Sears

0 stars!!! I hate this store. It is overpriced and the customer service is non existent. Yes there are tons of employees standing around talking but not one will offer to help you. If you think I’m exaggerating walk in and look around for 20 minutes and not one person will even notice you. Every time I come here it just pisses me off more and I vow to never come back. I think I’ve finally learned my lesson as I would rather pay twice as much than deal with this crap hole.

I see why Sears are not doing well. It has been awhile since I went to Sears. Checked some craftsman tools I want to purchase. However when I got there. It was so disappointing. Didn’t find what I saw online even though it said it was at there location from there website. I left and brought it through there website and end up with free shipping. They need to put the store out of there misery and just keep the online only. The stores are killing there business

This Sears should still be a zero. I had to drive all the way back to Richardson to return an item that should have been received as returned in the first place. Gary ended up doing the return, stating that he heard about the issue, but didn’t apologize for making me drive to another store to find out I was already at the correct store for the return. Sears customer service emails and Sears Facebook didn’t do anything. I ABSOLUTELY HATE SEARS!

Got what I needed. The old guys in the tool department are no use on anything to do with torque wrenches I can tell you that one. Luckily I know my tools better then they did so I purchased my 10 – 75 ft-​lb craftsmen torque wrench, and left knowing that I’ll go to the Plano Sears store next time.

My review ended up in Sears Auto Center.
Be warned: they will only give you a 50% refund without a receipt. A 50% restocking fee is ridiculous. They have the transaction in the database and can look it up.
This company is really desperate to resort to turning «returns» into a profit center (instead of customer service).
Today CNN Money reports that Sears is «more irrelevant by the day.» So true.

I had came to this store to use a coupon before it expired. Upon entering I noticed a 3 pack of girls socks in the middle of the walking isle, so I take them to the girls section and put them on the shelf where they belong. I continue to shop around the whole store to find something to buy and couldn’t find anything I wanted. As I leave the store the «loss prevention» employee stops me accuses me of stealing the socks. He asks me to empty my pockets, slightly raise my tank top and turn around so he can see if I stuffed these socks in my clothing. I see a cop and ask him to flag him down and he informs me that the store had called them and he’s heading our way. Soon I’m surrounded by at least 4 Sears employees and 1 officer. I’m completely mortified when I get escorted through the store to show them where I put the socks.

Boooooooooo. Bought a lawnmower and some other yard items at this location. The sales team working was great actually and had the story ended there this would be a much different review. Mower breaks and I trot my happy warranty-​carrying self to the maintenance location for drop off. 10 days? It’s all covered? Sweet!
30 days later (and multiple 17 minute wait times trying to call them) I get a call that my «new» (I bought it refurbished) mower isn’t covered at all because according to the technician (who goes by a code name in their system and can’t be identified) the mower wasn’t maintained. Bringing up the fact that I used it three times and had it two months and there couldn’t really be any need for maintenance got me a canned call center reply and totally pissed off. Can I call someone else? Nope. Speak to someone at the repair center? Nope. Talk to the technician? Not a chance. So either pay $ 300 to fix a $ 200 mower that I didn’t break or bend over and say thank you Sears. Ugh. Anyone wanna buy a refurbished unmaintained mower? Comes with a warranty.

Here on a Thursday, waited for 5 minutes at the check out counter waiting to return a tool. 6 people that looked like employees walked around nearby. Finally decided to call the store phone number and directed it to the tools department. Phone rang for 3 minutes, no answer. With three of what looked like employees carrying on what they were doing. So slow.
Finally one of those six employees appeared out of the warehouse area and said, «Are you being helped?» and at the same time, the phone hung up on me.
*sigh*

This must be one of the first Sears stores ever, very dated and stale feeling. Their prices are higher than competitors and the store feels like it’s already closing — $ 100 says it doesn’t make it through the year.
I did find some good plastic storage bins for $ 6 each on Black Friday though, that’s worth a star.

What a let-​down of a store from a company that prides themselves on tradition and quality service… I noticed a great sale on home items [specifically bedding] and decided to make my way during my lunch break. I browsed the section very quickly, found a very nice king-​size complete bed set [they had two king-​sized in the clearance section along with two full/​queen sets marked with the pink clearance tag for $ 65.00], grabbed a couple of down pillows and went to the price check stand. The machine read «UPC NOT IN SYSTEM, PLEASE SEE SALES ASSOCIATE.» Not a problem — the register is right behind me. So I go see Esmeralda at the register… talk about someone just there for the paycheck. The barcode does not scan for her either, but there is a «store-​created» label right next to it. She scans it, and of course it reads $ 139.99. Cool… so what’s the clearance price? She stares at me and says, «It scanned $ 139.99…» OK… so what was the regular price? Because 1) their clearance prices don’t end in $.99 and 2) I refuse to believe that the king-​sized set is twice as much as the full/​queen. She types in the barcode again, and it doesn’t work, so she calls for an associate from that department. Five minutes later, she snags an older lady walking by [no name tag] and says that «This thing is doing the same thing as that other one… remember?» The lady looks at the item and says, «That’s the price» very snotty. So I asked where I could see the regular price, because I just don’t think this is right. She said I couldn’t see the regular price, and if I wanted it I was going to pay $ 139.99. If I didn’t like that, then Esmeralda could call a manager. Then she walked off. Uhh… why did you even stop if you obviously don’t care to make an effort?
Anyway, Esmeralda calls a «Code 2» to her register. Ten more minutes go by… no one is coming. Esmeralda is pacing and staring at me like she just wishes I would go away. Notice that all of this time has elapsed and NO ONE has approached the register to buy anything — they were seriously dead. I ask Esmeralda if she would please page again just in case. She tells me to go to another register because she already paged once. Really?!
So I grab my king pillows and king BIAB and trudge to the next register. The guy was super nice, and he did get someone over there fairly quickly. Problem was… she cared just only a HAIR more than Esmeralda. She calls another lady over who is almost as rude as the first lady that did her walk-​by attitude act. She says the same thing, that I can’t see the regular price and if I want it I’m paying $ 139.99 because that’s just what the store said I had to pay. Then they call ANOTHER younger lady over. All three of them poke some buttons, then after they saw that I wasn’t going away, the 2^nd lady wrote something down and said, «I think I’ll go look this up somewhere else.» They all left, and finally another 15 minutes later a man exuding some sort of manager aura comes up and starts pushing buttons. He never introduces himself as a manager… so I’m just assuming. Either way, I’ve already spent 45 minutes collaboratively on this nonsense. He pokes some numbers, pulls up the computer and shows me the prices. «REGULAR PRICE: $ 139.99» OK… so again I ask WHAT IS THE CLEARANCE PRICE? His response, «Oh, that is also the clearance price. We just label it as clearance to move, but there is no markdown.»
So…it’s clearance because your store *says* it’s on clearance just to move it out… but it’s not *really* clearance because the clearance price is the same as the regular price?
«Yes.»
Left my two $ 80.00 pillows at the register with their clearanced-​non-​clearance BIAB and walked the f*** out.

Definitely a company I will never do business with again. The store was friendly and as helpful as they could be within the corporate structure that prevents them from doing a stellar job. They use a service called One Source for product issues that makes it virtually impossible for the store to be able to assist if your major purchase is a lemon. We purchased their HE2 front loading washer and dryer from the store and brought the dryer back that night because it coded and didn’t work. Within 2 months we were having our new washer serviced because it sounded like a helicopter taking off in our laundry room. I had a houseful at the time, teenagers no less, and needed to do laundry frequently, so waiting those 3 weeks for the entire guts of the machine to be replaced was difficult. One Source did offer and pay for a rental from Rent-​A-​Center for a week while we waited. That amounted to $ 30.00. BTW, it took 3 different washers delivered before one wouldn’t leak on my floor, that ought to tell you something about that product right there.
I am glad I never spent another $ 200 or so for the washer and dryer extended warranty. A brand new product should work at least the first few months without minimizing a sale price with the additional warranty, wouldn’t you say?
Long story shorter and 6 more visits within months from confused servicemen, one said right to me,“I don’t know why anyone would believe you can clean clothes with less water.” The very last time, last Christmas of 2008, it started banging and leaking again. One Source had erased our case after the first service even though the problem had never been resolved. The last guy seemed to fix it. He tried to charge me over $ 300, too. I told him to forget it and he actually did the work feeling guilty for my inconvenience by the company. It was quiet for the first time EVER. For two weeks. Then the worst God-​awful sound came out and it currently sits in my garage.
Everything is documented, I’ve even had a response from the CEO’s assistant. But they wanted to come out ONE MORE TIME before they would concede that the product was faulty and I just didn’t care anymore. Lost my business forever. And just recently figured out I could warn you all about them. Since then, the dryer has quit as well. What a bunch of expensive crap they sell. As if a warranty would have made the product better? Why would I just go through life replacing crap with more crap?
Never resolved. Can’t get rid of the charges, so because I won’t put another on credit right now, I rent happily and inexpensively from Aaron’s on Beltline knowing I don’t have to have those confused men in my house telling me for another few hundred dollars they’ll fix my broken garbage. What a load.