O’Reilly Auto Parts

Not sure if this applies too all O’Reillys or not but, in Redmond, the price for auto goods are a rip. Just happened to compare prices with some other places and notice a big difference in price. I understand no one is going to be the same but, this much? Suggest shopping around a little on large purchases.

I came here today looking for a simple item: a thin billfold-​like document holder to put in my glove compartment to hold my insurance and car’s registration. I used to be able to find these at Target, but no more. I figured a car place like this for sure would have this, right? I mean, they have a tons of license frames and car accessories, engine oils and filters and windshield wiper blades. Heck, they even have fuzzy dice here. And «family» stick figure decals. For sure they’d have a car document holder, right? Wrong. I really was surprised.
I did appreciate that this store was clean and well organized, and the guy who tried to find me the item I needed (to no avail) was pleasant and nice. I didn’t much like the configuration of the parking lot, or the access point to the lot, south of Jiffy Lube. Rather harrowing with its sharp corner to access the store on the east side of the building.

My company has been doing business with the Galvin location in Bellevue NE for over thirty years. In the past 5 years however the service and quality in doing something as simple as ordering parts has been completely terrible. A week ago because of habit and loyalty I went to the store to order a part that had to be special ordered. I instructed the lady at the counter to have it delivered to my shop asap. I called back the next day to make sure it was on its way. AJ told me the order had not been placed. So I asked him to place it and gave him the same instructions. Mind you they have delivered to us for decades. It was supposed to be in in four days. After not seeing the part or hearing from anyone at the store I just called this morning to see if was in. The person that I spoke to sounded like they just got out of bed and I could barley understand him through the low volume and mumble in his voice. He told me that it wasn’t in yet and the ups comes in from 12 to 2 everyday. I had my employee to stop by at lunch to check on it. He just called me. I was furious to find out THE PART WAS THERE LAST WEEK AND THEY SENT IT BACK!!! I need this part for my business and THEY SENT IT BACK!!! WHY??? They said because no one picked it up. I TOLD TWO DIFFERENT PEOPLE TO SEND IT TO ME!!! THE DIDNT EVEN CALL MY CELL OR THE OFFICE AND THEY HAVE BOTH NUMBERS! IT WAS ORDERED UNDER MY ACCOUNT WITH ALL OF MY INFORMATION RIGHT THERE! It is completely obvious the kids working this location don’t care whatsoever about upholding the quality of the brand that pays them. I am completely disgusted. This isn’t the first time I’ve had issues with them and it is the last. Save your time and go to Advanced Auto Parts or Auto Zone right down the street. The are paid a commission of the parts they sell and make it a point to be knowledgeable and not F up their customers orders.

Terrible place. Rude people. Called in to check a part and they said it’s in stock. Came by the place and the guy said it’s not in stock. Told them I talked to john and John said it wasn’t him. They said it must have been the other store. I was sure I called this one. So I redialed the last number and the same john answered. He said do you want the number to the other store. The guy at the counter was a rude moron who kept showing me the screen saying it’s not here. There was no apology or anything. They made me think I called the wrong store. When I confronted John he denied he talked to me inspite of my redialed number ringing their phone right there.

My windshield wiper blades were over due. I happened to be in the area. This is the first time I picked up a pair of wiper blades without any help. I just used the search system in front the the product and found the wiper blades I wanted.
I thought I’d ask them to show me how to put the blades on. However, they just put them on for me with no charge. It was my lucky day! Definitely good customer service.

This was my first time into an o’reilly store and the costumer service was outstanding! I was helped by a man named Dakota, it was his first day and he was able to help me with everything I needed. You guys rock!

Service was fast, they had exactly what I wanted for my car, and I was in and out in under 10 minutes. Not to mention the staff member told me about a sale that wasn’t posted, so I got my items 2 for 1.
Was even more surprised when Discover sent me a message today, thanking me for my purchase with the store, and giving me a $ 5 rebate!

Conner was extremely helpful. Transmission is working great after the sea foam treatment, I caught it in time I believe! He even loaned me his transmission funnel from his car…

I had noticed white smoke coming from a specific part in my car engine. I know absolutely nothing about cars, and so I went into O’Reilly’s to see if one of the employees there could come out and look at the part and tell me if they carry it in their store for me to purchase. The guy was very rude and looked at me like I was an idiot and like I was wasting his time. He said «what part is it that is smoking» and I said, «I am sorry, I don’t know what the part is called, but I have the hood up and know exactly which part it is if you wouldn’t mind taking a look and telling me if you carry it or not.» He then just stared at me and replied «well I can’t tell you if we carry the part unless you know what the part is called.»
He wouldn’t even walk 5 feet out the front door to come take a look and there were plenty of other employees there who could have helped so it wasn’t like he was short staffed. He just stared at me like I was stupid until I just said, «so you can’t come look at it?» He just replied «no» and didn’t try to ask me what the part looked like or anything.
I understand that they aren’t mechanics and their job isn’t to diagnose, I just wanted him to tell me what the part was called and whether he could sell it to me or not. Very rude, very unwilling to help the customers. Will not be going back for anything

Some of the employees seem less than helpful, but there always seem to be at least one or two that appear knowledgeable and willing to help.