Reston Valet

They are very expensive and if they did a great job, then it would not be an issue — but they do a HORRIBLE job. I took a drape in to be cleaned that had red wine splashed on it — they never even treated it for stains and then folded it so I wouldn’t notice that they didn’t get it out, I threw it in the washing machine after treating it with stain remover and it came out perfect. I took it to them to be pressed and they charged me $ 15.00 (10.00 less than having it cleaned) — they did an ok job — not great — just ok. I took the other panel in to be pressed and they wanted to charge me $ 25.00 — the same as if I was having it cleaned and pressed!!! I will find another dry cleaner. Only choosing 1 Star because I can’t choose 0!

Nice enough, but shirt came back badly pressed with creases starched in. Also when I asked for collar supports to be put on the shirts after laundering I was told «we have too many shirts to bother about that «or something very similar.
The guy in there is polite and helpful.

Came here because our current dry cleaners is temporarily closed (machines under repair). EXPENSIVE. Order that costs $ 30 at old place was $ 48 here. I looked at old receipts, everything 50% more at Reston valet. They did a nice job, but won’t go back again unless it’s an emergency.

I’ve had no problems with my dry cleaning here and the staff is always very nice. Can get same day service if you drop it off before 9:00, otherwise it’ll be ready the next day. Probably not the cheapest in the area but seems reasonable for the quality of cleaning.

Brought in a beautiful white silk sweater, they returned it streaked with yellow and ink. They felt badly enough, but this never should have happened! What dry cleaner runs their things through with ink? They also lost an item of mine a few hers ago, which they denied (twin piece sweater set, only got 1 piece back). I gave up then and returned to give them another try. Big mistake!

If you’re looking for average service and to be lied to on occasion, this is the place for you. Have used them on & off for about 4 years, generally fine as a cleaner — my most recent experience has me going elsewhere for good. The tore a 4 inch hole in a long sleeve button down and then told me that was how I gave it to them. Unfortunately for them, I am one of those detail oriented people who checks each article I drop to ensure they don’t need a button fixed, or stain removed & there was no way I gave them a shirt with a gaping hole in the sleeve. I understand shirts get damaged in the process and would have accepted a «we made a mistake» explanation, but the lady lied to me, over and over about how they never sent the shirt out — the same shirt that had a neatly pressed collar (I throw all dry cleaning in a bag that sits crumpled in my closet until I start to run low & need to drop off), and tag on it that said «Reston». If it were never sent out, why tag it, and how did the collar get that fresh pressed look — apparently when they were figuring out how to lie about tearing the shirt, they forgot to wrinkle it up again and remove the Reston tag. I’ve had other issues over the past year, including being double charged, which they were again adamant that they were right about (until I brought in my credit card statement), that should have served as a sign to find a more reputable business, but decided to keep the «kick me» sign on my back for just a little longer…

I should have posted this review last year as this is when it happened but I just pulled out my gorgeous leather jacket from last fall and I decided I needed to post. Last year I found the PERFECT (quite expensive) leather jacket. However, it was the last one in my size and there was a two inch tear on the shoulder on the seam. This was a very easy fix as it was just an issue of sewing back the seam (it was not a hole), so the store gave me a discount and I bought the jacket with the intention of getting the tear fixed. I took it to Reston valet (because they did a decent job fixing some of my shoes earlier) and they said «no problem, easy fix». When I cam to pick up the item, lo and behold I come to find that not only it looked like a 7 year old sewed my jacket up by hand but on top of the awful stitching they used super glue. GLUE!!! ON high quality LEATHER!!! this is unheard of, especially in a supposedly professional shop. I then took my jacket to my normal tailor and they said, and I quote, «whoever did this to your leather jacket should be shot». My tailor said it couldn’t be salvaged because of the glue and I should never go there again… and I haven’t.

Got my wife’s shoes fixed here and they did a great job. She’s happy = i am happy (:
Friendly and professional service.

I’ve been going to Reston Valet since I moved to Reston in 2006. I’m pretty sure they are not the cheapest in the area with all the one-​price cleaners around, but they are super convenient for me in the North Point Shopping Center. I’ve always had good service — clothes turn out well, always on time, professional, friendly, and the one time a stain didn’t come out they offered to clean the item again for free. They take credit cards and also do shoe repair. I had a pair of sandals fixed and they are better than when new!