Lowe’s

Noticed my refrig was dead Sat am (30 yrs old so it was time) — after packing all I could in ice chests, cleaning and trashing what I couldn’t save or cook, I got to Lowes well after 4:00pm. Found what I wanted in the store, my salesman got me included on the Sunday delivery! (supposed to be requested before 4:00 for next day delivery)
The delivery men called a couple of times to let me know their ETA. Then they accomplished a MONUMENTAL task of getting it in my home and set up. (older home, small entry ways, full garage and front door entry space blocked by furniture and desks) I felt so bad, but they had nothing but good will and accomplishment on their agenda. I cannot thank these hard workers enough, what good men, TKS again — - — - — - about time for a new stove and dishwasher too. I’ll make sure they fit thru my doors and openings first. Diane B-​Garland

I left a negative review a few weeks back b/​c I waited for almost 30 min to get glass cut. So to be fair I am writing this review to say when I went back this time for the same service I waited almost no time and then a seasoned worker, Mike, came and helped me right away. He was great! The first time I was there in the afternoon, this time the evening.

I am a huge Lowe’s fan… Especially this location! We had to redo the inside of a house and I must have made 20 trips to this Lowe’s to get paint, bathroom appliances, and tons of other stuff. They were always very nice and extremely helpful! I give it 4 stars because it can be difficult to track someone down in the paint section. Other than that this is by far the best Lowe’s I have been to!

This store changes management and staff frequently so there is no consistency to customer service. Hard to find knowledgeable people. If you need assistance or tips on a project, Home Depot or a different Lowes will save frustration and time. If you know what you need and how to do it this is the place to go since it is seldom crowded even on big sale weekends. In the past I gave five stars. This is now two. It would have been one star for service but gave an extra star for not being crowded.

A good place to get hardware. The staff is overall really friendly. They do sometimes take Harbor Freight 20% off coupon. Just need to ask nicely.

I would not recommend any straight men to go into this store unless you want to be hit on by an openly gay store employee… this is what happened to me. I went to this Lowes and was looking for a tape measure when an older openly gay store employee named Danny asked me if I needed any help. He was maybe ten feet away from me when he asked me this and I told him I didn’t need any help.
He stood there for a few seconds staring at me and then approached me in a very slow mannner, got right up next to me and said in a low, trying to sound seductive voice, «you’re in the tape measure department, they come in different inches your know». He then walked behind be and rubbed my back with his hand as he did this. Of course I knew he was referring to a certain part of the male anatomy.
I am a very straight male and of course was offended by a gay store employee making sexual advances towards me and felt like belting him but knew I would be arrested for this. I turned around and told him off and he just started laughing as if he had gotten his little gay pleasure for the day. I went and found an assistant manager named Stephanie and told her what had happened.
I didn’t know the man’s name at this point and I led Stephanie to where the man was standing and pointed him out at which time he said to me in a very taunting manner, «you just don’t have a sense of humor». Stephanie did not say anything and I left the store and later called the general manager and told her what had happened. She did not sound like she really cared about hearing my complaint so I finally found the number to the corporate office and called them.
I spoke to someone in customer service and they said they would make a report and someone would get back with me within a day. About a week later someone finally called an left a message; I returned their call and left a message and then never heard from anyone. I kept calling back and finally was able to speak with a manger. He looked into my previous complaint and said my complaint should have been forwarded to their HR department but it never was.
He forwarded my complaint to the HR department and someone from HR called me and told me they were investigating the matter. It took many phone calls and persitance to finally reach the HR department and think the other employees I had spoken to were trying to keep me from reaching the HR department so as not to have a bad report written on this particular Lowe’s.
I thought they would have terminated Danny but later I found out they did not and as far as I know, he is still working there… probably making still making sexual advances on male customers as Lowe’s management apparently does not mind him doing this.

Will never buy anything at this store again. Had 2 wait over a half hour 4 the only person in that dept to help me. Finally choose my washing machine & then had 2 wait while the cashier figured out how 2 enter the info in the computer The delivery people were supposed 2 call & give me a delivery time. They never called. I called 3 different times 2 get an idea when they would b here. Each time I was told something different & again they didn’t show up finally after my last call I told them if they didn’t arrive this time that they told me (which of course they didn’t) they could just keep it Finally we agreed on a time & they actually showed up. The one driver was very nice but the other driver Bob was rude, made no apologies 4 his prior the day before. & proceeded. 2 go sit on the truck while the other driver did all the work

Gotta love home improvement. Went here specifically to look at Washers/​Dryers since the new rental didn’t come with. We took in an ad from Home Depot for the same products they had and since Home Depot was cheaper, they beat their deal by 10%. SUPER NICE!
Their staff was friendly and helpful. They answered all of our random questions over various home improvement projects and we were on our way.
Even their delivery guys are helpful and kind.

I can’t comment for this specific staff as a whole here as I live near the one in Murphy and visited this one cause I was in the area, but I love Lowe’s and the staff has always been great no matter how much or how little I was spending at the time.
I had a few returns and the customer service rep took care of it quickly and efficiently and I was out of there in minutes.

For the longest time, I was in a relationship with the other home improvement store. Why? I’m not exactly sure. Probably because it was closer than Lowe’s, then a couple years ago, they bull dozed Richardson Square Mall and built a Lowe’s and some other miscellany in its place and slowly, probably because I’m lazy, for one, and because American Express Rewards issues Lowe’s gift cards, secondly, I’ve started going to this Lowe’s more.
Yesterday, I was out to get a new GFCI (ground fault circuit interrupter) outlet for the front porch. I guess it lasted 5 years and I’m not sure it was meant to be installed outdoors. If you’ve read some of my other reviews, I digress a lot. Anyhow, I started looking at the outlets and Bob came up and chatted me up. Bob works for Lowe’s. He also told me that he’d only been working there for 5 days. Alright! Lay it on me, Bob. I am a blank sheet waiting for your wisdom. Well, needless to say (but I’m going to say it anyway) Bob wasn’t particularly helpful this time, though he said if I came back and ran into him and he had answers to any of my questions, he would chase me down and tell me he has answers.
For the most part, I haven’t had any problems with Lowe’s. It’s what you expect from a big box store. It’s always clean in there, things are neatly organized as they should. Sometimes it’s hard to find someone who knows anything.
Be careful of the guys that don’t work there that give you advice. One guy was buying an Insinkerator Badger 5 garbage disposal and the guy behind him said, «You’ll need to buy a cord for that. It’s what I learned from D-​I-​Y… Then $ 125 later, I had to get a guy to come fix it for me.» Yes, those are the ones I’m telling you to beware of. If you’re looking for a garbage disposal, yes, you will need a cord, unless your old one died, then you can take the cord off that one. You’ll most likely need some plumbers putty and if you want an easier time, a hacksaw, to trim the drain.
Just be careful who you take advice from. Some guys know what they’re talking about, some don’t. I’m not just talking about the employees. =o)

Found everything we needed with the help of a few helpful employees

Doing more home improvement projects around the house and all I have to say is the flooring manager Renata is the best. She helped me pick out the perfect tile needed for my home. She gave me tips on mud and grout. She ordered all of the tile and supplies needed. She even made sure they were ready for my contractor to pick them up on a selected day.
I ordered around 1400 SF of tile and some of the boxes of tile had issues. My contractor and I went back to see Renata and 2 hours later she had a solution and had new tile to replace the defective tile. When you have large projects you may have some supply issues but what makes the difference is how the issues are taken care of at the store. In my book Lowes did everything to make the problem right and that is why when
I redo the bathrooms I will be going back to Lowes.
If anyone needs flooring Renata is the first person you should talk to. She is full of knowledge and will work hard to make your project a success.

My family recently found itself in need of a new washer and dryer. Our washer had broken, and we decided to replace it rather than invest in a repair. The people selling appliances at all the Lowes stores that I went to were very knowledgeable and helpful, but none of them had the exact appliance I had decided to purchase, since it was a new model that was not available yet. Since we can’t live without a washer for very long, I decided to purchase a slightly smaller washer and dryer set. The salesmen was able to rush it to me from the distribution center and have it delivered in 4 days. The delivery went well. Our old broken washer and dryer was removed, and the new washer was installed. During delivery, I changed my mind and exchanged the electric dryer I had initially ordered, for a gas model. No problem doing that with Lowe’s. They took care of it and had the gas dryer out a few days later. No extra charge for delivery, install or removal of my old appliances. The salesman was helpful and available on the phone to answer questions throughout the entire process. I was irked that the installers could not hook up the gas dryer for me due to the liability, so I taught myself how to do it. It turned out it is not very difficult, but moving those heavy appliances around by myself is. Everything is hooked up but I would never purchase the 8′ rigid dryer exhaust duct from Lowe’s again as it is too long for my installation and bends too much. I’m going to install a new shorter duct soon. For a big box store, Lowe’s did a good job informing me of all of my options when it came to getting me what I wanted. They also delivered good service after the sale. The price was competitive, but the service made me a fan.