EvergreenHealth Urgent Care

I was driving a friend in for really low heart rate. And apparently even though we arrived 10 – 15 minutes before «closing» time, we did not arrive early enough and the doors were locked. No, we were not the people watching the clock trying to sneak in at the last minute. But we were very surprised that although the UC SAYS to be open until 5pm, your doors are locked before that. Very disappointed.

I was greeted by a smiling face (in a Seahawks jersey no less!) and was checked in within 5 minutes. I was told upfront they were busier than normal and that it could take up to an hour and a half to see a doctor but was seen by the preliminary nurse within 20 minutes and given a private room as soon as one opened up. I ended up waiting another 40 minutes but could tell everyone was doing their best, they even let me know they were bringing in a second doctor to help out. The facility is clean, bright, and modern, and I was pleasantly surprised with their magazine options in both the waiting room and patient rooms.
When Dr. Connelly came in and took the time to listen to my concerns and do more than the cursory «ok here’s a prescription for antibiotics» it made the wait more than worthwhile. He checked out my sinuses, listened to my lungs, and did a thorough exam for which I was thankful. He agreed with my self-​diagnoses of a sinus infection (I get them once or twice a year) and talked through my options with me as I’m supposed to fly tomorrow. He even took the time to fill out a form to give to the airline to help me get a refund for my flight.
All in all, besides the fact the green Mucinex dudes are partying in my face, it was a great experience — I hope I won’t need to be back anytime soon but they’ll be top of my list if I do!

Just visited. Better than average treatment, no major issues.

Wish it were closer to my home so I could go there in rush hour too, if need be.
My husband had a thanksgiving morning accident involving an axe. I called up Evergreen ER, and they said they were open, and I rushed him there from Issaquah. When we arrived, they were already ready for us, and the receptionist at the ground floor had also given them a heads up about an incoming ER case.
We arrived to 3 nurses and a doctor waiting for us, they whisked us off to a room, and the nurses got down to taking the vitals and checking the bleeding while the doctor reassured us that the finger function would not be lost, and planning her course of action. While they were cleaning and prepping, a 3^rd nurse got a medical history from me, and gave me forms to fill out when possible. They efficiently stitched up the wound, gave numbing shots, dressed the wound and gave us care instructions, and we were in and out in 20 – 25 minutes. We didn’t have to check in anywhere and lose time in paperwork.
The good-​humored staff and empathetic treatment reassured us. Definitely recommend this place.

I showed up at the Urgent Care on Saturday, Nov. 1^st in great pain. I sat down in the packed waiting room and was told by the friendly receptionist to fill out the little sheet of paper with my main concern. She told me a nurse would speak with me soon. Within a few minutes a nurse called my name, brought me to a room and talked with me about what was going on. After a couple minutes she told me they couldn’t help me there and that I needed to go to the ER. I was concerned that my insurance wouldn’t cover that and she assured me that it would. She personally took me down to the ER into a private room. How does customer service get any better than that? What an absolute blessing to be treated right away! I’ve never had that happen in my lifetime of going to Urgent Care or ER so I was very pleased.

The clinic was empty, went right in, they took my vitals and I talked to the nurse. They then sat me in a room and told me to wait for the doctor. The doctor took over an hour to grace me with her presence. She was in the room for all of 3 minutes.

Went there today for son’s broken thumb. Was a very stress free experience, amazingly! The staff and reception were incredibly professional. Lost a star only because we waited one hour for X-​ray result. Other than that there was no wait at all!

Slightly dated facilities (90’s). Good hand hygiene is most bathrooms with use of touchless technology (but not all). Parking is great as hospitals go and the food is also great.

My doctor, Dr. Marty Kjos, is hands down the best physician I’ve ever had. Finding a good doctor is like finding the perfect car mechanic, it’s tough, but when you find the right one you’re a customer for life! She’s passionate, humorous, super nice, upbeat and one of the only docs I’ve ever seen in my life that legitimately cares about you, she even remembers my name and asks about little things like my cats and my upcoming wedding date. Most docs just couldn’t be arsed with that kind of stuff, you know? TL;DR version: She’s awesome, go to her!
I also went to their emergency center when I had appendicitis, and the care I received was amazing. I was super scared so the nurse held my hand and stayed with me right up until I was wheeled down to the ambulance to go to the surgical center. Even the EMT’s that drove me there were awesome, singing to the radio and letting me pick the songs for their next «karaōke show» just to make me smile!

For a childbirth hospital, nothing is better.
After a not so great experience at Overlake, for our second child we went to Evergreen. It is (as I affectionately call it) a hippie hospital– so they are open to midwives, have special «natural» birthing rooms, and have breastfeeding support. If you’re not into all that (like me) they are fine with that too.
The nurses are what makes the childbirth center incredible. So kind, sweet, knowledgeable, efficient. They LOVE their job. At least a few times the nurse, with me exhausted at 2am, took my newborn and lovingly rocked him in the rocking chair. They didn’t mind my picky food and drink requests at all, and I never got the annoyed side glance with any question or request. Wonderful place.

Wow. This place is fantastic.
The kiddies and I came here a few years ago on its opening «inauguration» day. We were impressed with how beautiful this free-​standing «hospital» clinic was for urgent care, and I remember how compact this facility was, yet how many distinct departments it housed, and all with good space. And the state-​of-​the-​art CAT scan machine, and the emergency area, with its central nursing stations. I was impressed.
But now that a family member had to use this clinic’s urgent care, I’m even more impressed, if that’s even possible.
Hubby walked in the other with some pain. The staff here immediately saw him, ran some tests, and diagnosed his condition (a sudden and serious one), and got an ambulance to whisk him away to Evergreen Hospital immediately. All in quick time. They were all amazing and professional and thorough. The care provided here was beyond reproach. We’ve been told by other doctors that the quick actions of this hospital clinic literally saved his life.
I wouldn’t hesitate to come here, ever. We are very, very lucky to have this clinic in our neighborhood.

Excellent staff and always on time. Easy sign-​in too, I’m glad someone finally got this process right. Highly recommended.