Gerber Collision & Glass

I had a strange accident hitting a solid wooden chair on the freeway at seventy miles an hour. The damage was severe enough that the repairs were right on the «threshold» of declaring my van totaled. Jerry Mcconnell not only repaired my van to its former self but he found a interchangeable front bumper that was a upgrade from what I had before. I cannot thank the workers at Gerber Collision & Glass for their professional and friendly service. I would recommend Gerber Collision & Glass to anyone who needs first class work. These people will take good care of you and your damaged automobile. Thank’s Again!:)

My audi was involved in an accident and my insurance recommended this body repair shop. It did not have many reviews and since I did not have time to look at better body repair shops I thought to give this a try. The representative Shawn who handled my case was not honest with me from day one. They took 3 months to repair my car. They take less than that to manufacture one!!! But my problem is not with that, each single time when I called him there would be no updates for weeks altogether. Some days his manager would be on leave and then he would be on leave for which my work would get delayed. I also suspect they don’t have good technician and expertise to handle complicated cases so they come up with excuses. Their work was so bad, within a year my car leaked and I had to go to Audi Service.
Really horrible service, rude customer care except front desk and less expertise. Go there at your own risk.

Not sure what happened but I set up an appointment with gerber glass but my appointment reminder and receipt were from Glass America? Anyway, they were so easy to use. Online website underestimated me about $ 50 but in retrospect, the breakdown of everything made sense. Eduardo called to confirm my appointment between 1230-​130 at my work, he showed up right at 1pm. It took him about 45mins from start to finish. I wanted to wait a week or so to write a review in case I experienced any shoddy work because everything happened so quickly and smoothly. I’m very pleased at how efficient they are.

Very great customer service and I couldn’t be happier with the work they did on my car. They went beyond what I asked them to do (at no extra charge) and my car looks the best it ever has! Will definitely be recommending this place to others!

Gerber did such a great job putting the back end of my car back together that I used them the second time I got rear-​ended too! They were responsive, great about updating me on their progress, and their work was flawless.

I had a minor incident with my Lexus *cough wasn’t my fault* and Shawn was able to fix my baby up in no time. He was professional, cordial, and honest when he gave me his evaluation and opinion about my car.
He was patient with my questions and I believe he provides genuine service. He broke down the price, gave me an estimate, and told me when it would be done. I got in and I got out quick. He even called me during the repair process to update me on my car on when it would be finished. Overall, this body shop offers great services. This place is convenient to get to and I am a very satisfied customer. :)

Happy with quote and final workmanship. The estimator Sean went the extra mile to even patch a small scratch to the bumper using matching paint, at no extra cost.

This place is close to my house and I drive past it every day, so when my driver’s door needed work this seemed like a convenient place to go. I was quickly given an estimate, and they were able to take the car that day (Monday). They thought they could get a new door by Wednesday, and have it done Thursday or Friday.
A couple days later than promised, I got a call saying the car was done. Part of the estimate was blending the fender, which had clearly not been done (tiny old rust spots still visible in the area that was supposedly painted). Worst of all there was a nickel-​sized flake peeling off near the mirror. I showed the guys the sloppy work and they immediately agreed it needed to be fixed.
While waiting for the door to be repainted, I looked over the bill closely, and discovered that the new door had been marked up the agreed 25%, then accidentally 25% on top of that again (56% total markup). This math error would have cost me ~$ 100 extra dollars had I not noticed it.
The car was finally finished, 7 days beyond the original estimate. Despite being accidentally overcharged, work not being performed but billed, and taking twice as long as promised, they still thought the original price was fair. I suggested that it needed to come down, and was initially offered car washes. It was only after threat of a descriptive Unilocal review and photos of flaking paint for future potential customers to see that they seriously considered adjusting the price. «What, are you going to blast me on Unilocal?» «No» I said, just give an accurate and detailed description of my experience.
I got the car back and it looks mostly fine. They did a great job of polishing the entire thing and it shines beautifully. There is a small run on the front fender, but it is only visible in bright sun. They had forgotten to plug back in the exterior thermometer sensor (wire hanging under car) but I was able to fix that myself. The clips/​tie straps on the bumper’s tow eye hatches came back broken/​missing, and those hatches are loose now. Most disappointing is that the door makes wind noise as if it is slightly open or a window is slightly down — most audible around 25mph. The glass in the electric mirror started flopping around about a week after the repair — it appears a grommet was broken — still need to get that fixed at the dealer.
Others have clearly had good experiences — just be sure to check the math on your bill, and check the work before you pick up your car. My experience solidly earned Gerber in Redmond the Unilocal score «Eek, methinks not.»
*Update*
While driving, one of the front grille hatches flew off the car, so I needed to get a new one. Since the clips and straps were destroyed, it was only a matter of time before the other one fell off, so I bought two new ones from the dealer. Also had the dealer repair the mirror and look at the door to figure out where the wind noise was coming from.
Gerber had to remove the front turn signal to paint the front fender. The turn signal fell out going down 520 and was hanging by the wire. The dealer said it appears the assembly had been broken, then screwed and epoxied back together. One of the securing tabs had been broken off, so that’s what caused it to fly out.
To repair most of the damage done by Gerber, these new parts were required:
New grilles:$ 120
New rubber door seal: $ 140
New mirror mechanism: $ 214
New blinker assembly: $ 86
And that’s not even labor, just parts!
Jessica D. — The lifetime warranty is great, but I already had to come back a 2^nd time. The work was bad the 1^st time, and more was broken on the 2^nd trip. I genuinely believe this location is incapable of performing work on my car without further damaging it. A warranty on crummy work repaired with equally crummy work that breaks other parts is not valuable.

My experience with Gerber was good as far as communication. My car was given to my side 2 days after estimated date. I had to go back for some question and a part coming out after the car was fixed. Estimate was not accurate, an extra expense requested a day later, and this caused extra communication with the party who was paying for the repair. We did not have and insurance company in between. Eventhough, I was not responsible of the cost, I was communicated 2 times even though provided relevant information during check in. Positives were; the staff was friendly, the rental arrangement was timely and accurate.

We used Gerber for a back window replacement after someone decided it would be fun to throw a huge rock at my fiancé’s truck. I would suggest giving their 877−743−7237 number a call if you are looking to have your window replacement done at your house. It took me less than 10 minutes to set up a same-​day appointment and someone was out to our house a few hours later. I was very happy with the service and happy with the price I was quoted. I would use Gerber again, but hopefully we don’t have to!

wow these guys were amazing, they went way above and beyond offered me a ride back to my office and I offered discounts on rental car. my car was repaired within a week, and was clean inside and out when I got it back. I would recommend gerber automotive highly to any friends or family member

Handled a challenging request with high professionalism. Quality of work was great and everyone we dealt with was very nice. Would highly recommend!

My car was nearly totaled, it was a big job. They walked me through the process, called me with updates, helped me with a rattle afterward. Top notch.
With a different car issue, I got two estimates and Gerber was lower. The work quality was excellent.