Ford Lincoln of Queens

I would totally recommend this dealership, especially Liz Girnus. Yes it is their job to go above and beyond, but it so refreshing when someone actually does and they do!

This is a great dealership! We dealt with Liz, who was readily available with any questions that we had. She got us into a loaded Ford Explorer, with great monthly payments, and the entire process was seamless. Typically I wouldn’t write a review as I expect this service when buying or leasing a car, however, I feel that Liz definitely went above and beyond and I am positive that I wasn’t easy to deal with! After the sale, I had issues with my insurance company and documentation, when I called for her help, she remembered me and followed through. Even though the sale was already finished, Liz proved to be a solid person to deal with. Highly recommend!

I walked in here on Saturday to buy/​lease a Ford Fiesta. Although I had an appointment, the salesman informed me that he couldn’t possibly show me any cars. He also advised me that I couldn’t test drive a car without an appointment. (I had one.) He also told me he didn’t have any Ford Fiestas to show me and he was far too busy to help me. So I walked across the street to the Honda dealership and bought a Civic. I walked in to buy a $ 20,000 car, and was dismissed out of hand. What would happen if I had already bought a car and it needed routine maintenance? Worst customer service ever. I do highly recommend the Honda dealership across the street. I love my new little civic coupe.

I was thrilled this summer when I found a good deal for a new car lease at this dealer. Fast forward 11 weeks later and still no car. I didn’t get return calls unless I called 4 – 6 times. Each time, the delivery date was changed without explanation… I would never find this out until the day before I was told to expect the car. Ford Corporate had to get involved and even they weren’t told the truth (Ford filed their own internal complaint). They refused to give me the order number claiming that, «If you want that, I’d rather give you your money back as their’s no trust». I promptly mentioned no trust can be had when you are given no information or consistently lied to, etc. I was yelled at for having corporate get involved (what else are you to do when sales and the management don’t contact you back) and spoken to in the most disrespectful way that has ever happened to me.
I promptly canceled my order and got my money back — which I did get quickly as I told them I was filing complaints. «Shockingly» I found the exact car at 2 other dealerships — this dealer told me there were «none on the North east» and I’ll be picking my new car up tomorrow (2 days later only due to my schedule) at a comparable price.
Once this dealership has your money, you go from being a well treated customer to someone they don’t want to bother with.

I walked into this dealership having already done my research and asked them to beat a price I got at another dealership. We came to an understanding (and a price lower by $ 5) and was told they would do «whatever it takes» to get my business and agreed I would be back the following week to sign on the car. Upon going in to sign for the car, the formerly mentioned deal was no longer on the table. The vehicle they had in stock was the same vehicle we had discussed with the addition of all season floor mats ($ 70). Over a 3 year lease, I would be spending $ 180 for $ 70 floor mats! When I called out Mr. Mike Duff on it, his response went from 0 to 360 in less than 5 seconds. It was like I was a child sitting in front of their parent getting scolded for something wrong that they had done! Having family members in the car business, he was taken back by the fact that a young female knew how this world worked and wasnt going to fall for his games. All of sudden, he got up and stormed off to check «the incoming folder,» he didn’t want to talk numbers, he wasn’t making a profit off of me and therefore would not sell me the vehicle, and he told me the car had to come from jersey so I have to consider gas & toll into the price as well!
I am NOT one to write reviews… but you have been warned! The reviews you read about this man are true! The first time I walked into this dealership, no one greeted me & no one acknowledged me until I went and spoke to a car salesman myself! With that being said, Philomena is great! She was understanding, and took the time to actually find me the car that I wanted. I honestly wish I could’ve given her the sale. Unfortunately, Mr. Duff wouldn’t budge $ 5 – 10, and personally speaking, I’m not going to give my money or business to a grown man who wants to have a little tantrum.

Once again the Ford Lincoln of Queens team made the new lease process seamless. Thanks again to my sales rep Andy, my finance contact Gregory and Lead Man Michael Duff. I am a loyal customer. Keep up the great work. Highly recommended.

I wish you can give zero stars on a review.
I spoke with Mike Duff who was very nice after submitting an online request to 3 dealers, after I was quoted by DiBlasi Ford.
I explained the deal I was offered and they guaranteed they could beat it. I met with Andy who came off ok at first and told me he could only match the price.
Then the cars he offered in the color I liked weren’t the same package as DiBlasi.
I again spoke to Andy a day later and he told me the price I got couldn’t be right and the other dealer was crazy.
I guess customers who ask educated questions about financing and pricing piss him off. Well I made the mistake of asking if he could get me the white fusion with the 300A package and I would pay the 600 more for the tri coat and buy it from him if he matched the price. Keep in mind he actually had the other price quote in his hand to view the first time.
Well Andy exploded and recommended I buy the F ing car, from F ing DiBlasi and the guy selling it to me is F ing crazy because he is losing money on it.
How do you sell cars for a living and have no idea on how to treat customers. I’m easy to deal with and didn’t take up more than 15 minutes of his time.
Maybe the other sales people are better but my experience was F ing terrible.

Really really great customer service. Mike Duff and his team went abive and beyond to help me decide on a vehicle. I test drove the lincoln MKZ, nice car, just doesnt meet my needs. Mike really helped me decide in something different that would work for me. No pressure sales enviroment. Good guys all around.

This place is a joke… Stay far, far away!
So it started out with my girlfriend and I looking for a specific car (Ford Focus SEL). I spoke to the salesman Al on the phone about purchasing the car.
Al was very helpful in helping me locate the car, and although they didn’t have the particular trim I wanted they had a model close to it, so I was willing to get it.
I finally went to the place and viewed the car as well as took it for a test drive. When I returned we sat down with the financial consultant…
and it all went downhill from there…
He played all of the ‘typical sleazy car salesman tricks’. I asked him what the price of the car was and all he tried to do with me was go over monthly payment prices and avoided my question. When I told him the price was too steep, he told me he’d give me a cheaper price, but the payment period would be extended… (what am I an idiot?).
I was able to calculate the price of the car based off of the interest rate, which took him by surprise. I told him I wanted to negotiate the price of the actual car and…
He BECAME FURIOUS!!! Eyes bulging, he explained that his prices are final and if we do not like it we were free to go somewhere else!
We discussed it for a little while and ultimately decided we were not going to be stuck paying such an exorbitant rate for years. I politely declined his offer.
Like a toddler upset he didn’t get his way in the sandbox, he told us to give him back his «free brochures».
While we were driving home, Al called me with panic in his voice and suggested we negotiate another time. I did not take that offer.
I wouldn’t do business with them or suggest anyone else does for that matter.

So the salespeople are nice, but my biggest qualms are that no one knew what cars they had in stock and two the cars that they listed on Lincoln’s own CPO site weren’t even CPO.
I saw a 2010 CPO LINCOLN MKZ with 32k miles on it for a shocking $ 17,500! It seemed too good to be true and it was. I drove to dealer and the car was still there which was a good sign but it had a cracked bumper and a cracked grill and little parts were missing from the inside and upon further investigation was told the car was a fleet lease meaning it was cab or limo car.
I asked why this car was so banged up if it was a CPO and the salesperson said it wasn’t. I said thank you for your time and walked off.

The BEST customer service ever!
¹¹⁄₂₀₁₂ — Walked in. Greeted politely and properly by salesperson. Was directed to come back in 1 month because they had to take care of hurricane Sandy victims first. Totally understood and left hoping to get more assistance next time.
¹²⁄₂₀₁₂ — Went back. Saw the same salesperson a month ago. Was immediately greeted with a big smile. The salesperson actually remembers! Found the perfect car of choice. Made a quick and smooth transaction. Salesperson was very helpful throughout the entire process. Left happily!

Ira is an amiable, knowledgeable, and honest salesperson. Finance manager, Reggie, was very understanding and not too pushy. Ford Lincoln of Queens is a rare gem as it is one of the only dealerships to provide outstanding customer service. I would definitely recommend.