Citibank

Did you know that Citibank only give to its customers no more than 10 hundred dollar bills? Yes, I did not know that when I came in the other day and I want to change $ 1500 in twenties to $ 1500 in to hundreds and they would not do it because they have this policy. So, I closed my account and move to Bank of America where they give you unlimited exchange. The clerk was very rude and said to me that he would consider that money laundering ‘money laundering for $ 1500! What the f_​ck?” (Bank of America would never consider that money laundering) I would never again in my life will mention Citibank to anyone and would tell others not to use this bank unless they change this policy and it doesn’t look like it will be soon. No wonder, there were only one person in-​line when I was there where in Bank of America the line was long. That tell you people are happy with Bank of America even though they have to wait a litter longer.

The teller marium was very rude and not helpful at all. I had to wait 15 minutes to speak to a manager Frank to do a simple direct deposit into my husbands account. Thanks to Frank I got the deposit done, he was incredibly nice and helpful. I will make sure I never visit Mariums window ever again.

The business needs to update this location on Unilocal for new hours, it’s listing as 9a-​6p but the hours are from 10a to 5pm, I’m lucky I called the number to hear the recording that the location was closed before I drove there… Saturday hours are from 10a-​2p, FYI, that’s all locations I’ve searched in the SFV…

The ATMs at this location breakdown often. I told the manager and he said corporate won’t give them new ones. It’s crazy. Once, I was scared it took my check without giving me credit and we had to go inside to try and retrieve it.

This Citibank is slow and they’re not as client friendly as other CitiBanks.