Firestone Tire

I’m extremely unsatisfied with the service I received here. I went in for an oil change and was told it would take an hour and a half. I left my car and went home. I call an hour and a half later and I was told that my car was next and it would be another hour. So OK 2 and a half hours now. So I call an hour later and my car was barely going in and it would be another half hour at this point it’s 3 hours they expect me to wait. So I say something about it and all of a sudden it’s 5 more minutes instead. And to top it off Tony addresses me as young lady, I feel disrespect from this comment as I am not a child. I took that comment as a way to diminish who I am to him, I am a customer at his place of work and I have been patient, just because I am a woman who is slightly younger than him, that does not give him the right to speak to me that way. If that wasn’t enough I get home and one of my hub caps is missing. They claim they were all there when they pulled out of the shop. But it is missing, a source of mine who worked at a tire shop for 7 years says the only way the hub cap would have fallen is if they broke it. So now my tire looks like shit and I have to wait until next week to see IF they can replace it. I started by giving them 2 stars but after writing about my experience I definitely think 2 is too much so they get 1 star for actually doing an oil change, I’m kinda scared as to if they even did it right at this point.

Called around to get a quote for a pair of tires. Not only did they match American Tire Co. (Which I am a fan of), they beat their price by $ 63.00. Dave told me he could have the tires by noon. He actually got them sooner and immediately took care of me upon my arrival. They gave my vehicle an inspection and gave me a written report, recommending services, as most shops do; however Dave was not pushy at all. Will definitely consider going back for the other pair of tires.