Santa Margarita Toyota Scion

I never comeback this place again. This place is the fist dealer I come to ask Toyota Corolla. Saleman was great. His name is Ben. But his sale manager is really suck. Her name is Karen. Any dealer can give me the best price and they don’t need my information to check my credit. But she request me to give her first. That’s fine. I gave her and she gave me the price more than $ 2000 with any dealer. I told her please match the price with some dealer I gave her and I will get the car from you because this is the 1^st place I came. and she email to me and said that: You don’t want a car, you want a nice package, you waste my time and your time”. I can’t believe the sale manager can email her customer like that.
Anybody who want to buy the car always want the lowest price. She was the worst. She didn’t try to get my business and r and then I come another dealer and get new Camry.
I wouldn’t recommend this place to anyone who is looking for a local Toyota dealership.

Please beware of the service department (dishonest)!! I bought my ’13 Prius here, and took my car to have them check for brakes, alignment issues, and violent shake that I experienced a week before. I was told that the brakes are still good, but needed new tires and alignment. The service advisor quoted the price, and I told him I would hold off on it because it was way more than what I was willing to spend. Then, he explained to me about the issue with the violent shake. He said that the technician ran the diagnostics and found that there’s misfiring on cylinder #2 so it would need the coil replaced for $ 446. I asked him if it’s still covered under warranty, and he said no because my car has 44K miles, and the warranty expired at 36K miles. Not knowing anything about car/​warranty, etc. I told him that I would think about it, and paid them the cost of checking the brakes ($ 24.95). Come to find out, the coil is part of the emission and under the CA law, emission related issue is covered up to 70K/​7years warranty. I called him back and explained to him the law, and he stated that he didn’t know about it. I’m not sure how many customers have paid for services that should’ve been covered under their warranty. The reason I found out it was still under warranty was when i asked for a quote from mechanic friend of mine. He asked me how many miles does my car has and told me right off that it should still be under warranty. He told me that that service advisors & mechanics should’ve known about this regulation. Absolutely disgraceful way of making money.

We headed up to RSM Toyota late Friday evening after work, to pick up my dream TRD Pro 4Runner. Karen, Curt & Nina literally made the process smooth and fast by getting a majority of the deal and paperwork completed prior. They not only did an amazing job at that, they are just genuinely awesome people. My Wife and I are very lucky to have had the opportunity to work with these three. My new 4runner looked amazing upon arrival, as it was detailed and ready to go. The TRD Pro is super difficult to get too, with limited production and tight allocation. I know, if it wasn’t for such a fantastic team at RSM I wouldn’t have been able to get this amazing vehicle. I am so jazzed, that we found RSM Toyota and can’t recommend them enough for your next vehicle purchase. They are honest, patient and very genuine. I only wish I lived closer to RSM, so that I could see all them again on my first service! Hats off to you all, this was the easiest, most efficient and enjoyable vehicle purchase experience my family has ever had. Keep up the great work, I know you all with have years of great success!

JT is great. We have been looking for a mini van for months. We knew what we wanted and we were offered a great deal. JT had us in and out with in 2 hours. Very happy we met him and we will be back in the future. It’s worth the drive, when you get great service. Thank you JT;)

Had our eye on a 2016 Rav4 and our salesman Mr. Sanders helped us. Wasn’t pushy and helped us throughout the entire process. Was in and out within an hour or two with our Dream car. Highly recommend. If you come here search for Mr. Sanders, he will take care of you!

I stopped in JUST to check out the 2016 Camrys — not buy one. I left with a beautiful new Camry and I can’t thank Santa Margarita Toyota and Nick Lemaire enough for the most stress free, relaxed, and fun experience.
No pressure from Nick — I hate that — just a very nice young man letting the car sell itself. My credit is awful, but they pulled that off — I got a very fair deal (Kelly Blue Book app was open on my phone. So I know) and a great payment plan. I highly recommend this dealership — and make sure you ask for Nick!

Recently bought a RAV4 XLE Hybrid thanks to Sanders. He is very personable, accommodating, and goes above and beyond service to make sure your needs are met when you need them.
Would be 5 stars if service for paperwork didn’t take 2.5 hours.

After hearing about new management and positive changes taking place at Toyota Santa Margarita, we decided to pay them a visit. We were greeted by Ruben Hernandez, our sales consultant. He was very knowledgeable, helpful and extremely patient as we took our time to select the right vehicle for our family.
We also met the management staff. Robin and Karen went out of their way to make our car buying experience a pleasant one! Rene, finance manager, made the document signing process seem effortless. The purchase price was significantly lower than other dealerships and the customer service we received was exceptional.
We love our 2016 4Runner Limited! We highly recommend Ruben at Toyota Santa Margarita for your next vehicle purchase.

I’ve only had my vehicle serviced at this dealership and the experience has been steller. Kevin Meachum in service really goes above & beyond. They seem ti have a genuine interest in taking care of their customers. Even the shuttle drivers are great.
I would highly recommend to anyone who is looking for a local Toyota dealership for servicing.

Went to get a normal service as my maintenance required light was on. Kevin my service person thoughht it was too early. Checked a few things and shut off the maintenance required light and said no service was required until September. Now this is honesty and not after your money. If you have a Toyota I would recommend having it serviced here.

Great dealership to buy a new Toyota. Joe Macy helped me out yesterday to buy a new 2016 Tacoma TRD OFF-​ROAD 4×4 and it was painless compared to other dealerships. If you are interested in buying a Toyota, see Joe, and he will certainly take care of you.

My experience at Rancho Santa Margarita Toyota was beyond phenomenal. JT and crew rolled out the red carpet and treated me really well.
They were up front about everything and they were very hepful in the whole car buying process.
We got to meet the friendly staff and even watched the NBA Western Conference Finals with them as they were closed and they continued to help me purchase a 2016 Tacoma.
I will definitely be coming back for future car purchases here!
The free coffee was better than any dealerships I’ve been to.

Sales crew on Mike and Ben were great. They lost my business because of the most unprofessional sales manager I have every dealt with. Her name is Karen. She was the worst. It said for guys like Mike and Ben who depend on her to be professional and to treat there customers with respect. Karen lacks all these skills and from what I gathered she really does not care.
Took my business to Irvine Toyota and they were great. They got me the truck that Karen didn’t even try and get. From what I have been told they have lost a few customers because of Karen.
Karen you might want to try shacking your customers hand and at least attempt to show that you care about their business.
Never again will I shop for a car as long as Karen is the sales manager.

The short of it: 5 stars across the board for the new and unbelievably improved Santa Margarita Toyota. They found the exact (and very hard to find or deal on) Prius 4 touring in red in 1 day.
They also had the lowest price and by far the best no pressure sales (Ask for Ruben Hernandez for the best sales experience you will ever have). Add to that the surprisingly, no pressure finance staff (Karen went the extra mile and located the hardest to find car — she does everything in the background to make the deal happen)
Bottom line the best all around experience I’ve ever had.
Better than having a friend at the dealership. Thanks to our new friends at SM Toyota! We opted for the Hypersonic red with Black and White leather touring Prius 4 ! Wow it is sharp and a beautiful driver that few recognize as a Prius (de-​badged at the dealership at our request)

New coffee machine is great.
Has a «soup» option. Sadly, no soup supplies.
Bit slow on service today. Otherwise, great experience as usual.

My father and I recently just purchased a 2016 Toyota Corolla from this Santa Margarita dealership and it was literally one of the best experiences we could have asked for. Our salesman, Nick Lemaire (Lumiere), made the whole experience from start to finish so fun and enjoyable and seriously was so genuine in helping us find just the right car for me at what fit our budget. He worked so hard to find what was best for us and was so patient and personable and his good looks didn’t hurt either (;
Absolutely LOVE my new Corolla and its Bluetooth features that sync to my phone, allowing me to play my phones songs, read aloud my text messages and make phone calls. I also love the sound system and also how the touchscreen displays my trips average gas mileage.
Would absolutely recommend this dealership and Nick to anybody in the future looking to purchase a Toyota; great experience! (:

I got our new 2015 Toyota Venza from RSM Toyota a month ago and I still can’t believe how lucky I was! I went in for a recall for my other vehicle and just decided to test drive during my wait. That was the best decision I ever made because then I met this super down to earth, genuine sales Ruben Hernandez.
Ruben was just a cool guy that’s the complete opposite of the typical pushy, arrogant car sales! We had been looking leisurely for a car for about 2 months before I went to RSM. By the time I went to RSM, I was very fed up with the mean, unprofessional attitudes I’ve encountered during my car search. So when Ruben showed me this sincere willingness to work with our budget without any aggressiveness, it was just too good to be true! It turned out it was Ruben’s 1^st week as a car salesman and I guess because of that, Ruben has not caught any of that meanness which we observed from other senior RSM sales later into the deal. Anyway, we got our car because of Ruben’s professional and pleasant determination in reaching a deal with a customer! Thanks a million Ruben! We LOVE our Venza! Please keep up the positive cool attitude ~ you’ll be #1 sales in no time!!!

This is a long one… My review is two-​fold: maintenance and sales. I originally went in for maintenance because out of the blue, my ’03 Corolla wouldn’t start. I had the car towed to the service dept and dropped it off overnight. At 8:45am the next day I was told my car would be on diagnostic for about an hour or so and they’d call me. At 12:30 pm I called and the car was still being diagnosed. I called back at 1:45 pm to check and I was told the car had been starting all day! What was nice is that they didn’t charge me and they fixed some needed recalls but in the back of my mind I wonder if the full diagnostic was done? My husband took my Corolla to work the next day since I had to drive to San Diego. Well, the car wouldn’t start again! Thank goodness I didn’t drive it! There was obviously something up with it. So that’s what brought the rating down. The whole thing was odd.
When I had gone in to pick up my car originally, I saw this cute pink and black Prius C and test drove it with Nick. He was super nice and personable. I spoke with Nick and Sam and they were very patient and accommodating with negotiating a price (we were talking well past closing). Ultimately, I ended up deciding to trade my Corolla in solely because of the unpredictability and because service couldn’t find anything wrong (still weird to me). I very much enjoyed working with Nick though, he called to follow up and thank us, and he’s been great in making sure I’m happy with my purchase! Since it was raining when I bought it he made sure that the car gets detailed and washed once the weather clears up. Definitely work with him, he’s great!

Bought a car today from JT and it was one of the best car buying experiences I have ever had! It was easy and I didn’t spend my whole day there like previous experiences. He was very helpful and answered all my questions about the car and showed me exactly how to work my new features that came with the car!
I would definitely buy my future cars from JT and will recommend him and the Toyota dealership to all my relatives and friends!
Thank”s JT for a great experience!
Chris Stonehouse!
My second compliment is for Crystal Ott. Crystal handled all our financial docs and was extremely professional and explained everything in detail.
Crystal was extremely friendly and was a pleasure to talk to!
I want to thank Crystal also for making our experience a great one at Toyota of Rancho Santa Margarita!
Chris Stonehouse

The guys here were great. But the coolest was John Todd aka JT. I appreciate his nice nature and patience. Made the car buying experience a cool one.
They had a bad ass hot coco machine which came in handy when I had to wait around.
Jared was a cool sales guys too and the old guy Vic was funny.
the sales manager, bill, I think was his name was also nice. I’m glad they didn’t act like hotshots or badasses.
They even drove my old truck home all the way to Orange.
I’ll be back for some hot coco and too make their day a living hell again when I need maintenance done