Run On!

I have taken running classes for about 5 years bouncing between Richardson, Frisco and the Coppell store. (Please build a store in Plano!!). Richardson is my favorite for group classes– best coaches and biggest classes to help motivate you. The morning classes definitely have more options for different pace groups. I was extremely disappointed that the evening classes had 1 «continuous» running group– 10 min pace to 12 min pace in the same group. The other group was a run/​walk. So mornings are the only option.
Shopping wise I think they have the same selection as all other sports stores. They do carry my favorite running shoes (Neuton’s) which is a plus.
I just heard they were sold again and bought by Foot Locker. Soon to be renamed Jack Rabbit.

Best service I have had in years! William took care of me and was super through and professional. Shoes were priced the same as on Zappos but with the stellar service why buy online?

The boyfriend and I came in here to get some new running shoes. We originally bought some from the Nike store, but after one run we found out that we had gotten the wrong type of shoes.
The staff was excellent and the older gentleman heard our story, examined how we walk and then found shoes that were perfect for us. Because we had just boughten the Nike shoes he told us to see if we could exchange them and just get the shoes at the Nike store. He said he would rather us get a good deal because we had boughten them from the outlet store in Allen.
Because he was honest with us and gave us his time and advice we will definitely be going back and purchasing our running shoes from him.
The store is clean and open and easy to navigate through.
Even though the section wasn’t as big as I was hoping, they get five stars because of the great customer service!

I used to shop at Fit2Run in Tampa Florida and Since I moved to Dallas I was searching for a good store for my running shoes. I wasn’t happy with the shoes that I bought at trishop before I visited this store. Sales people are very friendly and they help you choose the best fitting shoes. They didn’t have the size for the shoes I liked and I was leaving on a trip in the next couple of days. Sales person was really nice to pick up my shoe size from another location and had them ready for me by following morning. I would recommend Run On to any one looking for a good pair of running shoes. After using them for about 3 months now I would say these shoes are the best pair I ever owned.

I struggle whether to give them a 3 or a 4 because they excel in areas and don’t in others. I wish there was a 3 ½.
I sought out a dedicated runners shoe store because I was (desperate) having knee pain after not jogging for way too long (or maybe too many pounds). I had to find a solution to the pain or I wasn’t going to be able to run anymore. The service here is great — fun even, but after visiting twice I have no idea of I’m neutral or not.
They will take time with you and educate you on form etc. The salesperson will have you walk in socks and determine if your walk is neutral, pronation, or under pronation. During my first visit I was told I had a neutral stride. The salesperson offered about 3 different pair at a time and as a result of feedback brought out another selection and I settled on a pair. Then I was shown proper form to use when running.
The selection here includes high end of manufacturers that one doesn’t find in the box stores. Per my internet search, I paid the very top price this shoe is offered at online. Had I not gone back, I’d give them a solid 4 — if the prices were a bit lower, I’d give them a 5.
However, I had issues with the shoes putting my toes to sleep. They gladly took the shoes back with no restocking fee. I started with a new salesperson this time who asks me «if you have a neutral stride, why were you put in a stability shoe?» When the original salesperson becomes free, I walk for them again. This time I have stability issues.
The solution is to go to a wide shoe but the color selection reduces in wide. I’m not happy with the color but so far the wide is working for me. I think the advice on form is the biggest improvement for my knees. I personally think I am neutral — if I take brooks online test, I come up as neutral. The sales people here are really friendly and fun to work with. I’m just at a loss whether I should continue to buy stability shoes now. Assuming I can keep up with jogging, I’ll likely go to another runners store for my next pair to get more input.

Love this store. Always great service and good selections. Location is great and easy to get too.

I shopped here for my latest pair of running shoes, such a great place!
I had a pair of Asics that I loved, but I had run a few races and my latest ½ marathon in them, so it was time for an upgrade.
The selection is not too overwhelming with shoes strictly pertaining to running. The sales associates are Amazing! I had Heather (Sorry if I have the name wrong) and she was great. She watched me walk to see the way I walk on my feet, and came back with 3 pairs of shoes for me to try on. All 3 were great, she had me run around the store, try jumping, etc just to get the best idea of the fit.
I chose another pair of asics and I couldn’t be happier. I also got all new Nike and Prana running/​yoga clothes.
I’m so glad I found this place!

I’ve been a customer since the run project started. I didn’t know about buying bigger shoes or even the difference between stability, neutral, or zero drop. I had been running, but in the wrong shoes! Run on helped me learn how to buy shoes and track my running. They have taught me so much. Amongst my most recent visits, they special ordered a newly released Saucony in fluorescent yellow at no charge! I had been waiting for the release of this shoe forever. Today, I went in and wanted a specific pair of running shorts. Richard stripped the mannequin for me so that I could get the last pair. I can go on about how they go above and beyond to provide excellent customer service, however I will leave it up to you to test their service. You won’t be disappointed.

When I first got back into running last year I went to Luke’s Locker and had a good experience getting fitted, but after six months in the shoes I was having issues when I ran. Instead of getting fitted again I just bought shoes based on someone’s suggestion and those didn’t work much better.
That’s when a friend suggested getting fitted by Run On! and as soon as my 2^nd set of shoes started to wear out, I headed straight over there. The difference in fitting is likely based on the person doing it, but I was lucky to get a great person at Run On! this time who agreed with my self-​diagnosis that I pronated inwards and she was able to get me into a set of shoes that helped stabilize me.
I’m really happy with them and will DEFINITELY recommend these guys to everyone I know that works out!

Just a fabulous store for runners. They found a great pair for me (a new runner), and helped me with my running form. I also got some one on one coaching in preparation for my first half marathon. I couldn’t be more pleased.

I am an non us citizen and I wanted to buy my parents a pair or workout shoes because of their age. The experience was amazing.
I am writing my very first review on Unilocal becoz of «Donna «- run on staff, has been an absolute best. She listened and identified the problem and suggested solutions and let us choose what we want and provided discounts coupons. This is an ideal situation as a customer.
Definitely recommended. Ask for Donna.

so far my favorite run store… i love how they give you 20 $ credit after you spend 200 $ they opening new store in frisco in November…

Great staff and good selection of shoes and accessories. Focus on getting the right fit and not selling the most expensive shoes. Staff takes the time to ask questions and to get it right the first time. The only store I will go to for running shoes.

Very informative! My mother’s doctor recommended she go here after she had surgery on her knee, so today my brother and I went and got measured and fitted properly. It was kind of like going to the optometrist at one point «number 1 or number 2?»
The sales specialist was really helpful. He shared his knowledge with out just trying to bombard you with numbers and studies to make you feel stupid, just let you know that there’s reasoning behind what he’s saying. He was able to watch me walk in a straight line and see the rolling tendency of my ankle and recommend 4 different options to counterbalance that and work with my very high arch.
I feel bad about the two single star reviews people listed on here, definitely was not my experience and the other customers there looked pretty satisfied as well. I feel great about my purchase — I used to just, walk into a sports store like Dick’s or Academy and pick out what style I liked, but now I have a shoe that actually works with my body.

Good enough. I wasn’t fitted for shoes… just went in for gear. I’d go back, but I like Luke’s Locker better.

Run On! is a shoe and clothing store specifically for runners. They provide free consultations to evaluate the way you walk and run, and they will recommend certain shoes to fit your needs.
For my evaluation, the sales associate asked me to walk and run in front of her. She said that based on my walk, I’m more of a neutral type, but after seeing me run, I needed something with mild stability. I measured wide on one foot and borderline wide on the other, although I have never tried wide width shoes before. She suggested that I should, but unfortunately, the shoes she recommended for me did not come in wide. I tried on several other pairs, and the Brooks felt the best.
The only problem with the shoes was the color! Call me picky, but I didn’t like the orange. The only other available color was purple, which I wasn’t too fond of either. The associate took my hesitations seriously, and she brought out several other shoes for me to try. Although I preferred the more neutral colors, nothing felt better than the Brooks, so I put my superficial tendencies aside and stuck with the Brooks!
My boyfriend brought in his old shoes, and after seeing him walk, the associate explained why it was the wrong type of shoe for him. When he tried on the recommended shoes for him, it was interesting to see the difference in his gait and posture with and without the shoes. She told him he could run outside on the pavement to get a better feel of them, so he did! He compared several different ones and finally settled on a pair of New Balance.
Each pair of shoes cost $ 100! A little pricey, but we felt it was worth investing in some good shoes. They don’t openly display prices because the main focus is finding the right shoe for you. They had some shoes on clearance, but those are final sale only. Once you purchase your shoes, they input your information into the system, so they have the exact size and style of shoe you purchased on their records.
Overall, we liked our evaluations with the personalized service, and we’re happy with our shoe purchases. On the downside, it seems like they have a somewhat limited selection, although it may be because they have already picked out the best. And again, it’s pricey. I decided to splurge and get some socks at $ 10/​pair … which better be the best socks of my life! They also offer running classes and support many races in the Dallas area. Cool place for runners of all types!

Although I was using (what I thought at the time) were good branded shoes from a sports discount store my knees had got to the point where I thought my running days were over.
I stopped into Run On on a whim, just to see if there was any chance for me. They spent close to an hour watching me run, walk, jog & stand and apparently I have a very common pronation. They sold me a pair of shoes to correct this and literally within 24 hours all running pain was gone and my knees have never given me a single problem since.
Super service, check out their discount rack for super prices too!

Very bad experience!
I Ran Out of Run On, my friend had warned me about the Richardson store service/​friendliness. I was never greeted, never asked if I needed help. The guy was standing around with an employee off the clock chatting while I stood there.
I will NEVER shop at that store again. I will shop at the Mockingbird location. New Balance became the recipient of my $$$$ Saturday. Since then several other people at our gym & where I work said they had similar experiences.
Whomever is in charge needs to review your customer service and care policies.
Your reputation as being unfriendly and RUDE is spreading…

Run On! Richardson was my first tantalizing foray into the world of running. My first time in the store was back in March 2006. I remember the incident clearly like it was yesterday — I got a recommendation from my GF at the time to visit a specialty running store and get fitted for running shoes.
I walked in, nervous, and was greeted by George, a British chap with an unmistakable accent. He had me take off my shoes and socks, roll up my pant sleeves, and took foot measurements. Also had me walk around barefooted, ie, a gait and pronation analysis. Ended up fitting me into some Brooks Adrenaline GTS 6’s, which ran about $ 130. Also got the Brooks clothes — shorts, shirt, and some socks. George was extremely helpful, recommended many different pairs of shoes, and gave me some beginners running tips.
The thought of a matching running outfit made me feel like a real runner… I felt… like a badass. Later that day I went out for what can only be described as a painful 1 mile… and shelved my running shoes for about 3 months. Why run when I can sit on my butt and play XBox? I know what I’d rather do!
Went back into Run On early in the summer to get some supplies and ran into George again, who saw the newbie mistake of trying to run too far and getting frustrated with it. Gave me some great beginning advice to ease me into it. I started running again during the summer/​fall, and then started running religiously 6 days a week all the next year. Entered into my first two 5K’s late that year and got hooked. Long story short, I’ve since completed more 5K’s than I can remember, multiple 10/15K’s, about 10 half marathons, and 5 full marathons. (A lot of which were sponsored by Run On!)
I owe my lifestyle change and passion for running for the first and second time that I went in and talked with George, who, is a regular fixture and staple of the Run On! company. He can be seen at every race Run On puts on coaching others or running himself. A lot of fun to talk to and just listen to his multitude of running stories.
I’ve gone into the store countless times for various packet pickups and just to shoot the breeze and pickup supplies — the employees there are outstanding and have a definitive passion for running. They love seeing everyone from a newbie just starting out to elite level racers… their goal is to help people run, period. It’s not about getting someone into the most expensive shoe just to make a sale, or the shoe that the person wants to buy. Sometimes common sense has to take over and they’ll recommend the right shoe for you, versus that fancy racing flat you saw someone wear at the lake. They do a great job of trying to fit the right shoe to the right person.
I’ve also had the opportunity to participate in many of the social events Run On! puts on with their marketing agency — DFWruns. They’re a fantastic way to socialize, network, and make new friends. I owe a big thank you to Run On! Richardson for making a positive impact and change to my life that I will forever remember.

Great experience at this Run On! location. The sales guy watched me do a little jogging in my bare feet, and had me try on some shoes for my pronation. He gave me a nice rundown of all the shoes that would work well for my feet and running style, and I never felt like he was trying to upsell me to a more expensive shoe just for the sake of making a bigger sale. The sales staff will ask you a lot of questions and make you do some things, but it’s all in the name of finding you the right pair of shoes.
My only gripe is their lack of selection of shoes with wide or extra-​wide widths. I did eventually end up buying a pair of shoes here, but returned them later when I found another pair at the New Balance store more to my liking. Return process was a cinch and no questions asked.
You’ll find plenty of good advice with great customer service here. Unfortunately for me, EEEE width for over-​pronators is not their specialty.