Verizon Wireless – Cellular Plus

One star is being generous for this store! Took three months and only after corporate verizon sanctioning this store was I able to get my credit for a returned product applied to my bill.

I highly recommend you drive that extra mile to this store, because they’ll go the extra mile for you. Cellular companies are often rated barely higher than Congress for approval ratings — with, good reason — but these guys buck the trend. They make Verizon look good. They make cellular carriers look good.
The most expert -&- excellent customer service. Our sales rep, Michael, saw us through three visits and made sure every one of our needs was addressed. Every question, he either had the answer or he got one. He even came in on his time off (talk about going the extra mile?) to activate our devices.
Likewise, the other employees were knowledgeable, personable, and proactive. The chain manager even had a chat with us on one of our visits. He regularly hits the various locations to make sure they are operating the way he desires. He’s obviously very enthused about his work, and it shows.
We were allowed to see, handle and play with the various options, to make an informed decision. Our chosen devices needed to be ordered in, because they are top of the line, but this was only a short wait, and no hassle at all.
Five stars, and two thumbs up.

UPDATE: I received a very nice phone call from the regional manager, who apologized AND offered to do something to compensate us for the terrible customer service we had received. I don’t blame the young man who handled our phone purchases — he obviously needs to gain experience. What really put the icing on the cake for me was the indifferent response of the store manager. The regional manager said that he would reach out and educate his managers, so there is hope that things will improve with this location. I, personally, will not be returning to this particular location, there are others nearby, but hopefully the management at this location will learn how to treat customers. Customer service should be more important to this type of a business. We can order online with less hassle.