ADT Security Services, Inc.

They increased their price on me twice offering nothing to compensate for additional charges. I shopped around and found a better deal with a reputable company. I received the most current technology available and was charged nothing for install or equipment. Today my new service provider installed my equipment taking me offline with ADT and it’s been more than 3 hours and no one from ADT even has contacted me to let me know I’m offline. What if this had been an actual emergency or a burglar cut the phone line? When I called the 800 number to cancel the customer service was very rude, speaking to me in a condescending tone not allowing me cancel without difficulty. Glad I’m not overpaying for service I’m not even getting.

Same horrible service as the other negative reviews with the exception of one thing… they never even did the install for our home. Took a cash deposit for installation cost July 2015 tried to charge my card the same night after saying it wouldnt be charged until the day of installation which was supposed to be two days later. Guess what? No installation and no refund never heard from these guys again. And to add insult to injury I called coporate a couple of times to make a complaint and they told me I would have to wait for the dealer to contact me which never happened. I had to file complaints with consumer affairs and the better business bureau to even get a response from corporate other than what I mentioned above. Still waiting for my refund.
Long story made short stay away from ADT! Absolutely horrible customer service and deceptive sales scam.

I have emailed my husbands number to the email provided. I do not want a call to try to explain or apologize.

THIS REVIEW IS FOR CORPORATE ADT
They have poor customer service and don’t want to retain current customers. I’ve been a loyal customer through all the rate hikes and equipment not working. I call to try to see if we could get an upgrade of equipment, they want to charge me $ 180 to upgrade and still charge me the same hiked-​up monthly rates. Really!!!

The worst customer service ever, received new panel doesn’t work paid for it but they wont fix it unless i sign another contract. Called several times each phone call over a hour long. They have no clue what they are doing. Alarm goes off they dont notify anyone. Dont use ADT

I called them out for an estimate. They charge over $ 100 just for them to come out. They ended up removing and making the system I had inoperable. I had to call my company out to get it fixed. The technicians that they sent out were pushy and rude. I wouldn’t go with this company if they were half the price I’m paying now just because of their attitudes. When I told them I needed time to make a decision they complained about having to buy gas spend the time and work that they did. All I wanted was an estimated cost. Stay away from this company you will be sorry if you do business with them

First week after having this installed, we get called saying the security system has been activated from a opened door. Police were called, apparently, in the meantime, my wife and I rush 45 minutes home. No police. What?
Thank god it was only a beached garage door from the wind.
Two months later, we forgot to own the trap on the fireplace so the house filled with smoke seeing off the fire alarm. After a half hour of hearing the regular smoke alarms we didn’t realize the alarm panel was activated for a fire, a half hour!
No fire dept showed up. What?
Adt security?
The burglar wins
The house is burned down.
It’s not worth the monthly fee.
No wonder they put you on a contract, they don’t deliver.

I have used ADT for at least 20 years and have recommended them in the past to friends, but will no longer. As long as everything works well with the system, all is good, but if you need service, the honeymoon ends. It can take 20 minutes or more to get through to the scheduling department. When you do, they offer two windows of time for a service call… 7am to noon or noon to 5 pm, so if you work (like me), you have to schedule for a Saturday, which for me meant a 3 week wait. So here I sit on my precious day off, stuck in my house waiting for the doorbell to ring. Even today, they can’t narrow down the time frame. My advice… Check out other security companies. I’m going to.

We have made a huge mistake by going with ADT. The security system is alright but we also purchased two cameras that the company does not install. They told us we needed someone to drill a HOLE to install the cameras. They don’t do that due to a lawsuit. Well it turns out that it needs more than just this HOLE on the wall. You need expensive electrical work to install the ADT cameras. You think you are getting a great deal but in reality it cost you more than you know. We had our contractor come to our house and he said that these cameras are not cheap to install. We are now stuck with a contract. I do not recommend this to anyone even my worst enemy. This place can cost you a lot of money and a huge headache. We have two useless cameras that we paid and cannot be used. I just do not have the money for all this expensive electrical work. Get a Rottweiler and a couple of German Sheppards to guard your house instead. At least you will come home to sloppy wet kisses.

I just moved into a house. A couple days after we moved in. ADT sales showed up. We said no thank you. .the next day we were broken into. We had an alarm installed by another company. Last night the same guy from ADT showed up at 8:50 PM! Really bad sales. Coming at almost 9:00 at night. We told the guy we have a system and he proceeded to tell us our system was old and clunky. Tonight we go to set our alarm and a sensor is gone on our front window. .the one he was looking at. .may be coincidence. .but both times he came something has happened in our home. .I do not trust this company and may even consider calling the PD to check on them

This company has been harassing me and my family for the past 4 days I have gotten no joke 27 phone calls from this company when I tell them do not call me anymore they just hang up on me but yet they continue to call. Bad business.
951 281 4871
951 221 6221
951 789 3092
951 394 1167
Really, give me a break!

If I could give zero I would. This review is also for the corporate headquarters as I tried to deal with my issue with speaking with a manager also. The below is really brief considering the stupid things that the people on the phone said also. This is about many things including that the motion sensors don’t work. One motion covers part of a room and a stairway. That’s what we had with Brinks that worked. The other covers an office. The ADT website says the motion sensor «Helps to detect movement in rooms and hallways and on stairs to alert you of an intruder.» It does not. So here is my review:
I will never again recommend ADT to anyone. I used to have Brinks and their system was great. It was wired and it worked. I don’t care if it’s wired or not, but silly me, I would like it to work. I had the sales person come give me a quote for the installation. I told him what was important. I really wanted protection for myself and kids. Property was secondary. He looked at the layout of the house and he wrote up the order. Since I had Brinks before for almost 20 years, and in that almost 20 years they switched over to ADT with supposedly same great service. WRONG. The installation person came out and I again explained what I wanted to protect because apparently he didn’t see what the sales person wrote. So he installed it and tested it and left. I shouldn’t have assumed I had the same great system. So here is a list of the problems first:
1) If you set the system to Armed-​Away, which means that motion sensors is on as well as doors and windows, if you do not open and close a door, the system «will think» that you haven’t left and aren’t leaving and it will switch to Armed Stay. That means motion sensors are disabled. I learned that after calling a month later trying to figure out if the motion sensors were working.
2) The only way to do Armed Away without opening the door to leave, or an Instant armed as the Brinks system allowed you to do, you have to do it from the keypad. The keypad was installed down a hall by my garage door. That was based on my installers suggestion because apparently you can do everything from their handy dandy app. But no you can not. You cannot instant alarm the system from your app. You cannot instant alarm your system by the key chain either. So I am forced to either not go to bed because my bedroom is upstairs and sleep in the laundry room at the garage, or thankfully there is problem 3 that allows me to arm the system and …
3)Motion sensor doesn’t sense motion unless you are directly under it. So I can arm it and walk right by the motion up my stairs that is supposed to cover my stairs since it doesn’t work anyways.
4) The noise that it makes can’t be heard upstairs. Those of you that have an alarm from Brinks knows that the alarm sound can be heard by everyone in the house including possibly the neighbor. This one cannot.
5) Policy is horrible. I called 3 times to ask about the motion. I received words like «if you aren’t happy with your system, it’s new so I can’t offer you a deal but I can give you 25% off if you want to add more equipment». So because their equipment doesn’t work like it should, I can pay for more equipment and they will be the big guy here and give me 25% off. So I should be thanking them? Then I called to tell ADT I wanted to cancel and remove my system. The lady told me that I would have to pay the cancellation fee. I asked her how much. She said 75% of my contract that was only a month and a week old and my contract was 2 years old. The amount for my cancellation fee was $ 850+. I asked to speak with a manager then. I had called another place that could install the system the next day but they didn’t want me to be double billed. The manager got on the line and I told her what happened. She said in a bland, I don’t care voice, «if you aren’t happy with your system, you can add additional equipment and I can give you a 35% discount.» I told her I didn’t want a discount on equipment when the equipment I had didn’t do what it was supposed to. She said that if I wasn’t happy with the equipment they could send someone else out to adjust it so I was happy with it. Everyone I spoke with was very careful to never state that the equipment wasn’t working correctly. They never stated with me that the motion sensor should reach such and such a distance. That should be known. I explained that I was standing under the sensor when it finally went off. Don’t make the mistake that I did and sign anything.

Don’t sign up with these clowns. They do what’s best for them. The techs are under paid and over worked this equals bad service. When I signed up, the tech was in such a hurry he just shoved the wires from the keypad behind the wood paneling and hooked up the power supply right underneath the key pad with the wire hanging loose.
When I told the tech it didn’t look ok, he said ok and left it like that. Wtf! I later called adt directly and could not get anybody on the phone. Sometimes I would spend 30 minutes at a time trying to speak to someone
I finally dedicated a whole day, which was a vacation day from work, to correct this issue. Finally, I got through, two years later!, and nobody knew what to do or how to handle my case. I was transferred four times to different people when I finally said I will make things easier for all of us Just Please Cancel My Service. ADT your marketing department does a good job, but the other end is putting out crap for service.
As a former ADT customer, I would recommend you go with another company. Shoot, how well do these people monitor your home alarm if they can’t even answer your calls. Think about that. If your a current customer try calling them right now.

We are in two different locations, so a rteliable home alarm system is important to us. After having three false alarms last year, I got ADT to come out and check our system. They saild that the battteries meeded replacement, and did so, although I wondered at the time why they had not detected this fault. Within a short period of time, I had another false alarm. I got ADT to come out again. This time they said I had a bad sensor, and replaced it. Again, I wondered why this wasn’t detected on the earlier call, or by them in the office. Apparently, ADT’s method for detecting system faults is to wait for the customer to call them. Really high tech! I then received a bill for $ 191 from the City of Redlands for excessives false alarms. I called ADT to determine the process for obtaining reimbursement. They said that they would send me forms right away. Guess what, it has been a month and no forms. If you are considering an alarm system, I would think again befor getting ADT. Now I am afraid to use my alarm system lest I get any more $ 200 bills for false alarms. Thanks for stepping up ADT.

The attention that we received from ADT Marc Smith was wonderful. He takes his time to explain everything to the minimal detail. I would gladly recommend him to anyone else

An ADT representative knocked at my door and was immediately rude and obnoxious. When I ttried to tell him I couldn’t talk to him, he became argumentative. When I told him I had something on the stove and couldn’t talk, he called me a snob. My home is in zip code 92 548, so whoever is responsible for this ADT person, should take corrective measures. After this experience, I will never do business with ADT.

Don’t do it. Don’t sign the contract! !
I have adt in my home. Installed by a friend of ours whom works for the company great experience. BUT… we decided we would have it installed in our business. Sadly our friend is only residential. So we had to deal with other employees. First the rep showed up almost 2 hours late without a phone call, and acted like we’ll I was going to call but I didn’t.. Oh well. Then the appointment set for installation the employee NEVER SHOWED UP. NO CALLS. NOTHING! then I dumbly set another appointment to give them a second chance. ONCE AGAIN NO ONE SHOWED UP! !! WHAT IS WRONG WITH THIS COMPANY?
GO SOMEWHERE ELSE! !!

If I could I would give them no stars, I too dealt with Roger Clark and he offered us free cameras for the inside of my home, however when the guy came to install my Alarm system it was not in the contract, and when calling roger Clark he gave us the run around! and on top of that was wanting us to pay extra for the cameras we suppose to get for free. This rep should be fired and I will be calling ADT again to speak to some one in charge. Poor excuse for a sales person and this company should go out of business. Would not recommend it to anyone. Who know I might just call one of the news station to investigate them.

Wow this people are ridiculous… They have called me (not exaggerating) 4 times in a matter of two hours and each time I have told them that I already have a security system. But I guess they don’t give a DAMN! Would not recommend this company. Very shady!

If you look at my overall ratings you will notice that I don’t give poor ratings to many places. It really has to be bad to get me to give a place a one star rating. This is one of those times.
My partner and I were just about to sit down to dinner at 8pm when someone knocked on our door. It was an ADT sales person. I understand and respect that people need to make a living. But we have a sign the size of a toaster on our front door that says «NO SOLICITORS» and has a picture of a salesman and a person with a bible on it with a circle and a slash through it.
This person was there anyway. This woman said she wanted to sell us an alarm system… despite the fact we have a sign showing we have a system planted in our yard. She asked to come into our house to «…have a talk with us» and to «…show us the system». My partner said «No thank you» but she kept right on going. I stepped in and said «Good bye» but my partner didn’t want to be so rude and she still asked to come in. I asked for a brochure or a business card but she said she didn’t have one, only a laminated sheet she could show us but needed back. I finally said I’d call her company and the City to complain if she didn’t leave.
I called ADT and was transferred to another department and was placed on hold for about 10 minutes and then given another number and was on hold for 30 minutes before simply hanging up and writing this review.