Sunrise Chevrolet of Forest Hills

A couple days ago I made an appointment with Gil to come in and check out some cars out. I couldn’t be happier me and my wife are very happy with the Chevy Equinox lt and Gil was beyond amazing very patient and helpful. He answered all of our questions and explain everything with detail. The best thing of Gil was that’s we never felt pressure or rush in to making a decision. We felt very comfortable around him and felt that he had our best interest at hand … Thank you very much guys

Hey wassup this is Taylor, I purchased a check cruze 2 days ago from here and I receive BIG help from Gill and Marcus with there patience and understanding, at no point did I felt rush in my decision to purchase my car. I am one happy camper. Nothing but love for them guys over there and I would recommend others to this place. point _

Came in to Sunrise Chevy «just to look» at a Subaru they had sitting in the lot and ended up with keys in my hand the next day. Gil was super helpful and accommodated a test drive even though they were about to close up for the evening. Even though this was a Subaru at a Chevy dealer Gil did his best to answer any questions I had. The whole process was pretty painless and I couldn’t be happier with my new ride.

Good Evening To All! So my partner and I brought our car, a Chevrolet cruise, July of 2015. For the last two months the «airbag» sign came on. We tried making appointments at other locations but they were all too far out. We contacted Sunrise Chevrolet and they gave us an appointment within a few days. When we arrived there today at 3PM for our appointment, Dave was there to greet us, whom was welcoming and pleasant. He saw that we were with two children, ages 3 months & 5 yrs old, and told us to take our time when getting out of the car. He asked my partner for some information and told us it will take a little but of time. So my family and I decided to go grab a bite. Within 30 mins Dave called us and advised us that our car was ready. When we arrived back to Sunrise Chevrolet we saw that he not only fixed the «airbag» problem but also fixed our license plate, which was dented by something that hit us on the grand central pkwy. Dave went above & beyond on keeping his customers satisfied & made sure we left with a smile on our face. Big Thank You to Dave, on behalf my family & I !

Kudos to Sunrise for their terrific service this week. We recently purchased a Chevy Suburban for our business and had a transmission failure. I called and said «I understand everyone needs their car right away, but this is a business vehicle and can’t be replaced with a loaner». They got us in and out seamlessly. I’d refer them to others and plan on making all our future Chevrolet purchases there.
Ask for Kelly Mannino in sales!

All I can say is AMAZING SERVICE! The service department is by far the greatest. Dave is very nice helpful. Highly recommend! I’ve gone to East hills and you couldn’t pay me enough to go back there.

I am 23 years old, and I recently got my first car thru Marko Kauzljar. It was an awesome experience. He was very informative and supportive. He knew what I was thinking before I even ask. He made the process very worthwhile and easy. I would definitely recommend him for any people who don’t know much about buying cars. Thanks Marko!

I was in the market for a new truck so i figured I’ll stop by to check out the chevy traverse… went there after finishing a work out from the gym so maybe i was not dressed properly to some salesmen… the receptionist was very friendly and got me a salesmen. …didn’t get the guys name but he took a look at me and proceeded to pass me to another salesmen. …hmm ok i let the new salesmen know that i wanted to see a brand new traverse since none were in the showroom… well him and another salesmen whom he was training with the same name took me to the service department and showed me a customers traverse that was being serviced! He couldn’t walk me over upstairs to see a new one… i should of ripped this guy a new one but was not in the mood… they shouldn’t assume what a guy can afford by the way he’s dressed… anyways went down a few miles and bought a 42.000 truck from another dealer… a good salesman can’t and shouldn’t assume what a customer can afford

Very unorganized, showed up for appointment and stood there ignored for a good 5 min. Asked about separate issue which I was told go find parts Dept. Parts Department was very nice. Walked back to the person who checked me in and informed them I would come back they marked me as waiting. Did not receive phone call car was ready, I had to call. When I showed up to pick up car was ignored for 10 min along w/​other customers. When finally helped they could not find my car, then the keys then I was asked if it was a button start. Pretty much took 40 min to just pick up my car. No sense of urgency or customer service. I did not get the persons name who ignored me but older black gentlemen along with several mechanics who walked past me.

I feel that it’s only fair that I give an update on my previous negative review. The people at Sunrise Chevrolet of Forest Hills have reached out to me a month ago to let me know that they’ve addressed my concern and will do their best to fix this problem. I was a little hesitant about replying right away. But I can say that after a month I’ve seen a significant improvement in the issues regarding traffic. I’ve also seen a Sunrise Chevrolet Employee on the street corner watching out for congestion. Great job Sunrise Chevrolet…

I spoke with Giovanni on the phone and he was very helpful. He set me up with everything I needed. Excellent customer service and very professional!

Brought my car in for some warranty repairs… left and the car overheated and broke down with my 9 year old daughter in it. Took me over an hour to get it back to the dealer because I had to keep stopping to let the engine cool down.
After I got it back — the mechanic told me the manager wouldn’t let him put gas in the car to run it so that he could «flush» the system. I also had brought it there to get the inspection done and they told me I had to drive the car and get it done. Well… it broke down and it was back in the shop.
Now fast forward over a month — I just got my car back!!! In the middle they lost some staff member who lost my paperwork. I was driving a loaner for over a month! My experience here was horrible and the cost kept rising. They gave me some measly 10% discount I think… it did nothing.
With managers changing and who knows what was going on here… I feel like I wasn’t taken care of. The inconvenience of breaking down and not having my car for over a month was incredible.

I came here about a week ago, to fix a recall in my Impala. Something about an ignition key malfunction. Should be a quick fix. I was expecting in and out in under 1 hour. Upon arrival, I saw a small group forming in the waiting area and a line of cars out the door. #FML
Sunrise Chevrolet really needs to improve their customer service. While waiting on line, I saw these 2 guys in light blue shirts, who worked at the 2 desks, working in a what looked like a diligent manner, but the line wasn’t moving at all! Especially this one guy with glasses. He would be typing something one minute, and then he’ll randomly go to a car and read something and then head over to a mechanic, say something and come back. type some more. 30 minutes later, he’s finally done with his customer and instead of acknowledging that there’s another customer waiting for him, he goes off again. He’ll come back in 10 minutes, still ignoring the next customer on line, and continue typing. Yeah, that’s pretty much what I experienced from him. When it was my turn next, I waited exactly 11 minutes to be acknowledged by the guy. Ridiculous… –_​–
Aside from that, the recall for the ignition was very quickly fixed. just as I had expected. Whole ordeal took over 1 ½ hours.

I was there for service for my SUV truck. Transmission was making noise. It had only 38 000 mile. It still under warranty up to 100.000ml. I left my car 2 days & they didn’t fix nothing & they sad has no problem. It was a problem they didn’t want to fix. They had another SUV truck for service they checked transmission but that car had no noise. They still ignored me. I hate to go there. I don’t recommend to any one to go there if you have worranty cover on your car. They want to get paid cash.

Coolant system was leaking to cause engine overheat and I have to purchase a coolant from a gas station temporary otherwise I couldn’t make it to the dealer to have it fixed.
But the dealer have to charge me to have the coolant system flushed because of the wrong coolant in it. If the part was running properly without failure the wrong coolant won’t be in the system. And my car is under warranty so I don’t feel right to pay $ 19x.xx for the system flush plus I don’t know if you guy from dealer really did the system flush since the new coolant supposed to look pure clean orange color but now the coolant look blue and orange mixed so I have a feeling the technician from the dealer just charged my money without doing the actual work. It looks like the technician just pour the orange coolant without cleaning up the left over blue coolant which you guys mentioned wrong coolant in it. If the coolant system has been flushed, I don’t think I can still see the blue coolant in the system. This is how it looks!!! Sigh!
Plus this is the first time I need to pay to have the vehicle repaired while the vehicle is under factory warranty. This is very unacceptable.
So I am sure I won’t be buying new car from Chevrolet anymore after my Sonic RS is gone.
Because their factory warranty is not free. At least, I never have to pay a dime from my own pocket when I was with Mitsubishi and BMW before while the car is still under warranty.
So people if you are thinking about buy one from any Chevrolet dealer, you have to think it again before buying. Their warranty is definitely not free.

My wife and I walked in a month ago looking to trade our car (Silver Equinox) in for a same model upgrade. Our salesman Engin was very detailed, accommodating, not pushy and pretty honest. Dealing with salespeople a lot, it was refreshing to come across someone like him. We were told our car would be ready in early June. Much to our surprise and delight, we picked it up this past weekend. Every deal we had made last month was honored and then some. He got us extra rebates that were pretty significant. All in all, we were in and out in less than an hour. That had to be the most seamless auto transaction ever. EVER. Walk in, trade in, talk to finance guy, sign, drive away, in less than an hour.
I’m sure the other guys there are nice, but if we ever buy another car, Engin is the guy to see.
Stu and Syl…

Asked for alignment and tire pump IF it needed it, as in they should have read the label on my door this past Tuesday (4÷21÷15). Car came back a recipe for a tire popping accident and in worse condition than it has ever been. Have not had a chance to drive it on a longer distance than a mile since then so did not notice it until this weekend. Alignment very much to the left which is extremely dangerous as it now veers and swerves. Tires supposed to be at 30 PSI in cold weather, instead they were at 37 – 38 PSI in 40° F temperatures. Very dangerous. Someone from the office needs to fix this when I bring it back this week. I paid 99 $ for an alignment only to have it come back and put me and my loved ones in danger.
Update:
Went back and the people there called me personally to ask me for details on my car’s status and listened attentively to what I wanted done. The man on the phone was extremely polite and did not charge me for the second round fix. There is a lot to be said for a business that will listen to a customers’ needs and make improvements to the work they’ve already done. Thanks for doing the right thing, Sunrise Chevrolet!

Just got an inspection from Sunrise Chevrolet. Although they were extremely busy, making the wait on line a full hour, the staff was very friendly and my car was inspected quickly and efficiently. Would recommend and will go back for my next service.

Came in with one problem paid $ 840 dollars later not fixed yet. Note I gave them another try they fixed problem I came in for it did take like 3 days to do it but it was done…

This place is now Sunrise Chevrolet.
I had the pleasure of going here today for an oil change. I didn’t want to trust the local oil change places since 2011 Chevrolet cars and on need to use Dexos1 oil and they don’t know how to reset the computer. I pulled in expecting to get «ripped off» by dealer pricing.
To my surprise, I actually SAVED money. My service guy was Alin. A very affable guy who recommended I take the service package because for $ 5 extra, I get my tires rotated. They had a clean waiting area but I chose to snoop around the neighborhood. I got a call about 30 minutes later and thought, okay, here comes the hard sell. Instead, it was Alin informing me that upon inspection, the service guy recommended I do a rear brake adjustment and cleaning. I asked about the pads, sure he was going to gouge me. Nope, my pads were fine, just needed a cleaning. 40 bucks. I couldn’t believe it. I was at a dealer and he was SAVING me money and not trying to sell me anything. When my car was ready, he noticed my inspection sticker was almost up and asked me if I wanted it taken care of. I didn’t even notice it was expiring.
I will never go to another mechanic as long as I own this car. I will be a regular Sunrise Chevrolet customer from now on. When I’m ready for a new car, they’re going to get my business.
Thank you Alin for restoring my faith in dealerships.