Hilton Garden Inn Dallas Richardson

Traveling on a business trip, and the hotel and room are fine; exactly what I expected for a Hilton. Checked in rather late and was starving and headed down to the onsite restaurant. I have to say Paulina truly made my evening. She went above and beyond for me. I have a cold and asked for a tissue, she went and got me an entire box. When I was signing my check she asked if I wanted tea or hot water to bring to my room. She even asked if I needed any cold medicine. She was so great! The restaurant food was also surprisingly good, and had some healthier options which are usually hard to come by at hotel restaurants.

This is another fairly generic hotel catering mostly to business travelers, but for what it is it’s pretty good. Check in was extremely easy and took a total of about fifteen seconds, which I really appreciated after a flight across the Atlantic followed by a connection to Dallas. My room was unremarkable, but clean and comfortable. Some of the furniture looked a little bit worn, but it wasn’t a big deal.
One thing that pleasantly surprised me was the breakfast here. For $ 3.95 they have a decent buffet with good coffee, fruit, oatmeal and some ok muffins. For a bit more you can also order eggs or waffles. Most of the hotels I’ve stayed at for work have a breakfast of inedible packaged crap and coffee that tastes like water from a drainage ditch, so this was a huge improvement.
The staff members that work here were all professional and friendly. My boss got a good recommendation for where to go from dinner from one of the employees. The wireless internet speed/​reliability was only so-​so, that’s one small thing they could work on fixing.

Our family really enjoyed our stay here. The front desk staff were especially friendly. Our run was not perfectly clean, but very clean and cozy. I like the small touches, like elevators that park on the 1^st floor. Very modern look. Loved the food pantry downstairs. Super convenient. The bar looked very cool. Maybe next time I’ll be able to visit.

Being a Hilton Diamond member, I am a huge Hilton fan. Stay at Hampton Inn’s, and Garden Inns most often all over the country. I travel to Dallas a lot, and have stayed here over 20 times. The last several stays have become progressively worse, with the most recent stay eliminating a return. Checked in to my 4^th floor room to a welcoming stench of urine. I am pretty flexible, and rarely complain, so I flushed the toilet, shut the bathroom door and hoped it would go away. Hung out for about 10 minutes, and I just couldn’t take it. Called down to the front desk and they were gracious and said that another room on the same floor was available. Packed up, went down to the front desk where the attendant told me it may be because my room was adjacent to a ‘smoking’ room. 1). I didn’t know the hotel wasn’t smoke-​free, which most have gone to. 2) having two dogs, I’m very aware of the difference between smoke and urine. They tend to smell differently.
Nevertheless I went to the new room, 2 doubles, and it was just like 99.9% of all Hilton rooms — clean and urine smell-​free!
Ahhh, but the story doesn’t end here… Bed 1 — I left to grab a bite, came back and crawled into bed. Only to sink 6 – 12 inches into a crater in the mattress. It was almost like one of those sinkholes you see that engulf cars and houses. Tried to shift, but no luck. … Great there’s two beds for a reason — right? Try Bed 2. Another crater hole in the mattress. I ended up sleeping on the far end of one of the beds which was the only remaining area of stability for the mattress. My guess is that 1000s of customers have worn down this mattresses to the point of no return. Just like me…‘no return’.

Very nice aesthetically pleasing hotel, nice staff, nice pool, HOWEVER, I don’t recommend staying here if your goal is to sleep. Laying in bed at night you can hear every conversation, TV, footstep, running water in every surrounding room! Overpriced considering the poor build quality.

Never staying here again! Apparently they discriminate against minorities in this place and corporate Hilton lets each employee personally decide which guests they will serve or not.
Sad this day in age it is allowed to happen, but it’s also great I can choose to spend my time and money elsewhere!

Nice clean hotel. Good rooms and svc
We got a nice room that had lots of space and was cleaned nicely and fairly well appointed. Lots of room…
Breakfast was a nice buffet with ordered omelets. Indoor pool made this an attractive spot for the younger crowd… meaning little kids, which comes with some crowding and noise but to the hotel’s credit not overpowering.
Location is also convenient to the airport and the main routes north of Dallas.

Excellent place to stay. The rooms are clean, beds firm, and the staff was very accommodating. They had a great fitness room and the breakfast included with the room was very good. There is a Central Market within 5 min., another plus.

I’m a huge fan of the Hilton brand. My room was very clean and very roomy. The staff was excellent. Loved all the TV channel options. The bathroom was awesome with tons of counter space and a very large shower.
My only issue was how firm the mattress was. It was quite different from most Hilton beds I’ve slept in.

If you been to one Hilton Garden Inn you been to them all. They are all similar and all of them are always clean, updated, and modern. The rooms are also very nice and spacious. The bed was a bit to hard for me but other than that everything with the room was great.
As for the breakfast thats another topic. The breakfast was just horrible not to mention a bit pricey. They offer a half buffet half menu so anything hot has to be ordered through a waitress and anything cold such as fruit and yogurt you can get at the buffet. I ordered a omelet with hash browns and what was brought to me was a raw omelet that had the egg batter juices all over my plate. After trying to get my waitresses attention for 20 minutes I finally gave up and just paid the 12 bucks for my raw meal. If you are staying here be sure to grab breakfast somewhere else.

Above average HGI property right on the GWB Turnpike. I stayed here for a few nights since it was well located for the appointments I had.
Good:
*Room was clean, large and appeared to be freshly painted
*Free wifi — it worked for the most part
*For a smaller hotel, they have a good workout room. Lots of free weights which is rare.
*Silent air conditioning. This is one of my major pet peeves at hotels, so a system that doesn’t wake me up always earns extra credit.
*Convenient to expressway
*Nice common areas with interesting local art
Not Great:
*Located on the GWB, so there is a good amount of road noise. Ask for a back facing room if you’re sensitive to that. I had a front facing room and didn’t find it troublesome.
*Richardson is not a happening place — there isn’t much in the area, and nothing in the immediate vicinity for dinner. You really need a car when staying here.
I can’t claim that I’d be rushing back to Richardson, but if I was in the area I would have no problem staying here again.

Great hotel, but front desk made me wait to check in and I was the only one in line, other then that people are very nice.

LOVED IT! OMG! We had to get a hotel for the weekend unexpectedly and came across this one online and am sooooo glad we did. It turned into a mini-​vacation in our hometown area.
The indoor pool is spa-​like. So enjoyable. It could probably stand to be a little bigger, but we had it all to ourselves (me, husband, grandson) for about 45 minutes our first night there which was great.
The room we stayed in was unbelievable. We are smokers and the smoking room they gave us (which was a big deal in itself as most places shun us smokers like lepers these days) was actually a suite (as I came to find out later when discovering not all of the rooms were quite like this).
It had TWO big flat screen HD TVs! The 1^st TV was in the living room when you walk in which came with a nice couch that had a pull-​out bed. Then there was a little hall with a fridge (with a little freezer) and microwave and awesome bathroom and then the bedroom area with a huge king size bed with the 2^nd TV. All the channels I could want with ON DEMAND for GOD’s SAKE! HBO, TOO!
The view from the window was decent, I thought. The parking lot, sure, but we were on the back side so beyond the parking lot was this mossy swampy looking pond, but in a nice-​way, really. Green and plush. Peaceful. I couldn’t hear the Tollway at all. I didn’t hear anything except a few knocks from neighbors accidentally banging into something, I guess. I hate unwanted noise and I was totally happy in that area.
And the food — oh, the food. We splurged and had room service every darn night! I think my favorite was my dinner on the last night — cheese tortellini over roasted vegetables. Dynamite! I will be going back just to eat at their restaurant — American Grill I believe they call it — long before I plan to need another local hotel stay.
In summary, we were in heaven. And we only paid $ 89 a night for this place. WOW. And they threw in free breakfast for 5 people in the end, too! That’s a $ 50 savings! Oh — and the omelettes I ordered each morning was, I swear, the best omelettes I have ever had in my life! I had to close my eyes on a few bites to savor them justly!
My ONLY complaints would be that the room was a little warm for my taste (we had the A/​C down to the max and I was still warm, but I am also really hot-​natured) and the halls were too warm for anyone’s taste. BUT, it was actually the hottest weekend so far this summer, too. 106 or something!
I would totally recommend to anyone looking for a very relaxing, high-​quality hotel for a relatively very decent price, BOOK A ROOM! :)

Great place for Breakfast and WiFi! We come to play Words With Friends and have coffee and Eggs Benedict. After breakfast we lounge around the lobby to finish our game and coffee. Don’t know about the hotel, but we enjoy the breakfast.

CLEAN, friendly staff, WiFi was OK not great but hey it was free. I was here on business and certainly wouldn’t have picked to be this far from civilization.

The Good
The hotel is always spotlessly clean with consistent friendly and professional service. Our room is comfortable, with the amenities you expect from a Hilton. The wireless internet is free although performance is just ok, not great.
They serve a full breakfast for 10 bucks, including a hot entrée, greek yogurt, fruit, juice, coffee. etc. They can make espresso, cappuccino, and latte. The servers are friendly and the cook doesn’t mind special orders.
The Bad
The location is Richardson, Tx. While you can drive to interesting places within 10 or 40 miles, there is literally nothing here other than suburbs and businesses.
The Ugly
It is on George Bush highway. Enough said…

Very impressed with this place. Hilton has its signature on this hotel and I really appreciate the little things: Neutragena bath items, Greek yogurt with fruit; very helpful staff.
They have a nice Breakfast buffet that includes a cooked to order hot breakfast item like eggs/​omlettes. Service can be slow in the AM when there are many seated, but the quality is good.
Kudos to Valerie: So I came it late and wanted to buy a carton of milk to have with their fresh cookies and none were available in their small market pantry. So Valerie roots around looking and cannot find the milk that they stock each morning on the buffet. So she went out of her way to find a large glass with a cover and filled it ice cold milk. Talk about going beyond! What a terrific person. And they’ve got a Business color printer that was a bit tricky, so she also helped me print out a boarding pass.
They have excellent soft adjustable beds in each room, LG HD flatscreens with Herman Miller desk chair. So this is really great hotel for business travelers.

I have no complaints about this Hilton. The walls seemed fairly thick and we heard almost nothing during out stay. The beds were fluffy, they had free wi-​fi, and there were a ton of channels on TV.
The café has a limited selection but you can find stuff on there for breakfast and appetizers if you sit at the bar (which we did). The bartender was super-​nice and talked our ears off the entire time we spent up there.
If I ever have to go back down to Richardson, this is the place to go.

I was going to give this place 5 stars … but here’s why I didn’t
we just had our wedding there last weekend, and everything was peachy until the bill part.
we first started talking to the event coordinator A (let’s not name names) in Jan 2010 and got a menu/​pricing done for space rental, 2 rounds of champagne for all, snacks, food, setup/​break down, service charge, and 2 nights stay at the hotel in a set package… and we determined to have full stocked cash bar from the start.
in July Coordinator B stepped in and informed us Coordinator A is no longer with them, which we have no issue with b/​c we’ve signed a contract already and was happy with the pricing (knowing we’ll have to pay some extra for rehearsal at the very end) we made sure again we wanted a full cash bar and notes were written down by coordinator B at the end of July.
comes event day… the servers was rude to some of my guest booting them out of the ball room when they were sneaking a peek it took longer b/​c they were setting an extra table that we didn’t want… (the 12^th table was left un-​decorated!!!) also they were rude to the DJ crew… and we never even got any champagne at all that day for toasting people.
the food didn’t taste like it did from the food tasting… the chicken was dry and had bones in them this made it difficult for kids and older people (no bone was in the chicken at tasting.)
the servers were given instructions before hand that the bride’s cake was only for décor and photo purposes only the real cake was square shape and ready for cutting in the back… they had no clue what was going on until my cake person came up again to tell them do not destroy the bridal cake display, go to the back to bring out the real cake… which they did (NOT CUT!!! nor served they only started serving when people crowded around the cake table)
on top of this mess… I found out no one was paying for the bar… b/​c they changed our full stocked cash bar to a beer/​wine open tab bar… and stick us with a $ 1,200 bill at the end.
their excuse was…
we were given a hosted bar price in Jan this must mean you wanted a hosted bar.
we were given a total bill at the night before (rehearsal) to make sure we didn’t wanted a hosted bar and review the total bill and confirm final guest number … we were supposed to sign it… which we didn’t even SIGN the ANY thing… the only thing presented to us was the seating chart that night and the coordinator B said she was interrupted by our wedding rehearsal and the revered … so her not doing her job completely and not getting our signature was supposed to be our fault and we have to pay… after all the blah blah blah they said we did had a great time and people did drank the drinks… they do want to work with us and let us pay only $ 600 we were extremely not happy but we end up paying just to be over with it…(this puts us over the budget)
I mean isn’t the coordinator supposed to input the data in when she said she will? … and not getting our sign off having a host bar is our fault? we’re supposed to stop people from drinking and not paying while we’re the GROOM and BRIDE on the day of the event??? this was bunch of BS in my opinion
so instead of the nice 15% tip that coordinator will get… she got nothing b/​c the hotel’s and her managers mistake and we will not recommand this hotel to anyone else for events.
the only thing good we can say is their original intention was good and the room was great! the view is ok… road noises were not bad… the elevator however takes forever and it’s annoyingly loud,
but the unwilling to admit their own staff’s mistakes and we being charged $ 600 after the fact was really really bad customer service…
we will not visit this place again until the management and staff has been removed, replaced or re-​trained about customer sastifaction /​service.

A+, 5 stars, Woohoo!
I stayed at this Hilton Garden Inn right off the turnpike for almost two weeks total (over 2 trips) while a family member was hospitalized close by. Thank you to the crew at the hotel who helped out by giving me a great rate for the extended stay.
Although I was not in the room much, it was such a nice place crash! The room had a super comfy fluffy bed. A great flat screen TV, free wi-​fi, a big desk and a roomy bathroom. The place, as a whole, was clean and well managed.
Everyday I walked past the beautiful indoor pool — which I never got to use! Darn. Convenient little lobby shop for various sundries and a little café for a quick breakfast or dinner. Plus a little bar if you wanted a drink.
Even though it was near the tollway you couldn’t really hear the traffic. The hotel is nice escape!