We Care Plumbing, Heating, and Air

My AC unit broke and everyone that I called is fully booked. It’s so hot right now, I called this guys and they are supposed to be the third AC service to come out but not after another week according to their schedule. I spoke to Monique and She also mentioned the membership advantage. At first, honestly I was like «oh really» there is a monthly charge. I just want someone just to come out and fixed it. So I pay anyway since I will pay the service to come out $ 69 but with membership it’s only $ 39 a d $ 12.75 monthly membership.
Me and my family was gonna go to Lowe’s to purchase a new unit but I said to my wife let’s go ahead check out the AC guys at Costco first, the one that always say hi and smile to us. Too bad he wasn’t there today. I found out they are the same guys that I have appointment scheduled. So I stop on my way out and chat with the representative name Deanna about the AC unit they are offering same guys I said to my wife.
My schedule is not until 4 – 8 pm but they called me early great.
The technician name «Tom Bethlehem» is so polite and very professional. Explained everything to me this is what we need and he did a thorough check of the unit. We are glad, «We Care» really do Care they mean it. I gave Kudos to this guys. Awesome friendly staff, knows what they are doing.

OK, … me again. Don’t discount my steady reporting of 5-​Stars for We Care Plumbing. Melvin M was here on schedule today to check my incoming water pressure and to confirm proper operation of our recently installed Halo 5 whole house water system. We Care regularly performs at very high levels each and every time I need their services. My wife and I have referred We Care to many of our neighbors since moving here in 2009, and they all like their products and services. We Care trucks are visible often in my neighborhood for major system installations and routine maintenance. They are the heating and air and plumbing business of choice for my neighbors and me.

About 7 months ago I had my first experience with We Care Plumbing. I have to say, it started out horribly. I was convinced that the Unilocal reviews were lies left by family members or other employees. However, although my experience began badly, they did everything they could to make up for it including putting me at the front of the line and following up with me repeatedly to make sure things were going well. At that time, I meant to write a review and as often happens, life got in the way. Today, I had to call We Care again for a leak in my ceiling. Service was immediate and frankly the best service from any contractor/​repair person we have ever had in our home. Dewey was kind, courteous and professional. He explained everything he was doing and took the time to interact with my children and answer their 5,000 questions. My four year old wants to know when Dewey is going to come back and talk to him again. I highly recommend we care for any plumbing problems you have. Thank you to Colleen and Dewey for treating us with care and respect. Your response made what could be an extremely stressful situation manageable.

Marvin came today since one of my HVAC units was not working despite my having spent almost a grand with WE CARE.
Marvin found that the prior technician had failed to reinstall panels on the heat exchanger in the attic, resulting in the furnace section being open to the air (so heat would have spilled into the open attic, not into rooms) and another panel which resulted in the a/​c ON switch not functioning and a 3 amp fuse breaking.
Marvin was great, but this took numerous service calls. If this is the last issue then I’ll be happy, but my confidence in WE CARE has been badly shaken.
The prior technician’s recommendation was to just replace everything with new — that made little sense. The quote on the larger 4 ton unit was quite high so I’ll call for bids and compare.

Your review helps others learn about great local businesses.
I had a Lennox A/​C and furnace put in the other day. Darren was the one who helped me with deciding which package unit to go with and Gabriel and Luis were the ones to install them. Darren worked with the owner to get me a great price and I even ended up with an upgraded A/​C unit. Gabriel and Luis were exactly in time and finished a couple of hours earlier than I had expected. They carefully managed to get the old and new unit in and out from my enclosed no access patio of my condo. The time was taken to walk me through using the unit and how to replace the air filter. Representatives called me soon after expected ETA to make sure they arrived and to set up an appointment for them to come back in a month to recheck for permit approval, they called again later to assure I was satisfied with my install. Great experience!

Thank you We Care and your technician Kevin Johnson for you service. Our A/​C unit just did not seem as efficient as it should be. It took to long to cool our house. The technician addressed our concerns. Checked the unit out. Recommended a complete annual maintenance for our A/​C unit. The cleaning process was efficient and made complete sense to me the home owner. I am happy to report our unit working great. I really appreciated the kindness, cleanliness, and knowledge the technician came to our home with. Made a few suggestions and recommendations but a no pressure service. I even signed up for a whole house maintenance contract for a year to protect my home. Thank you We Care…

Excellent experience! Great company. Our technician Jeff was very friendly and very knowledgeable. He knew right away what the problem was and took care of it. He also explained how the system works and made future recommendations. Can not recommend the company enough!

Love love love this company. The sales person who came out to my home was courteous and full of knowledge. I did not feel like he was a car salesman at all. The workers who were at my house we extremely nice and I felt safe with them there. Great job all around from phone staff to final product. Give them a call.

Kevin serviced our Air Conditioning unit and was very professional, friendly and full of great information. Wonderful service!

I’ll i can say is don’t but a service agreement from these people… you’ll get screwed.
Bill Blankenship

I had a complete Lennox HVAC (furnace, AC, ductwork) system installed in April 2015 and had a very positive experience about the installation quality, pricing and service from WeCare. The salesman did an excellent job explaining what needed to be done by explaining to me thoroughly about its model numbers and which equipment is packaged with the package I chose. Other dealers refused to tell me which models is included in their packages. They also explained about California Energy Credit program in which I particiated to get additional rebates to get the best value for the installation.
I was very pleased with their installation. There was a minor issue though when they scratched up the Lennox air filter box during installation, but when I addressed this issue, they corrected the problem promptly along with some minor installation issues I discovered later.
WeCare offered a check up service with this installation and in June 2016, I had Antonio P. come out to do a complete AC service check and I was impressed with their thorough service inspection check of the AC system.
I highly recommend this company.

5÷15÷16 Our plumber was Melvin
I recently had two plumbing issues and We Care sent out their Plummer Melvin to take a look at the dripping and install a much needed shut off valve. Melvin was so polite and awesome that a week later I’m still left with a positive impression of how nice and how easy he made this whole experience.
My old pipes gave him some issues which required him to stay several hours till it got dark but he told me he’d stay till it was fixed. A little flashlight and small talk assured Melvin that I appreciated him staying so late and I was just glad he fixed the leaks.
Thank you Melvin for being super awesome at what you do and making me pleased to do business with We Care.

Recently had Marvin Marshall out to help with a plumbing issue. He was absolutely great! Professional, courteous and informative on every level of the service he performed…
I LOVE WE CARE!!!

We care heating and air took the initiative to help me with ac/​heTing and tankless water heating because of josh taking the initiative to help me figure out my systemand heatkng needs thank you …

You know, I’m just so beyond irritated with We Care since I’ve used another company to fix my a/​c issue that I felt the need to write my 1 star review finally. I used them last year to find out why my a/​c wasn’t blowing out cold air. Over $ 600 dollars later and being forced to sign up for their «maintenance» program to get a «discount», my a/​c ended up not being fixed and started happening again this year. I called another smaller company and they found out the problem right away (which was super easy to diagnose) and got it fixed within 20 minutes and it was less than 150 bucks. Only thing We Care «cares» about is upselling new a/​c systems and the maintenance program, which by the way, I signed up for last October and haven’t once gotten a call to have them come out to «maintain» anything. It’s super disappointing when a big name company hires people that really don’t know what their doing. I will definitely not be using them in the future.

In general I have always been pleased with we care plumbing and heating. Ive been using their services for about 4 years. My thermostat control went out. It’s only 4 years old that seemed a little soon to go out. It’s a Lennox control, still under warranty. The part was covered but service was not. It cost a pretty penny to swap out a simple control box ($ 132). The tech that came out (Nick F.) did his best to resolve the issue. The part we needed was out of stock. He didn’t leave us hanging with no replacement; he put in a part that worked until we can get the right part. Thanks Nick!
So… not thrilled with the cost of that the part or that it went out so soon, but glad our equipment is up and running.

These people are friendly, professional and enthusiastic about what they do. Such a pleasure to work with. They are also thorough. Their workmanship is fantastic, and they leave the place looking great and better than when they arrived.
You won’t be disappointed.

I am very disappointed with the final result. The people at We Care were very friendly, and the air conditioner finally works without any more leaks into my kitchen, but I paid top dollar for a tall and unsightly eyesore on top of my house. I was not told that it would be so ugly or prominent. I obtained financing through the HERO program, and We Care was one of the few vendors available in my area. I was told that We Care could get someone to cover up the unit with a fence, but when a sub contractor finally called to cover up the unit I was told that the work order was done and I was on my own. They only care when they are upselling you. I do not recommend. (I would have given them one star, but the staff were all very friendly at We Care, which also matters to me.)

We just had a commercial unit installed on the roof with We Care Heating and Air. Great job, Kenny and Carlos! What an easy and smooth experience we had with you guys. Wish we went with you with our home unit. Will definitely recommend the company to my friends and neighbors. Thank you and keep up a good job!

I just had We Care install a whole house fan and whole house water treatment system. Geno and Carlos showed up when expected and quickly installed the whole house fan with minimal disruption to my day. Todd also showed up on time and promptly installed the water treatment system. Both projects were completed faster than I expected which was important because I needed to get my two little boys ready for school and run some errands. The techs were very professional and explained how each system worked before they left my house.
Everyone I have dealt with at We Care was helpful and friendly. I would recommend them to anyone looking for professional HVAC /​plumbing work that goes beyond your basic swap and switch scenario.