Firestone Complete Auto Care

Didn’t have an appointment and has a great experience for the FIRST time in a very long time at a Firestone location. Very pleased with the customer service and the detailed explanation of the services performed… no pushy sales. I will be back here!

On July 07, 2015 My husband went into this location to get a new spare tire for my car. He got that, put it in my trunk and went on his way. August 27, 2015 I had the opportunity to use that spare. The second we put the car down we realized it was FLAT! Never had this happen. Its a brand new tire. I put air in it using my compressor, air is just hissing out. So I overfilled it hoping for the best and proceeded to the Firestone 5058 N. New Hope Road. I encountered John S. (The Service Manager) who was pleasant enough to use soapy water to see where the leak was coming from. Which It showed there WAS in fact a leak. He grew UNpleasant when I asked for a new tire. Its the right thing to do OR repair it for free. Besides this is my safety and the safety of my child we are talking about here. He refused. Saying you didn’t purchase Firestone’s «Road Hazard Protection» so there’s nothing they can do. Why would a tire lose air in just a MONTH in the trunk? Oh Its corrosion they say, maybe the tire wasnt sealing to the rim. I said «You gonna have to bear the wrath of my husband. He’s super pissed about this» He says, «Call him, I’ll talk to him and say the same thing.» as if it were some kind of challenge. He and my husband did speak, It didnt end well and John S. refused to talk further with my husband. I told him i wanted to speak to the manager, Rich, came out to speak to me and proceed to shift the situation BACK to John S. I told them to take the tire off, find out exactly what is making the tire leak, fix it etc. My husband calls back and says «there’s a checklist attached to that receipt of the spare tire purchase. Whats checked off for Tire and Tire Maintainance»?” I saw there was nothing checked off. But they made sure I had washer fluid, thats for sure!!! they didnt even check off anything about the tire/​tires. Oh there’s corrosion, what corrosion, we’ll see them later. I brought this up to both the Service Manager and the Manager’s attention that a Robert Higgs (Technician) didnt do any double check of my tires. Good reason for you guys to cover your butts and just give me a new tire and shut up. The Manager walks away and simply goes in the back cleans the corrosion off the rim and puts a new tire on. Comes back in and hands me a receipt to sign and sends me on my way. We believe to this day that they saw corrosion on the alloy rims and ignored it, figured we’d be back in about a flat spare and they would bear the bad news that we didnt purchase the «Road Hazard Protection», Sorry guys, you have to pay us more money. But that plan backfired on them and so they gave me this jacked up tire. Let the record show this place is fraudulent and knows NOTHING about customer service and do not care for your safety as you are on the side of the road almost getting hit to put air in a tire that should of had air in it to begin with. I will never come back to this location and neither should you! Hope this helps!

Customer service is ok. About average but not bad.

Great prices on service, but they take FOREVER to get it done. I they say 3 hours, assume 4.