal unit and not suprizing the tech didn’t tighten the dishwasher drain hose causing it to leak. We went from broken disposal to water damage because of this company.

I seem to get nothing but horrible service and angry tenants whenever this company is dispatched by home warranty. They don’t keep appointments, the communication is awful, and their customer service is just plain poor. It’s to the point where if a work order is dispatched to this company, I ask that they transfer it. Every company has the potential to make something out of themselves and strive to be better. This company appears to not care about their reputation.
Thanks, but no thanks.

TOTAL RIP OFF
they will try to bill you for things you don’t need and if you need them their pricing is outrageous
Dishonest, i did not use them after all
$ 95 for a $ 5 part that take less than minutes to install, that’s on top of all other work being quoted. so it’s not like that included a service call
BTW, showed up a few hours late with bad attitude about having too much work