Bartell Drugs

I love the prices here. I think they have the best in town. Perhaps it has an old look, but has more than other pharmacies. It has everything! You can spend a lot of time there haha. Their staff is very nice and helpful. I would really recommend them.

I’ve always used Bartells for my prescription needs in Seattle so I decided to stay with them when I moved to Redmond. The service is horrible at this location. The lady who worked at the pharmacy ignored me for 15 minutes before she acknowledged me, even though she made eye contact with me several times. This is the 3^rd time I’ve had this experience at this location. I’ve talked to a few other Redmond residents who have had the same experience.

I’m posting this review as I am leaving my first visit to Bartell’s. This entire experience is definitely worthy of five stars. I am so impressed with the customer service I have received.
While backpacking through the Olympics I got a little sick; headed to urgent care and that brings me to Bartell’s. This place closes at 9 pm and I got there at 8:51-with two prescriptions needing filled. Not only did they fill my prescriptions but Sandy, my pharmacy tech went above and beyond to help me and had me out of there by 9:03 pm.
Bartell’s thank you!

Bartell’s is like dealing with your worst enemy.
The pharmacy staff is arrogant and obnoxious.
They ALWAYS throw the phrase «It would be illegal to that», whenever there is a problem with a prescription. In every case, they admitted they were wrong. They treat their customers like they are sleazy criminals.
They do not try to be helpful and forget friendly.
I tried to buy local, but I am going back to the national stores.

I’ve been there three times in the past two months and found the staff very friendly and knowledgeable of what is stocked in store. I always found on employee on the floor who was able to help me find an item. Whenever a line was growing the cashier has always called for help.
I was going to use my rain check today and the cashier though only of me and said hold onto the rain check, the sales price is in effect. Nice that someone was thinking of me an not the store.
The only contact with the pharmacy I had was when I was standing in line (wanted to see if this store was part of the RX recycling program) and the pharmacist who was ringing someone up asked how she could help me.
I read some negative feedback about customer service and I hope those employees are gone. I’ve seen nothing but kindness and friendly employees.
Beautiful, bright clean store — It’s worth a visit.

I love Bartell’s. I’ve loved them for quite a while. What I do not love, however, is obnoxiously rude associates. Unfortunately for this location, they have one.
My mother and I were both excited to see that they had (for the second week in a row) offered a coupon in their Sunday ad for getting $ 20 off when you buy $ 100 in gift cards. What a deal, right? Well, last week everything went well. Today, however, did not. My mother was ahead of me in line with a full hand basket, which included said gift cards. The checker was an older lady, and immediately snapped at my mom that she had gotten the wrong gift cards, and that the coupon wouldn’t work. My mom was a bit confused by this, and the woman just snapped at her again telling her that the coupon only worked for the gift cards shown in the picture on the coupon. My mom walked back to the gift card section to figure out what she wanted to do. I stepped up next, and tried to clarify the issue with the woman since the coupon says «select gift cards» but doesn’t indicate anywhere that it is limited to those pictured. She snapped at me as well, and said «see? it says SELECT gift cards. that means ONLY those on the picture». I started walking away to follow my mother to the gift card section, and the horrible checker began badmouthing us to the next customer.
I don’t know why such a great store and company would hire this sort of person for any customer-​facing position, but I will be avoiding this location going forward.

I’ve always found this Bartells to be friendly and well stocked but the Pharmacy is SO slow. I came in to drop off a post-​operation pain Rx and was given no estimate of time so I assumed it would be short. (My bad for not asking) 30 minutes later, I asked how much longer and was told it was just being filled. So while I’ve stood here listening to all the chitchat about their weekends and watching folks go off to lunch, it’s now 30 minutes still later, no prescription and no communication. Message to self: always make the doctor call in advance

Worst customer service at pharmacy. The lady at the pharmacy with the white hair is horrible. I get there 10am on Sunday and she is putting on her makeup. I tell her I have a flight to catch and in a hurry and she looks at me with a blank stare like she doesn’t care. I will never shop here again!

Pharmacy hours are different than store hours. Not posted on Unilocal that I could see. One star for a failure to report different hours on a website that is more accessible than their own. I like this Bartell’s better than the one over by Bella Botega (movie theater). This one has a friendlier staff in the pharmacy than in the other one.

Listen to this experience.
I brought 4 of the same items and my cashier charged me for 5 items. After she was done, I discovered this (before I even walked out of the store). I went immediately back to the cashier and even waited back in line.
When it was my turn, I explained to the cashier what happened. She apologized and called the manager on duty.
This manager, Marlin G., immediately stated that Bartell’s computer system does not make mistakes and I obviously hid the 5^th item. She took all my purchases out of the bags and checked each item off against the receipt.
Then when she couldn’t find the 5^th item, she told me that it was only $ 3.99. She shoved a return slip at me to fill out and said that she must see my ID.
This entire interaction took over 15 minutes. And she made me feel like I was being unreasonable. I have never been so rudely treated by anyone.