Yellow Dot Heating & Air Conditioning

We needed a new downstairs HVAC unit. I called over a dozen different places. Only three could make it to an appointment. So right off the bat only Trane dealers took the time and cared enough to want our business.
Joe was the salesman who came out to our house. He was very professional and knowledgeable about Trane products. He did a complete assessment of our heating and air needs.
What was reassuring that all three Trane dealers who came out. They all said after inspecting our duct work under the house. That both of the return air ducts where to small and starving our system.
So Joe worked up a quote with new duct work, new air handler, outside unit. It came with Trane’s excellent warranty program.
But We did not go with them. The quote was the cheapest but past reviews on Angie’s List where good but not as good as the company we choose. They also only offered a 2 year labor warranty. And he never called me back I had to have his manager hunt him down. Also the quote work up seemed a little anemic compared to who we choose.
The Reason for 3 stars was no follow up, and no other offers other than the original one. I think when spending 10K, as the purchaser I feel I have the right to hear any and all proposals and counter offers.

I am happy with services I recieved from this company. I had some duct work repaired about a year ago and 2 tune ups on my heating and air system within the last year.

Great guys. I needed two new units and they had them in within 24 hours. I was running a 103 temp and the AC had died in 80 – 90 degree heat. The sales guy was out here at 8:00 the next morning. I had 3 estimates and he beat them all. Then he managed to snag two units that had been ordered for a construction site that did not need them until the end of the week and could be replace by then. Got the truck rerouted as he sat there on the dinner table and explained how ill I was and why I needed «dibs». Great guy. Got financing via Lowe’s. No complaints. They arrived the next day at 9 sharp and had the old units in the truck within 15 minutes! Within an hour they had the new units on the new pads and were swarming my house like army ants. They wore foot covers etc and didn’t leave so much as a single ding in my paint moving the old indoor blower from the attic etc. A month afterwards I had an issue with a blower. They came back in and tweaked the system. Then I had some power outages with seemed to confuse the thermostat. A guy named Moe came out and cleared it up. Checked over the entire system. When they say everything is free the first year they really mean it. Great install. Cleaned up after themselves and now this. Great after care. No complaints.
Update: Had a minor issue as we went from heating to cooling. These guys came out and worked the problem. It was 90% user error on my part. Still — no charge and no complaints about me messing up their thermostat setup with my need to fiddle with electronics — lol. The install is perfect and they really back up their guarantee. I can NOT say enough good about this company except to say they will get every dime of my business. I WILL be extending the warranty or whatever they call it and buy one of their annual contracts. I think its $ 100 a year and includes annual maint. Money well-​spent.
Update: They have a tech named Moe who is a HVAC genuis and pretty darned funny. Lightening hit the unit and he brought it back to life. Kudos.

Since the hottest summer of 2013, my A/​C unit has had a recurring issue, though mostly random, that it’d dropped the pressure out of nowhere, and then fail to cool shortly follow.
For a full year I’ve had many HVAC guys from different companies coming out and inspect the unit. The money that I dropped, in *diagnostic fees* for every trips they come out, could’ve paid for me to buy a big ol’ bag of ice for the bathtub everyday for me to sit in and stay cool…
This year, obviously the issue resurfaced, on the hottest day of the year so far, and right before July 4^th weekend. I gave Yellow Dot a call. They asked me if this was an emergency. I told them nothing I can’t live with but I prefer to get it done ASAP. So they send someone out on July 3^rd to *inspect*.
«More money out of my check book that I’ll never see invested return, I guess.» However, their technician quickly identified the root cause, told me they have to order the part, which take approximately three days to get from warehouse.
Surely enough, July 9^th I got a call from Yellow Dot again. Part received, and they are sending someone over to install, just as my thermostat hit 93 DEGREES IN THE LOFT! Joe came walking from his truck, shook my hands, and quickly went to work. He also told me he needed to replace a coil connector, but had to run back to get a hack saw. Once he returned with proper tools and tubes, within the hour, my house is sufficiently cooled again! And he never even charged me for the extra leg work and repair work on top of the ordered part and labor.
Great customer relation, top technician and services. Took care of a problem no one had solved in a year. Yellow Dot gets two thumbs up from me.

I had a very mixed experience with Yellow Dot. I first want to say that the install technician, Joel C., was wonderful, very thorough and professional. I had an unusual situation, a poorly-​maintained furnace (which was admittedly my fault) that had a deadly carbon monoxide leak. The furnace was still under warranty, so a part had to be ordered from Carrier. Unfortunately, it took almost three weeks. While I understand that Yellow Dot was not responsible for the delay, I feel that the office staff need to be way more proactive with communication with the customer (me). I had to check back with the office staff every couple days, which I feel is not my responsibility, otherwise I think it would have taken four weeks to repair my furnace.

A ground strike of lightning destroyed the compressor on our air conditioner. The first contractor who looked at it was vague on how much it might cost and even more vague on how long it would take to repair, quoting me ‘at least a week for the part and maybe another two or three for an appointment to install it’. Yellow Dot was fast, reasonably priced, and the tech could not have been any nicer or more professional. In one afternoon, they’ve earned my loyalty.

We had been customers of Yellow dot for the past several years. A year ago and a month ago, they installed a new AC system in our home. This month, the cooling coil leaked. The manufacturer’s warranty had just expired. Yellow Dot stepped up, and took care of the issue at their own cost in a timely manner. This is professionalism and customer care at its best.

These guys are great! They fix the problem, educate you in the process, and do not try to upsell you into a new system when a simple repair is all that is needed.