Henry Bush Plumbing, Heating & Air Conditioning

Wow, it sure pays to get more then one bid! BEWARE– I feel Redlands Plumbing/​Henry Bush tried to gouge me, don’t let them do it to you.
I should have suspected something when they said they would charge an assessment fee, never had a plumber do that before. ALWAYS have gotten free quotes on all my plumbing work. I own a 68 yr old home in Redlands so I have had my share of plumbing, heating and air conditioning work done over the years.
I needed my dryer venting re-​done, pretty simple job consisting of running about 15 ft of new duct work under the house and pop it out an existing opening. I’ve always had the experience of plumbers coming out and being able to quote me on the spot, should have known something was up when he had to «go back to the shop and work this up». Boy, He worked it «up» for sure! Called me back with a quote of $ 995 for the job. Ridiculous! I was knocked off my feet, told him there wasn’t more then $ 70-​$ 80 worth of material and the labor couldn’t possibly be that much. He stood by his quote telling me he really worked hard to keep it down, I wonder how much it would have been if he hadn’t been so kind
Called 2 other plumbers, got on the spot quotes for $ 350 and another for $ 220. Guess who I’m NOT ever calling again for my plumbing needs?

Henry Bush installed a complete heating and air conditioning unit at my residence. Jesse and all the staff were very professional and the units work well. The only issue I have is HB dropped the ball with regards to one of the rebates I was due. The gas company rebate was not submitted and consequently I lost $$.

My experience was nothing but positive. Friendly, fast, professional service. Their technician Roy came out to fix my heater. He did an excellent job of identifying the problem and finding the solution.

Thanks for the great experience

Josh came to our immediate rescue with a mainline stop and was prompt, very courteous and professional. He got to work right away, was extremely thorough, and was knowledgeable. He would be our number one person to recommend!
THANK YOU JOSH!!!

I waited 6 hours for them to show up. They presented an outrageous estimate. The plumber kept saying that this was the universal pricing.

The folks at Henry Bush (Redlands) Plumbing, Heating & Air Conditioning are awesome! We’ve used them for 15+ years, and we’re always very pleased with their service. Yesterday I had a new refrigerator delivered, but when we pulled the old one out the water line was leaking. I was told that the new refrigerator couldn’t be hooked up until the line was fixed. I called Henry Bush Plumbing, and they sent Travis out in about 2 hours. He had the new part in his truck and installed it right away. Thanks to Henry Bush Plumbing, my new refrigerator will be installed tomorrow, instead of having to wait another week. They are my plumber!!!

Im very happy to had my air conditioning unit repaired by this company, Great service!
I had my appointment 8am in the morning, technician Byran was on time. It was running «cats and dogs» that day, so I was advice to reschedule my appointment to another day due to safety issue. The company had no problem on rescheduling to an new appointment right away, surprisingly they even called me later the same day and resend the technician again when the rain had stopped.
Byran did a wonderful job of diagnosing the problem quickly and got it fixed. I was very pleased with the honesty and reasonable pricing. I would recommend this company to anyone.

During our regular service, Josh recognized that our thermostat wasn’t working properly. He was able to get the unit replaced under warranty and came the following day to replace it with a much improved model. He was prompt, professional and did an outstanding job. I was particularly impressed that he wore shoe covers when entering the house and even used a drop cloth under his ladder. I highly recommend this company for your A/​C needs!

They arrived on time and were professional. Rather than charging by the hour they charge a flat rate. The cost was a bit high, but since they were able to come out on such short notice on a weekend, it was to be expected.

I’ve called Henry Bush Plumbing lots of times for different issues, and overall service is pretty good! But anytime they send out Alan Jandt to my house service has been exceptional. I know I can count on him to do an awesome job, he’s super reliable and trustworthy. Leaves my house looking like he was never even there. This past week he came out for a bigger job and had to rip out a wall and replace some pipes, the contractor that repaired the dry wall wasn’t my favorite and when I expressed my concerns to Alan he immediately came to my house to check on things and took it upon himself to complete the job on his own to ensure I was satisfied. When the paint that the contractor used didn’t match my walls, Alan dug out old wall pieces out of my trash cans and went and got the paint to match perfectly and even came out and painted the wall himself. Alan is awesome! Thanks for all your hard work and going above and beyond!

Well other than trying to get a price over the phone and their ridiculous prices after the fact well I guess there is nothing I would have them do anymore

I made an appointment and requested Randy to do the service which he has done for many years. Well they sent another plumber who unlike Randy did not give me an estimate and repaired the flapper on the toilet which took around 15 minutes. On our sink he did minor adjustments to the sink stopper. The bill came out to be 244 $ which seemed high. The invoice he told me would be sent to my e-​mail. Well the invoice had only the total 244 $ and no itemized costs. I have been with Redlands (AKA Henry Bush) since 1976 and now will chance to one of 2 other plumbers with high Unilocal ratings in the Redlands area

Unfortunately we went with this company for our plumbing issue. We had a water main blockage which led to waste in our front yard. When the guy came out he just would not listen or wait to see if the blockage was clear. After just catching him as he was leaving to report that the blockage in the kitchen was not fixed. He stayed to complete the work. He then snaked the pipes and the snake broke our toilet. After being told someone would contact us he left and told us not to use the toilet. Two days later I was contacted by the company asking if the plumber could return right then. As I work for a living, I asked if he could come later on in the day when I was able to arrange for time off. I was told he would be here at 130. It is now almost 230 and he is not here yet. After calling they said he had trouble at his last site and would get here within the hour.
Needless to say I will not be going with this company again and I advise other against it especially for plumbing. I am sitting in my kitchen not getting paid and waiting for someone to fix something they broke. I am so glad I had to use my sick time for this. I could have stayed at work. Not to mention the inconvenience of not having a toilet.

Called early morning regarding a fully stopped main sewer line. The person advised they would be out between 9 – 10 am. At about 10:30, we received a call saying they would arrive at 12:00. By 1:10 they had not arrived so I called them and they advised the technician was just finishing up his first call and he would be coming by as soon as he had lunch. Well, by 3:20 he still had not arrived (either he is a very slow eater or was not «almost finished» with his last job). I called back yet again and was told the plumber kept running into problems on his last job. It appears they only have one plumber. In two of the last times I called them, the technician that responded advised that they were actually AC/​Heating technicians. I would not call them unless you like wasting your time waiting for a response.

Another Mom story lol. My mom had one of her pipes bust at her house today. I’ve had a few competitors (AVIS) in the past come and fix things and the end result was having Henry Bush Plumbing come and fix it right. But It’s seems like when the other companies saw my mom they just tried to take advantage of her, and over charge her! oh yeah, and not fix the problem. But I found a winner with this company! the quality of work, and them being completely honest is going to make me call them every time.

Came out for a visit to my mom, to find out her ac was blowing hot air. Great, it’s a weekend. Great they were open on Saturday! I went into the shop when they opened. Told them my predicament, from mom’s issue to I needed to pay from a distance. fully understanding I wouldn’t get a appointment until next week. Just like I thought. Monday. Better than not at all. Then all of a sudden, 2 hours later, I get a call saying if I was still there, they would be there within a hour! Perfect! Makes it less stressful being able to talk to the guy instead of back and forth on phone. He tested all it of stuff, even tried doing a couple fixes. But no. The original installer fucked up the wiring and power loaded with wrong size breakers etc. He (Roy villegas) really tried his hardest to make sure replacing the 3 year piece of crap unit… with the smell of Electrical fire, no avail. Gave us a quote, was pretty average, so here I now thought I had to wait a few weeks. Nope. He will be out Wednesday for install. Very professional, and I will definitely be keeping his card for future use!

About three years ago, A/​C problems; they said it was a failed capacitor… paid almost $ 400 for the repair. 7 days later, A/​C goes out again. This time they said I needed a new unit. They quoted me a very high price and would not give me any credit from the previous repair if I hired them, nor a refund for misdiagnosing the problem in the first place. So despite what they say, I would argue that they do not guarantee their work. Hopefully customer service has improved since my experience.

If you havent heard of the HERO program, give this company and Chris Patterson a call. Through this program had the guys at Henry Bush install a Tankless Water Heater, a Variable Speed Pool Pump and put in more insullation in our attic!
Biggest benefit, other than lower electric/​gas bills, is that the financing is tax deductible! All the guys did a great job, clean, efficient, showed up at scheduled times. Highly recommended!

Fast service when needed drain snaked. Harry, the plumber, was nice and very helpful.