Northwest Stone Fabricators

When I initially wrote a review for this company on September 10, 2015 I gave them a five-​star rating. I still maintain the work was done well, and we still like our countertops and have not experienced any problems with that portion of the job. However, I do have a big complaint concerning an issue we have experienced with this company.
When our slabs were still at their location prior to being templated, a designer saw them and inquired of them if she could have our leftover remnants for a job she wanted to have done for herself. Lesya told us if we were agreeable to allowing the designer to have our remnants, we would be reimbursed for the portion the designer elected to use. In exchange for this agreement we would be forfeiting our right to use the balance of the stone within a 30-​day timeframe. We agreed, and as it turned out, the designer wanted all our remnants, and the amount of money that was supposed to be returned to us was $ 3150.00 – not exactly lunch money. I inquired on the matter via email several times. In mid-​November 2015 I received an email stating the check was going out in two days – but it didn’t. I kept making inquiries without success. On February 28, 2016 I sent them an email stating that if I did not have my funds by the end of March 2016 I would file a complaint with the BBB. I pointed out that we had been required to pay for the materials up-​front, and if the designer had not yet paid for her job, they should collect payment from her for the stone remnants so we could get our funds returned to us – it wasn’t as though the designer didn’t know she had to get our approval before she could obtain our remnants. The following day I received an email stating the check would go out in two weeks, and I would also get an email informing me the check was going out; I received no email or check. I filed a complaint with the BBB the night of March 31, 2016. I was informed by a person at the BBB that the company had 17 days to respond to the complaint, and apparently there was no response (just like the other two complaints listed on the BBB’s website for this company). You’d think with a present rating of «C-​» the company would not want to risk a rating any lower than that, but that appears to be the case. It has now been seven months since our job was completed, and it looks as though Small Claims Court will likely need to be our next step. It is a sad day, indeed, when a customer who spent more than $ 24,000 with them gets treated in this fashion.

We had our kitchen and bathroom remodeled in 2012 and used Northwest Stone Fabricators for our soapstone counter tops. They were great to work with and very careful to show us how easily soapstone scratches. We knew that going in, but really appreciated them pointing that out. We love the soapstone as it does not need sealing, nor does it stain. No chemicals needed! We do oil it as my posted pictures show, and wherever we keep soap dispensers the oil is removed and it goes back to gray, but that’s not an issue for us. We had our contractor cut and install our extra soapstone as shelves and a bench in our bathroom, and as a laundry table in the basement (the nicest laundry table he has ever made), and even shelves in a potting shed. It’s heavy but easy to cut.

NW Stone Fabricators installed our kitchen and two other counters with granite and we couldn’t be happier. They were always responsive and without exception are exceptional perfectionists. We got great help with selection and got the stone that was just right for our house and price range.

NW Stone Fabricators did a fantastic job! Their attention to detail, product and price were incredible. People always ask me about my counter tops. The price for a great piece of granite was better than anywhere else I checked and they had an excellent selection. I was very surprised. I was expecting less, considering the price, but I picked out a beautiful slab and they were very professional installing it.

The quality of the product and the service, including installation, was what you always hope for but seldom receive. Countertops were installed with no damage despite the need to take out old surfaces. And the site was probably cleaner than when they arrived. I strongly recommend you talk to Lesya, tour their yard full of beautiful stone and ask for a bid. I expect that you will be as pleased as I was with the price and the job they will do for you.

Our contractor likes to use this business. I did get another quote as well, but they came in higher so we stayed with NW Stone. They did a great job every step of the way. They have a good selection of their own slabs, but they will also get a slab from elsewhere if you prefer and fabricate and install it for you. (that will probably cost more, however). We were able to OK how our template was laid out on the slabs, and they way Liz suggested was the best way. Of all the professionals and subs (and our contractor) we used on our job, they were by far the best– they were knowledgable, helpful, and made no mistakes whatsoever. Plus they were the least expensive! Save yourself the trouble, and go here first.

Finding granite and tile for the kitchen was a long process. We went to Northwest Stone first and then went everywhere else to compare and educate ourselves.
We decided to use NW Stone Fabricators both because they had the granite we wanted and we had talked with Marcie and Randy and they were very knowledgeable about the hole process. We had no doubts they knew their business and that they would be able to guide us.
Liz has a great eye for matching the trim, tile and counter tops and made that part of the process much easier than I expected it to be. She was very patient with me when I needed to haul the tile samples out to the field to hold up against the granite slabs on a couple of occasions.
The scheduling, measuring, cutting and installing all went smoothly. I like the way everything was coordinated — the ordering of sinks, stovetop (our job), installation and followup to make sure everything was good.
Everything looks great, but I’m happiest with the way the tile backsplash turned out. The installer did an incredible job. I look at the tile every time I’m at the sink and just think how great a job he did.
I highly recommend Northwest Stone Fabricators. Between our first visit and our final visit, Marcie and Randy installed an all new showroom that is pretty incredible. The perfection of the work in the showrooms convinced me that I had made the right choice. Be sure to walk across to their showrooms when you visit.

I stopped by this place when I was looking for a granite fabricator for my master bath remodel. Initially, my interaction with them was good; I felt a connection. It went down hill after that.
While I chose another fabricator, I did use them to purchase a new vanity from a cabinet company in Monroe. I paid for and received the vanity in plenty of time to have it installed. As the project neared completion, my contractor was able to determine precisely the size of the three spacers he would need between the three cabinet sections.
I could not deal with the cabinet company directly, so on 4÷2÷12, I drove to NW Stone to order the spacers for the cabinet I had purchased. It would probably take 5 – 7 days, they said. On 4÷19÷12, after hearing nothing, I emailed NW Stone. They were apologetic that it was taking so long and said I would have them at my house on 5÷7÷12. On 5÷8÷12 I received 3 spacers that were all the wrong length and width. I called and left a voicemail, then followed up with an email.
On 5÷10÷12, I received an email in reply, apologizing again and saying the spacers were being reordered. They would let me know when there was a new delivery date.
I never heard from them about a delivery date, but on 5÷22÷12, I received another package of 3 spacers. This time the width was correct on all 3, but all were still too short! I emailed NW Stone and received a reply the same day: another apology, another reorder.
On 6÷25÷12, I email NW Stone that I had still not received the new spacers. I talked to someone I thought was the boss, and he said he would take care of it. On 7÷17÷12, the spacers were delivered. They were all too long, but the widths were correct. At least my contractor could work with that. Still, the remodel was drug out an extra 3 months or more because of this simple spacer issue.
NW Stone was very apologetic, but way short on customer service and communication. To make it up to me, they offered to take the remaining amount of the granite slab I had purchased but not used, and sell it for me. Great offer! I felt much better about them. They even offered to go pick it up for me!
Well, several weeks went by and I contacted them again to see if I could help coordinate the pick up of the slab. At that point, they reneged on their promise to sell the granite, saying they had just too many slab remnants in their yard.
I was floored. No one should have to experience anything like this. It was horrible. So I spent the time to gather the facts and write this review. I even waited all these months to see if my feelings would change, but they didn’t.
Bottom line: don’t go there!

We received 1-​star service when we stopped in recently, on a mission to pick out remnant stone for a bathroom project. We would have preferred to browse the selection, but a sales rep insisted on accompanying me (due to «liability» — not an issue anywhere else I’ve been). Said rep then proceeded to pester us with questions about our project, our house, design vision, etc. when all we wanted to do was look at stone. I understand about people trying to help and usually appreciate when they do so. That said, we told the rep that we knew about stone, how we wanted to look, that we didn’t want to answer a lot of questions, etc. We gave this person every possible cue to back off, and yet she was interrupting conversations between my wife to impose her opinion, ask more questions, etc. I finally had to tell her she was getting in the way of our decision process and that we needed some space. It was pretty bad.
We saw two pieces of stone worth considering. The rep found a sample of one but not the second. I asked her to break a sample, standard practice in all stone places. The rep went back in to check, and this time returned with her manager (the owner) who was rude and snooty to boot. She said they wouldn’t break off a piece «unless you’re pretty sure this is the stone you want.» I don’t know how we could possibly know unless we took a piece home!
‘Nuff said, that was it for me. Seriously, who are these people?

We have not remodeled in the 13 years we have owned our home, and we have longed to replace the 4×4 inch tiles on our kitchen counters. When we came across NW Stone Fabricators and met Randy and Marcie, we knew we had the right place. A family operated business who’s every endeavor is to please the customer. They immediately searched out the slab we wanted and at a price less than we had received from other companies. The granite was installed today, on time and by a staff of installers that were incredible and meticulous! I highly recommend this company for your granite needs.

EXTRAORDINARY!!!
Hiring NW stone was the best decision I could have ever made. I am a very busy project manager; juggling many materials and schedules.
NW stone is competent, courteous, flexible and ON TIME!

I had an wonderful experience with Northwest Stone. I had a stained stone coffee table top I wanted to replace with granite. Even on this small job, they were willing to take the time to walk me through the decisions, and help me pick a nice remnant piece to cut. They even matched the angled edge of the old stone top. Like their website says, they are great for small jobs too. Table now looks brand new. Excellent price.

Jordan Valente Construction has worked with Northwest Stone Fabricators on a couple projects from kitchen counters to Canyon Creek Cabinets. My clients have always loved the service they receive and I appreciate that the jobs are completed on time and with in budget. I would recommend NW Stone Fabricators to any homeowner or contractor. A real pleasure to work with.

DO NOT USE THIS COMPANY. Took half a day off to pick up countertop on day it was suppose to be ready – it wasn’t. Said they would deliver it the next day between 10 – 2. Took half day off again. Husband called at 2 to check in. They finally called back at 4 pm and left a message for me (wife)? that they simply hadn’t made it to the west side of Seattle yet. Finally delieverd on third day, with no apology or discount. When inquired about discount due to three day delay, got a very snotty reply that «they don’t do that sort of thing.» Avoid this company at all costs!