The UPS Store

Just a shout out to the team at the UPS store by WalMart.
I had to go in to drop off a package to ship this morning (Saturday). As always, the team there is friendly and very helpful. Thank you!

I used the printing services of this store few times. They always give you a feel that you are the most important client in the world. You are greeted as soon as you open the door with a friendly smile. That makes a huge difference! They are quick to do whatever you need to be done. If there are any questions it is always resolved to your greatest satisfaction. It is a real pleasure to do business with those guys. Lots of thanks to store manager Andrew!!!
I highly recommend this place for any services they provide!!!
Elmira

I go here a few times a week to ship to NY. Always friendly and great to deal with.
They do a great job packing my larger items for me. There is another UPS store closer to my home but I prefer them.

They don’t take UPS account numbers for payment. If you have a UPS account, go elsewhere. As a franchisee, this is a choice they can make, but one that caused me to pay DOUBLE what I should have. :-(
I have been educated.

We have been customers for over 6 years. We find the service very friendly but there is much room for improvement.
The prices of the mailboxes have increased quite a bit over the past 6 years.
We have also had our mail misplaced many times and have found other people’s mail in our box as well.
Mail is sometimes already there but not in the boxes for hours (you never are quite sure when it will be placed in your box). We drive 30 miles to pick up our mail and no effort is made to find it in the stacks if we arrive before the mail is placed in the boxes… so we have to find something to do until they get around to it.
We believe they can do better…

Went in for a passport photo. I was not super happy with the picture quality, so I asked (politely) to have it retaken. The owner/​manager refused. Additionally, he want to charge me the full amount for a second photo. By the way, the picture cost 13.00, but CVS just 3 steps away only charged 10. I took my business elsewhere, and I will not go back there… ever.

Unbelievable customer service and great can and will do attitude. An absolute pleasure to do business with.

It’s my own fault for trying several times to make this a viable alternative to the Post Office or anywhere else that could satisfy assorted mailing /​packaging /​notary needs.
Don’t make the same mistake.
Go to a notary or the post office.
This last two occurrences pushed me over the edge.
On the 12^th of April I mailed 4 IRS packages. I mailed them UPS 2 day. 4 days later only ¾ had arrived. I had continuously checked on-​line for their status but couldn’t report them until it had passed it’s expected delivery date by one day. I chatted with the customer service person at MBE and was assured it was in transit and I should follow up with UPS. Low and behold, a call to UPS revealed that the missing package had NEVER been received. The package NEVER left MBE until I called them and PROVED, through UPS, that it had never been sent.
Second issue… I mailed out 38 invites. Each was a square envelope and I needed them hand stamped so that the invites inside weren’t damaged or wrinkled. The postage required was $ 0.69. I was charged $ 1.18 EACH. I wasn’t told the postage was $ 0.69, only that it would be $ 1.18 for each. I assumed with the shape (square envelopes are always extra) that was a decent charge. After paying, I asked to see one of the envelopes so I had an idea of what they would look like with the hand stamped postage mark. When it was handed to me to look at I saw the $ 0.69 postage mark. I asked why the charge was so expensive and why it wasn’t disclosed — and the clerks EXACT WORDS we’re «If I wasted my time explaining charges to everyone all day i’d never get anything done.»
So instead they charged double the postage and treated me to free attitude.
I will never use MBE again. This location or any other. Not worth the risk to whatever i’m sending.