Lithia Motors

My husband and I both purchased vehicles from here. Long story short, we bought a 2012 Imprezza from them and were highly convinced we were getting a great deal (according to our sales guy) Car was fine for a few months, then noticed the front bumper started to pop out after taking it thru a touchless car wash. Took it in for an oil change and asked them to look at it, thinking maybe a pin or something popped out. When I came back to pick it up, I was told I needed a whole new bumper (mind you, I haven’t inflicted any sort of damage on this vehicle). After some talking with my husband, we decided to take it into Jones West Ford for a trade in. This decision came after not being happy overall with the car anymore, didn’t have a lot of power, couldn’t use the navigation, and several other things. Ford ran a carfax on it and deemed the car worthless after discovering the car had hit a deer in 2013. When we purchased the vehicle, we were given a clean Carfax report. So not only did they misrepresent the car, they gave us a phony Carfax. My husband had all kinds of issues too when he purchased his truck from them as well, but that’s a whole other story. Word of advice, don’t go to Subaru… go to Jones West Ford instead. They bailed us out of this mess plus gave us a reputable car.

In what seemed to be a never-​ending car repair saga, my trusty Subie was not functioning normally. After a shaking steering wheel that required all my strength to keep the car in control, I pulled into Lithia Motors on a Saturday evening, plans shot, hoping to just park the car and save my life and others on the road. To say the least, I was a little hysterical but Drew calmed me right down, asked specific questions about the car’s performance, and asked to see it. I waited in the lobby and much to my surprise, they did a diagnostic and put the car up on the lifts, right before the shop closed on Saturday night. His guess was a bad CV joint or wheel bearings. He explained the pricing clearly and assured me that my car wasn’t a disaster and they could get to the bottom of things. I got a call early Monday morning that the car was fixed (replaced CV joint). The car drove better than it did off the dealer’s lot when I picked it up. An amazing job, fair price, and top-​line customer service. My Subie and I are up for more adventures thanks to the incredible skill and expertise of Lithia Subaru.

Just had my Jetta serviced at Lithia VW. Dealing with them was a pleasure. I want to thank Maya for making it so easy. He was very professional and courteous. They also did a great job washing and vacuuming my car.

These guys are liars and crooks who need to take a course on business ethics and customer services. Took my car there twice and the servies I paid for were not performed ie change air filter, top off fluids etc. From now on I am driving to Carson city for all my required maintenances.

What a joke this sad excuse for a dealership is. How VW lets this place sell their vehicles is beyond me.
Pathetic salesman who smelled like cigarettes and beer lied from the start. The sales manager, if thats what he was tried to block the door so I couldnt leave.
The selection is 10 cars and the price mark up was absurd. Since this is the only VW dealership in town there will be no more VW’s for me.
The service department does not even have a waiting room.
Better deal at Reno Toyota and a better car.

i don’t have time or energy to type out my horror story. but just believe me when I say go elsewhere

These guys are awful. I had a break down several months ago and they replaced my transmission for a huge cost compared to what my local deal quoted me. If you have other options in Reno, find them or try as hard as possible to go elsewhere.

Came into Reno for the Superbowl 2010 and the Subie blew it’s turbo coming up the grade. Made to the hotel and had it towed to Lithia Subaru on Monday morning.
Scott gave us super good service, talked with our mechanic back home to share with them what went wrong and did it all within the one day we hoped it would take. Gotta love the casino comps to take the edge off an unexpected additional day. We did have a loose hose from the coolant system that we had to reattach, but we were pleased with the service overall.

Took our 11 year old jeep to Lithia Jeep for repair and they wrote up an estimate for $ 1500. Didn’t want to spend that much money and questioned the need to totally replace the rear end. So called around Reno, and found rear end expert who diagnosed a completely different problem and fixed it for $ 500. I believe all the other reviewers — STAY AWAY.

After trying to shop local I gave up and called Lithia, I made an offer they accepted and I made the 2.5 hour trip up the hill to Reno. When I got there they claimed there had been a mistake and they didnt understand what «out the door» ment, and the cost of the car was now almost 2K more. Of course this is the short version of the story. I have the letter I sent to Subaru of America saved on my work computer, I will update this post later.
Lithia, I will never buy another car from you. And I will make it my personal mission in life to take away as much business away from you as I can.
Update: I was just contacted by Lithia to ask me when I was going to finish my registration paperwork. This is confusing to me because I have already paid my DMV fees, smoged the car, etc. On the day of my purchase the finance manager told me once the check cleared they would sent the paperwork for title and the title would be sent to me.
Well oh no that’s not enough, apparently they need the DMV print out, smog cert, application for registration and title, and a vin inspection sent to them…
Well Mr. finance manager this would have been great info the day I bought my car! I did my part, I paid my registration and smoged the car. I have been waiting for 2 months because you couldn’t do your job. You could sure as hell call me the day after I bought my car to ask if I could let you know when the check cleared my bank account, and I sure did that for you. But you cant be bothered to do your job?
I have gone from annoyed and disappointed to pissed. I’m off to find the number for Subaru of America…

Well, it turns out the folks at Lithia didn’t put in a bad pump after all. THEY PUT IN THE WRONG SIZE SERPENTINE BELT. It was too big and had been squealing around in my engine. I called and let the service manager have it — he offered to refund the cost of putting the new one in. Hey buddy, I want you to refund the cost of what I paid YOU as it is far more than what the mechanic in Portland charged me. He said something about it being computerized to pull the part and that the computer matches my VIN to the part. Either the computer’s wrong or their mechanic is blind but the belt they put in was for a 2.8 liter single turbo not a 2.7 liter biturbo.
The manager, Tony, gave me his direct line to call him with the amount I paid to have it fixed correctly. And here is the real kicker: I’ve called him twice and he won’t return my call.
This makes me so irate that every time I see a car with a Lithia license plate frame I literally weep for the other driver and raise my fist in solidarity.
Never again, Lithia. At any of your locations.