Sleep Number

I have purchased 3 beds and I absolutely LOVE the beds and how comfortable they are. HOWEVER, the reason I cannot give 5 stars is their DELIVERY service is AWFUL. We were on vacation and instead of trying to reach us and verify if we would be home, they just left a voice mail on our home phone with a delivery date and then again the day before the date they picked (which we were not home to receive the phone call or the delivery). And, so when we returned and tried to reschedule them they said they could not come back for 3 WEEKS! Why could they have not e-​mailed or tried another number. We each have cell phones and those numbers should be on our order, and if not, then they should have obtained them when we made the purchase. THEN… On the day of delivery we get a phone call that they will NOT BE SHOWING UP due to an emergency and to call their 800 # again to reschedule! This time when I called they again pushed us out another ENTIRE WEEK, again THEY picked the day (we had no choice in the matter). The day they picked I had already a previously scheduled EVENT at my home and I could not accept a delivery while I was hosting a party. SO, instead of rescheduling again — because they said it would be a whole entire week later, I said I would take the delivery date but begged, pleaded to put me in the morning delivery time block. I just called and they said NOPE we are coming in the afternoon and there is NO WAY to change it. What kind of customer service is this? There is absolutely NO FLEXIBILITY or ability to be placed at a higher priority when one has been inconvenienced to this degree? They said, nope but we’ll have a manager call within 48 hours. Little help that will be. There is also no way to call the delivery company directly. I am very disappointed. It has been 2 MONTHS since we purchased these beds and we still don’t have them!

Very disappointed with this bed. Although very comfortable, not worth $ 7,000 that we paid (be careful with the extras). You have to buy special sheets and cover, AND you cannot lift it once it is installed to add a skirt. And the 60 day money back gaurantee is for the bed, only. Does not include the extra’s so all we would get back is $ 3400!!! Be aware

I bought an M7 sleep number bed from this store on May 17, 2014 and paid about $ 3,500. I wasn’t happy that it would take 2 to 3 weeks to get it but I’d already paid so figured I’m stuck so go with it. They couldn’t meet my schedule, I have a job, for delivery so it took until June 20^th to get it delivered. I wasn’t impressed when they showed up in a Ryder rental truck which I thought was very unprofessional and had my neighbors calling asking if I was moving. While doing the setup the delivery men found that the base was missing so I had to use my old box spring.
I noticed right away that it sloped toward the center thus making comfortable sleep impossible no matter what sleep number you used. I thought maybe the right base for it would make a difference.

The new base was shipped by UPS and showed up on June 26^th. I then got a call scheduling the setup for July 10^th! At this point I was tired of their poor service and didn’t want to deal with a company that was too inept to deliver what I paid for the first time and then takes forever to come back to correct their issue. Customer service called me today to schedule the setup with the new base and I told them I was done with them and to come get it. Then I find out they charge another $ 199 for pickup, this after paying $ 179 for delivery and setup. I said at this point I don’t care and to come get it. I’m waiting now for someone to call me in the next 3 to 5 business days to schedule that.
If you’re thinking of buying one of these please think again. It isn’t that comfortable and you end up paying more for their «100 night trial» than its worth. To charge me $ 179 for delivery and setup that was wrong due to missing parts they missed is ridiculous and then charge me again $ 199 for picking it up. I can get a memory foam bed that’s more comfortable for half what they charged me. If you want to see the clowns at the circus then buy a sleep number and try to get things corrected.

The customer service here is outstanding. Been having issues with my back & hips over the past year & through my Chiropractor I’ve been referred here. The visit was very informative & very non-​pushy. We are eagerly awaiting our new P5 King next week!

My husband and I decided on a bed from their store. Not only did the bed we receive feel completely different from the one in the store it has been a nightmare trying to return. It is not a 30 day free trial. You pay for a set up fee plus $ 200 to have them take it away. I had to call three times to get this scheduled because they kept telling me they would call me back but never did. We are very disappointed in the product and customer service.