Reeds Autobody & Paint Inc

This is The third time I have used them. They always do an amazing job. It only takes about five minutes to drop off my car and about five minutes when I come and pick it up. They always clean the inside of my car and detail it as well. I really appreciate their customer service and their attention to detail. This is the body shop that I will use in redding. My car was finished a day early.

Just piked up my car after a minor body repair and full $ 250 detail. Repairs and paint seem fine but detail work was extremely disappointing.
Reeds told me their detail work is comprehensive inside and out, and that it met the highest standard of care and attention to detail. It was clearly implied any reasonable person would find their detail work to be exceptional.
As soon as I picked up the car I notice they’ve entirely missed cleaning key exterior chrome and did little more than a surface dust and vacuum on the interior. No attention to the nooks and crannys. Smudges all over the burl. Overspray from cleaning products on the instruments. My teenager does a better job for $ 20.
When I called to express my disappointment I discovered that Reeds sends their cars out to a third party for detailing. It goes without saying that they don’t inspect the results. Which is to say the quality of their service can only be measured by complaints.
Had they told me they don’t do the work themselves or inspect the results I’d never agreed to the expensive detailing service. Who would?
Reeds has offered to redo the detail work in-​house at no charge and I will take them up on that with the hopes that my initial experience is exceptional if unfortunate. If they do good work I will update this review and improve their rating. However, even if they meet their original promises the second time around I’d be unlikely to do business with Reeds again unless I had the opportunity to verify that they are telling me everything I need to know to make an informed decision.

I’m giving them 2 stars because I feel bad for the shop side, otherwise I would give them 1 star. I can’t speak of their work but their customer service needs some major work. I was told that I could bring my vehicle down and have an appraisal within 30 minutes. My husband took the truck down. We needed the appraisal of repairs quickly because we had already taken the truck to a different auto repair shop that didn’t follow through with the appraisal. We had to have it to the DA that day in order to get restitution on the vehicle. When I called initially I was so relived they could get us in quickly and get the report back so soon. I was surprised when my husband came home without it. My husband called to see when the appraisal might be done, the girl said there was no time frame she could give him but they would call when it was done. I spoke with her and explained the situation and she was rude with me and said I have to wait my turn and would offer no information. I spoke to the DAs office and they said they would give us until 3:00 the next day so that morning I called back again. It was apparent that they already knew who I was and at this point were just being spiteful. They would give me no information and again were very rude about it. At 2:00, knowing that I would be treated poorly, I asked my husband if he would call. He was so stressed over the situation he couldn’t. Bracing to be treated like an annoying inconvenience I called back again because the cut off was at 3:00. I was treated like I thought I would have been. We finally came to the conclusion that we weren’t going to get the appraisal to the DA’s office. Reed’s took an already stressful situation and and made it 10 times more stressful. Don’t tell people that you will do something and then not do it. If you can’t do it, at least have some compassion and tell them rather than stringing people along. We definitely will not be hiring Reeds to do the work on our vehicle. We eventually got the appraisal back at 4:40 that evening. They did not call us like they said they would. I was standing in front of the DAs office at this time and could have brought it to them and hoped for the best but I didn’t see the email until after we left and the DAs office was closed. Such a frustrating situation!