RC Willey

When I moved to Reno my grown kids said go to RC Willey. I did and was lucky enough to get the best salesman I’ve ever dealt with. He was so helpful, professional, and knowledgeable, and helped guide me to what I was looking for. The place can be a little overwhelming, there’s so MUCH! He was was awesome and his name is Tom Bearden. I would never shop in there without calling to make sure he is there!!! Also I bought a lot for my new place, and one thing I wanted to return for something different he totally took care of it… no problem. I’ve never written anything on Unilocal before, but he deserves me stretching my capabilities!!!

Our entire home is r c willey. Great price, quality products, nice staff., easy to work with.

I have shop there like 6 times spend a lot of money there, every time I go there I have a good experience, the associates are really helpful.
My problem is when I call over the phone to ask a question or let them know something. The operated is rude, customer service is never there, they make it hard for customers.

If you are going to buy a TV Go See Reggie.
Even when things go wrong, anywhere you shop things will go wrong.
RC Willey Stands behind the product they sell and will make things right. Reggie was very knowledgeable and helpful when I purchased my TV. When things went a little wrong, Reggie and his manager made things right changing what could a bad experience into a good one.
I also have RC Flooring, Appliances, and Furniture I am very pleased with this store.

I have mixed feelings about this store. Sometimes it’s a 5 star experience! Helpful staff, lots of products, in and out. Other times, I’ve been ignored completely. I was in the clearance section one time, and the assistant manager processed my purchase with attitude. As if me purchasing clearance items didn’t make me a valued customer. I can’t remember her name. Anyways after I had to harass her about writing up my clearance purchases so that I can go make regular purchases on the floor, all of a sudden, bam, attitude change. Now she was my best friend and wanted to help me on the floor… Now my purchases were going much quicker and with a smile. Anyways, the moral of the story is, these associates work on commission. If you want service, dress appropriate or just flash cash around or else when you’re dressed like a bum like me, it takes a whole lot more to get attention.

I love RC Willey. A few years ago I bought my kitchen appliances and washer and dryer there. Now I just bought more kitchen appliances for my new house. Teresa in appliances was very helpful. Took advantage of their 18 month no interest plan. Once I had a problem with them — it was a delivery issue — and the manager met with me and resolved the issue. The store is closed on Sunday’s which I think is nice for their employees. You get better customer service here versus Lowes or Home Depot and they will price match with those stores too! I love their furniture too. My Mom bought me a cool metal wall hanging from RC Willey. It wasn’t expensive but looks expensive. Overall, this is a great place to shop. They even have a cute café if you need a break.

I came in looking for ideas to furnish my new place. There were way more associates than customers. Most approached to offer help. A few different groups of them were discussing the topic of loss prevention/​asset protection (ie. the conditions of a potential arrest, no thefts in last 6 months, etc…). Anyway, I picked up an alarm clock that I happened to come across and continued on my search.
Until I was approached by an individual who asked me to leave the alarm clock with the cashier and practically escorted me to the register. I understand that the store/​regional leadership team may have a strong focus on LP/​AP, but I felt this was a bit excessive for a $ 15 item. I cut my visit short, paid and left. This will the first and last time I visit RC Willey.

I really like RC Willey, they sell good quality items at a reasonable price, and they often have lots of sales/​deals going on. I recently purchased a queen serta mattress set from them on a really good sale. They were able to deliver my mattress only a few days later for $ 59 which also included the removal of my old mattress (I believe you only have to pay the delivery rate once every 12 months). I also like that they call to give you an estimated delivery time, and then call again when they are on their way over. I also purchased a vanity from them years ago and it is still holding up nice.

Chris and Reggie are the reason I refuse to shop anywhere else. Quick story, 4^th of July weekend, family on their way, no dining table. Chris and Reggie realized that my order wouldn’t make it. So, they load up the table in the personal vehicles and deliver it to the door. You just don’t get that kind of customer service anymore.

5-​Star rating for Dana at RC Willey! I came in a couple weeks back and told her what I was looking for and she said she would keep an eye out. Kept true to her word and found something even better for me! would highly recommend working with her on your needs. We will definitely come back!

I love RC Willey! I have had 2 tv’s mounted and the guys did such a great job! I feel like they really make an effort not to hire creepy delivery men if that makes sense. Well done RCWilley! I also love their choices! Just lots of great furniture! :-)

So after my initial 1 star review after being so upset with the quality of my leather sectional and being contacted by Adam then Tom at the Reno location, they are going above and beyond anything I expected for customer service. Tom Willardson has gone out of his way to make sure that we enjoy our sectional and made these customers extremely happy. 5 stars for Tom Willardsons customer service skills!!! We look forward to having a properly working couch. Thank you so much
20 days ago — Purchased a leather sectional coach, spent over $ 3000. With in 6 month the pull cords started to fray and break off. When we called to get it fixed under warranty they told us that they didn’t service our area but would send replacements parts
husband to fix. Received the part but had to pay shipping charges. Then 6 months later the rip cords broke again, one of the seats has broken down, spring pushing through the seat and leg support on recliner is all wore down. We have taken extremely good care of our couch. Kids never allowed to eat on it, Never spilled and liquid on it. BIGGEST WASTE OF MONEY. If I could go back I would not consider buying from RC Willey. Overcharged for pieces of junk.

I love RC Willey. There have been MANY occasions where my husband and I have had date night there. We first opened our account in Utah and it was easy and painless to have it updated when we moved to Reno. We have purchased a computer, PS4, TV, Kindle, Roku, a bed set with metal frame, sheets, vacuum, microwave, lawn mower AND a waffle maker. CLEARLY this place has a diverse selection of items and I love them all! The TV and sheets were on clearance and they were both STEALS!
My old location in Utah was a wonderland. It was two stories and the clearance department was an entire back half of the building. Also, they had free hot dogs and soda pretty much every single time we would go there. This new location is very beautiful. The very first time we went there they were having a demo of a pizza maker in the parking lot so we got free pizza. They had my heart at free pizza. It’s one story and not as big as I would like, but plenty big enough. They have the cutest little I don’t know what to call it. It’s like a deli? Food and drinks available. I like that. The staff is actually friendlier here then they were in Utah. In Utah they HOUND you, here they greet you and leave you be until they see you have a question. I really love that because more often then not I’m just browsing.
I recommend RC Willey all the time to people. Their prices are very reasonable and you can’t beat their clearance center. Also check out their online collections because there are SO MANY more options and there are way cheaper options. The site to store shipping is free.
I would give 5 stars, but there are some items I would never buy from them. The decorations and accessorizes are overpriced. Go somewhere else to pick those items up unless you aren’t really looking for deals.

Okay I thought I would give this store another chance after my dishwasher fiasco. We are in the market for a sectional but when we went in the piece of furniture we wanted Asap was on backorder and would take several months to get here. Seriously? ! Come on. We walked out went to Aarons furniture and bought our sectional delivered the next day! Love it good quality.
Rc willey blew it again.

I have never had a bad experience here, though nothing spectacular either. The prices are typical of any furniture place.
I have bought a couch and many movies from RC Wiley. I am a big fan of the clearance sections they have since this is where I got my couch from. Even on clearance I was still able to get the fabric protection. Even got an additional 10% off for taking it home that day.
But mostly I come here for the movie deals. I have signed up for their emails because the best movie deals are online only for in-​store pick up.
the emails typically come through early morning on Wednesday and will generally have the latest big movie on sale (limited qty). yesterday I was able to get the Pixar film «HOME» on blu-​ray for $ 14.95 plus tax (this was the 3 in 1 version that includes bluray, dvd, and digital copy).
I figured since I was in the store I would walk around a bit, and turns out they have a little café in the store. I think this is really great, since a trip to the furniture store can turn into a couple hours real quick. They do have a small breakfast menu as well as handmade sandwiches available for lunch. Today the special was a sandwich, chips and drink for $ 6.
I fully intend to keep buying the new releases here when available, and now will grab lunch while I am at it.

We’ve bought two refrigerations, a bedroom set, and a living room set from RC Willey. While we’ve been pretty pleased with the furniture, like most of the other reviewers, the delivery has been another story.
When we bought our bedroom set, the salesperson threw in extra supports for us, because we are large people, and the mattress set we bought was very large and heavy, and we were worried about all the weight. The delivery person saw there was no charge for the extra supports, so just decided not to bring them. That wasn’t bad enough, but when they did bring them, they refused to take apart the bed and install them, which really pissed us off, what good were they if they were not installed? The bed was far too heavy for my husband and I to take apart and install the supports!
The last refrigerator we bought, we had a very similiar experience to the last reviewer. They scratched the door on the way in, and offered us an instand 10% discount. (It must happen a lot.) They also told us that White Out would cover the scratch. Like I said, it must happen a lot. They also hand carried the thing in with straps, I was amazed they didn’t have a dolly. Maybe that’s why they get scratched so much. The staff called and gave us the discount, but we ended up with a scratched refrigerator. I don’t think I’ll be going back to RC Willey any more for my appliance needs.
We also went in recently looking for an adjustable bed, and the saleswoman was so aggressive, and «sized us» up so quickly, we just were extremely turned off and left. She showed us the cheapest bed possible, and said you could get all kinds of options, but they weren’t necessary. We also asked about a apecific kind of mattress, and she said she «hadn’t seen them in years.» Needless to say, we weren’t impressed with her or her sales skills, and we bought just what we wanted at Costco, and the delivery and set-​up were a breeze.

We recently purchased a new home and went to RC Willey to find some new furniture. The sales person in the refrigerator section went above and beyond to be helpful (and patient) with us; we worked with her for a couple of days until we decided on the right refrigerator. We also found the living room furniture sales person to be extremely helpful and polite, making suggestions for us and helping us match furniture. This store is huge with a large variety of items to choose from, and prices are affordable. Probably one of the best furniture stores I’ve visited. 5-​stars for all the positives.
We paid extra for delivery, and a few days later our purchases were delivered to our home. Half of what we bought was damaged. The movers put a dent in the refrigerator door while moving it into our house, and the chair and coffee table we ordered never made it off the truck — they just told me both pieces were damaged and have to be reordered. They also left dirty fingerprints all over our brand new, light colored dining room chairs. Very disappointing. To be fair, RC Willey did give us a 15% damage discount on the refrigerator. The movers assembled the dining room table for us, and hooked up our refrigerator. Take away 2-​stars for the damaged and dirty furniture.
This is my first Unilocal review that isn’t 5-​stars. My intent is that the info provided here can be helpful for RC Willey to avoid similar mishaps with their delivery service in the future.

An ad received in the mail prompted this visit for dining table and chairs. The store is a single showroom floor filled with displays. While browsing around, staff were not overly aggressive and provided space without tailing right behind. They were in sight, helpful and friendly, when needed. The sales guy was patient while I was contemplating between two choices and answered questions I had about the designs and assembly.
A star for the sales person.
The merchandise is not available at the time of purchase. They have a warehouse in the Roseville/​Sacramento area. The estimated time of availability was the following day. I was instructed to call the following day after 2pm to confirm arrival of the merchandise. Delivery service including furniture assembly is also available for approximately $ 59 (If I remember correctly). I declined delivery and agreed to check-​in the next day. I went to the pick up area in the back with the car. Checked in at the pick up office with ID and receipt. Instructed to wait outside at the loading dock. I see three people standing outside waiting. It took about 30 – 40 minutes for the order to arrive outside the docking area. Some people who were there before me were still there after I left. They provide tying twine to strap boxes to your car if needed.
A star for timely arrival as quoted.
After looking at the instructions with diagram, assembling the furniture was straight forward. 2 of 6 chairs came already assembled. The threaded holes for the bolts did NOT match well. For some holes, using the provided tool to tighten was not possible. Not a problem if you have a power drill, which I do. THE CHAIRS WERE MISSING SOME HARDWARE! (4 bolts, washers, and the small little thing that goes between and few screws) The store is closed on Sunday so I went to purchase the missing hardware at the hardware store.
The table assembly was easy and the hardware was complete. The only hard part was dealing with the size and weight of some of the pieces. Some scratches/​chip were noted on the side of the table, probably damaged by the factory when putting it in the box. I will need to get some touch up finish paint to fix that. The boxes say that the table and chairs are made in Vietnam and Malaysia if anyone wants to know.
NO STARS for assembly and lack of quality control on merchandise
The furniture looks like the one in the showroom so I am happy with the design and the wood seems strong. It is a heavy table.
A star for aesthetics
Something to think about: If I had gotten the delivery service, would they have told me that there were a few bolts missing? I would not have known that the threading didn’t match well. If you going to do things right, do it yourself!

It’s at the opposite end of town and are closed on Sundays. But they do have a variety of styles. Sale furniture is all mixed in with regular pieces, you just have to stumble across them. The employees also seem a little clingy. Follow you around to each piece, I want to look in quietness. But wow after two weekends and 7 stores I believe we found the pieces. On clearance so they don’t deliver. We need to find a truck and extra help to bring it home.
Ya I get sucked in there as the last store to check. And I usually give in there

Hopefully by the time, I’ve completed this review I hope to have settled on the correct amount of stars for my most recent purchase.
I like being sold, most salesman do. My sales experience was fair, polite, and informative. Young (salesman) was professional. My purchase was a LG OLED TV and a Bose CineMate 130 Sound Bar.
The installation team was polite and timely in their estimated arrival window. They were able to set up the TV & Sound Bar to the best of their experience which didn’t include the TV (this was their first OLED experience with the Bose Sound bar). They were clean and prompt. When describing my setup to them, they mentioned that they had 15 installs in that day and could come back if I wanted them too. I declined the offer. They were able to configure the system to work from the Bose Remote vs. the standard Charter cable remote. They left and I tested the functionality of my new toys.
Here’s the grey area … Overcommitting salesman, and knowledgeable install team. Maybe I was naïve when I paid extra for my Bose Installation. I thought it would have included the ADAPTiQ setup. Even though I have a small living room; it should have been included. After listening to the wireless subwoofer, it has required some additional configurations to resolve some errors which weren’t identified until it was tested (Guardians of the Galaxy — amazing color & sound).
Initially, I was asked if I had an optical or fiber cable. I said, «no, never needed one before.» They pulled one out of the van (charged me $ 45 for it). Then began the setup of the TV and Sound Bar, the TV has a HDMI/​ARC port (HDMI 1). Bose systems love HDMI/​ARC ports. (I have a Bose Lifestyle V20 in a box. My living room is too small for the 5.1) ARC stands for Audio Return Channel; it allows the HDMI port to send and receive sound (and video). In short, it will allow your Smart TV to hear your apps (Netflix, Pandora) through your sound system without an additional fiber (optic) cable. If the installation team stayed to test those apps, it might have saved me an additional $ 45 fiber/​optical cable which wasn’t tested and didn’t work when I tested it.
As I count the stars, I chose an amazing TV and Sound Bar. I chose the best deal available. Even though RC Willey wasn’t giving away the LG Sound Bar that Best Buy was, they did give me a sizable credit off my purchase.
The quality of the products and friendliness give this purchase four stars.