Lithia Volkswagen of Reno

Worst experience ever! I came back to this dealer after 12 years since I bought my fist brand new Jetta. This time I knew exactly what I wanted and done my homework. Well, I drove the car I wanted and told the sales person I wanted to buy a car that day. Not only they gave me the most slap in the face «deal» but they did not take me seriously. Sticker price 16 999 and their best offer was 16 699. No thank you! If you are looking for a deal don’t come here.

Salesman «Guy» did not even know that the GTI «SE» also comes in a two door. He insisted that it is only available in a 4-​door. I guess he never visited the VW​.COM website to learn the product he is selling. Also tried to tell me that if I dont buy a car by this Sunday, the price would be MSRP only and they dont discount the GTI at all. The Bay Area is a short drive and dealers there discount by 1000’s daily.
That is one issue I found with ALL the dealers in Reno. Since there is only one each of dealers little incentive to deal. I have bought all my cars back in the SF area.

I’ve not had to buy a car here before, but the service and parts departments have been fine and easy to work with. I’ve taken my work Tiguan in here for service before, just because I happen to be in Reno and had time. Oil changes and 60K service mostly, and they get the car in and out mostly on time, I mean maybe not like to the minute promised, but within reason. I wait for it sometimes and they have a nice waiting area with fast WiFi. No breakfast buffet though… just kidding :)
Once I needed a new wiper blade thingy, cause it started to rain and the rubber was flopping all over on one side. So I don’t wanna deal with figuring out what part and all, plus it’s a company car, so I just pull into the parts department here at Lithia. The guy is really nice and I asked with a smile, if he would help me put it on the car. No prob, he went out and switched it with the old floppy one, cool!
So, so far all my experiences have been fine and competent. That might change if I were to try to by a car here, but every car dealer is like that. You want to pay as little as possible and and they want to make as much money off you as possible … that’s never gonna be pleasant anywhere you go. But for service and parts and friendly service, this place comes through.

Worst dealership I’ve ever encountered. Although there is nothing ethical when it comes to sales men or managers. This was the most disappointing experience of my life. To drive from California to get a car that was pretty much done. Just to pick it up and to have it sold it out from underneath us was complete bullshit. I would never recommend any of these dealerships anywhere.

Can’t get ahold of anyone on the phone besides an answering service. The one time I did talk to an actual person to try to get a service estimate they hung up on me. Tried scheduling online and leaving a note in my appointment for them to contact before the service to give me an estimate, they never called.

Welcome to the 12^th week of ownership of your new car! The good news, I can put some eucalyptus in my car and have a «spa» like experience since it is over 100 degrees in there when I drive it. Any narcissistic tendencies I might have can be cured with a simple phone call to my local dealership, Lithia, as they will ensure that I am clear that I am unimportant and so are my problems.
An older, wiser woman cautioned, I wouldn’t buy a Volkswagon because you will have to have it serviced at Lithia if anything goes wrong. Ignoring this sage advice, I threw caution to the wind and purchased a 2015 Golf GTI 5÷23÷15. I figured it’s new, what could go wrong? Six short weeks later, the air conditioning was on the blink during the blazing hot summer. The service department thought the air conditioning was overcharged so they removed some fluid. That wasn’t the issue-​air conditioning still wasn’t working properly. Good thing I went backpacking for a week and didn’t need to drive my car! In early August took the car down again, now the diagnosis is an air conditioning compressor which unfortunately they don’t have in stock. They said they would call when the part came in. Two days later we are calling them and at 8:30 AM leaving a message – still no air conditioning. Contacted Volkswagon to see if there was somewhere else I could take my car – go to Las Vegas which is a short 450 miles away, or Sacramento – 132 miles away. Yikes! This guy did get a human being on the phone at the dealership though. Talking to this person was not a treat, she made sure to let me know that the part’s department just got in (it was 9:30 at this point) and the part just came in today. When I asked if they could provide a loaner car at this point she said she couldn’t guarantee that. This is the 3^rd trip I am making to your shop for the same problem on a car that doesn’t even have 3000 miles on it. Why oh why did I buy this car!

Ok first off I don’t work on my car and hardly know what all my dang buttons are in my Jetta after two years. That being said, I wait for my car to tell me what it needs from the lights on my dashboard. I have only taken my car here to get anything taken care of because they are a VW certified.
I service dept has been very friendly, which is good because I always have to wait a long time even for a oil change. Glad they have a tv to watch so I didn’t miss the San Fran Gaints play. I also like that they have Chi tea to drink and a nice comfy black leather sofa.
Now back to my car… They get the stuff don’t that is needed and I’m on my way. I only come here because I have a Vw, once she gets older I’ll be taking her to one of the smaller friendlier/​less expensive shops in town.
All and all just OK

These guys are great. I came in with a car loan that was costing me more money than I could afford and I was on the verge of going into debt because of it. I explained my situation to one of the salesman, Joe, and he and his team did everything in their power to help me out of my financial situation. They were patient, understanding, and honest. I left there with a lease on a new car and a sense of relief.
I had never considered driving a VW before but after my experience here I will most definitely be back in 3 years to see what other leases they’ll have to offer.
I would make this place your first stop if you’re in the market for a new car.

I was in a bind. My 06 passat broke down while in Reno for some doctors’ appointments. My car broke down and was towed to Lithia. I met with Maya Keller, an assistant supervisor, and he was amazing. He assured me my car would be looked out first thing in the morning (since I did not check in my car until 530pm the night before) and he would be back to me ASAP. He did just this. It ended up I needed new sensors. My car was done in four hours, and I was back on the road to Bishop in no time. Maya is awesome. Thanks Lithia VW.

My service experience was Great! I showed up to drop my car off to get the windows tinted and Maya already had all the paper work ready; I just had to sign and leave. I was «checking in» for less than 5 minutes! The best part was my car was ready to go when they said it would be ready. Everyone was VERY professional and nice.

Well everyone seems to be very angry at Lithia Volkswagen. So this is my experience with them. I went through USAA and found a vehicle I liked. It just happened to be here at Lithia. So I went over to take a look at the vehicle not expecting to buy it because it was priced more than what I think it was worth. I expressed that to Guy Horton my salesman, very nice guy, but he will trick you into buying a car — haha just kidding. He is a nice guy at least to me and my wife. We talked it out and I looked at the price on kelly blue book. I proposed a price that I thought was fair and he took that to his manager to get a yes or no and I got very close to the low end — kelley blue book price for the car. We were happy and signed the papers. So far a very nice and easy experience at this dealership. Will keep you guys updated for any news thank you for reading my review.

Lithia Volkswagen’s Service Department in Reno is superb if one doesn’t mind failed commitments, unreturned telephone messages, slovenly facilities and both wrongful and expensive diagnoses. For Lithia, the designation «Service Department» is a contradiction in terms verging on false advertising. Citizens of Reno, be wary. Go elsewhere.

Great place to go for a new vehicle. Our salesman, Steven, provided excellent customer service and directed us to a car that we wanted that fit our financial boundaries.
Make sure you see Steven the next time you stop by. He will go above and beyond to make sure your happy.
Jay

I recently purchased a 2006 Volkswagen Passat down in Los Angeles before heading up to school for the year, and unfortunately, the dealership I bought the car from did a really poor job checking and detailing the car. I ended up driving all the way up to Reno without having a smog check and with a tire pressure warning light on.
So, I took the car into the Volkswagen dealership in Reno and was really pleased with their customer service. As soon as I pulled up I was greeted by Andy, the assistant service manager. He understood all of my requests and was very understanding of the situation with the dealership from home.
Two hours in the service department and all of my problems were squared away. The tires were inspected and patched, the wobbly back seat was secured, the smog check was finished and they even washed it for me before handing me the keys.
I will definitely return the next time I have an issue with my car. It is comforting to know that there is a reliable place in town to take my car, and that they did not instantly judge me based on my looks and 18 year– old girl car knowledge.

I was very pleased with the new online system (or new to me) for setting up my appointment for my 10K check up. I had heard about terrible service and it looks like if there was, it was history. Maya was pleasant, greeted me by name when I drove up, ensured I had his card and knew how to get hold of him.
They fixed a minor problem, broken visor clip, did the check up and kept the car over night since it was easier for me to pick it up the next morning.
I enjoyed the best service possible.

Ok… great system online to make an appointment… loads of detail, pick date and time. I show up at 810am for an 815am appointment. The service guys are courteous and pleasant. They take my VW Eurovan and I wait. I go for a walk and they have moved it to a back parking lot hidden from view where it sits and sits and sits. At 30 minutes I ask if there is a problem because I do not have all day. We are getting on it I am told. At one hour and 10 minutes the VW has not moved! I go to get my keys and leave and they tell me the tech is bringing it in. I walk away and get breakfast because its too frustrating to watch the slow progress. I come back in 40 minutes and they are done. $ 125 to fix one minor issue and they need about $ 750 to fix the horn!!~! Really… new horns on ebay are $ 26. They charge me $ 125 for the 30 – 40 minutes someone worked on the van. I told them do not bother with the free wash!
If their appointment system cannot do what they say, they should dump it. They are very pleasant, incredibly expensive and act like the customer’s time is worthless.
I think I will deal with J’s VW only from here on out!

I am editing my earlier post… I REALLY want to say my experience has been a good one! I just purchased a VW Touareg (lease return) from Lithia VW two weeks ago. This was a learning lesson for me that you truly can not trust everyone, and every consumer should thoroughly READ your contract before signing anything! I must say I am truly disappointed because my experience was a very good one up until I sat and read the contract. It was not as I remember discussing and shame on me for just signing after having a conversation. My salesperson did a good job and was attentive throughout, and called me today when he heard I had an issue. I appreciate the customer service, and am disappointed that I have a bad taste in my mouth regarding the terms.

Had service completed. But not everything taken care of. Seemed as if they were over booked… I asked for them to try and locate the leak in my windshield washer fluid line, but instead they filled it back up and said it doesn’t seem to be leaking! So now it will all leak out again and problem not resolved. Then I get home and notice the «service due» light still comes on. Take it back in to be told, sorry our technician does not have the tool to reset that… We should have told you that before hand. Why yes. You should have. Will not be going back!

Yes I am blonde and no I don’t know shit about cars. However, I’m certainly not stupid and to assume that I am is what will never bring me here again.
I had car trouble so I made an appt and brought it in. My car only had 35k miles on it and just fell out of warranty. They called and said I needed 4 new fuel injectors and an additional five hours of labor to remove a carbon build up. The total cost was estimated at $ 1600. After talking with the service writer he informed me that they could just clean them but that I would be ‘rolling the dice’, he also told me that only the third injector was bad but again not replacing all of them would be ‘rolling the dice’. The red flags immediately came up when someone is telling me to replace something that isn’t broken.
I picked up my car and had another mechanic take a look. He went to the auto parts store and put a half a bottle of fuel injector cleaner into the gas tank for $ 10 and immediately the car ran like new again. All of the check engine lights went off and sure enough a month later I still have no issues.
This is the second brand new Volkswagen I have bought from lithia and without a doubt I will not return. I have had two trips to their service department and both have been an absolute nightmare. Now that my car isn’t under warranty I have no reason to ever give them my business again. I love my Volkswagen but recommend buying one elsewhere If you’re in the market.

Okay, so I rounded up from 2.5 stars… Big deal! I really want to like this place. Really, I do. We got a good deal on the car, but we didn’t exactly meet potential life long friends.
The showroom is nice. It’s very clean and the cars are displayed well. The lot has plenty of new VW’s to choose from. However, it seems that the people working here just don’t like their jobs much. Everyone except the GM (youngish guy, didn’t care enough to remember his name) was there going through the motions. It wasn’t bad, but certainly not good. Our sales person was nice, but full of BS (like a good used car salesman). We made an offer, he walked away, yada, yada, yada… Came back and we were just a few hundred bucks apart. We were going to leave until the GM came over and gave a ‘no problem’ to the offer. Drives me nuts… Oh well, it’s the game.
The buying process blows which is no fault of the Lithia people. We paid cash and still took 4 fours to get it done. Just flat awful — all the governmental BS that is attached to a vehicle purchase is re-​damn-​diculous! I digress…
As for service and parts… we had the same experience. It’s a nice place, but it seems the people just don’t care and they are unhappy with their jobs. Maybe management should take a look at that. I’m just sayin…