SoCal Self Storage

I went in this morning to pick up my reserved uhaul and get to the office and the employee tells me that he gave someone else my uhual thinking it was me. He does not take it seriously and says he can’t do anything for me! He wouldn’t get the manager on the phone to offer any solutions. I will not be storing my things at this facility if this is how they treat their customers. I do NOT recommend them at all. How do you not check the persons ID to make sure it is the person that reserved the uhaul in the first place!!! Then to top it off laugh in my face and play it off as nothing. Terrible customer service!!!

Excellent facility. Easy access, secure, clean and reasonably priced. Also, the office staff is very courteous and professional.

After I left my voicemail with this company (see previous review), I got a short voice mail back from them saying they didn’t sell my stuff, they don’t know why I got the letter, and to call them back if I had any questions. I didn’t call them back because I was at work.
I got a phone call yesterday from the manager who had somewhat of an explanation. She told me that once a credit card is declined, «the system» send out letters regardless of whether or not it’s updated. I told her that that was pretty silly, considering I’ve been getting these letters for 8 months because my card was declined just one time. She said they are working on fixing it, and that they apologize. While I understand the explanation for that portion, I don’t understand why I was constantly getting letters that said my stuff had already been sold, like past tense. I could understand getting a reminder or even something implying I hadn’t paid or my card was declined. But I don’t understand why I’m getting letters saying my stuff is actually gone and sold, and why I get phone calls asking to write more checks after I’m charged my rent. The manager told me that again, this was their computer system.
So I’m updated my review. I was asked to remove my review, but I feel that would be unfair to me and to other customers, and I did communicate that to the manager. I still plan on moving companies as soon as I get a chance.

Be careful if you are thinking about renting here, they show you a model all nice an tidy and they give you a unit with 3 walls and a net on top where they can see all, I paid and they charged me for processing fee, 39 bucks and by the 3^rd day I went to move in I saw the cage and I asked for a refund and gave crap that they could have rented the place to someone else even though they gave something else instead of what I was shown, keep looking, and don’t even go, there are some other nice places.

I just recently took storage space at SOCAL self storage and let me say I am impressed. I have been a long time tenant of the bigger name facilities, but no more! Laura, the manager, is amazing and you will be treated as if you were the only one renting in the entire place. I really thought she was the owner because of the wonderful customer service I received. This place feels like a mom and pop place. It is a clean a whistle and the best thing is you don’t get lost inside because every isle and turn has a street name that are the same street names used in Rancho Santa Margarita. It is also climate controlled and extra safe! I’m relocating all of my existing units to this new location. Thanks SOCAL storage and Laura for making my storage needs so easy!

This place is a Joke !
Do not recommend anyone to use their storage facility .
If you want to go ahead and pay for their elevator repair you can go ahead and rent the unit there .
YOU CAN NOT blame on customers that your elevator broke down all of a sudden .
Please DO NOT use rent units there !!!

Excellent facility. Air-​conditioned, alarms. Helpful staff. Free cold bottled water is a life saver on those hot moving days! Also, the loaner moving truck is clean and in great shape.