Firestone Complete Auto Care

I had to get new tires and opted for a vehicle state safety inspection. When I picked up my truck they left the wheel ring covers off and had I not mentioned it would have driven off and never seen them again. They did however save me the cost of the inspection by letting me know I need new back brakes first but we’re quoting over $ 500 for parts and labor. Not sure if that’s typical but to me it seems outrageously priced (especially for on base). I’ll figure out how to do them myself for a fraction of the cost being that I was annoyed with having to mention my wheel ring covers.

DO NOT COME HERE
Took my car to get inspected, they told me I had to replace all the pads and rotors (for just under $ 1000).
I said no thanks, took a look at it myself, and found the rear rotors were in perfectly good shape.
Took it back for reinspection, and they say I need to replace the rears cause they put it in the paperwork already that they need to be replaced. (But no worries, they would do this for a bit over $ 300!)
Again, I said no thanks and went to replace them myself. Found out they cross threaded one of the lug nuts on my wheels after the last reinspection. Had to break it off and replace the stud and lug.
Took it back a final time, I pass inspection. I get home, and find out two of the lug nuts on my front left tire were loose enough to take off with my fingers, and the other three were hardly secure. Seriously, stay away from this shop.

Not impressed by this location. Do they even work on foreign cars?
I went in to get two things fixed. Got the car back and it’s idling roughly (it never did this until they worked on my car). Then it keeps flashing a bright red warning light at me. Telling me to go to a workshop for my battery and alternator. I have had parts replaced in this car before and it worked fine afterwards. Went to this location (it was the closest one to me when my car decided to break down) and it seems like my car has backtracked. Throwing me errors that I had previously gotten fixed. I’m not stupid. I don’t know how I spent almost 800 $(over 500 $ of that was just labor) and then get my car back acting worse than it ever has. The people here are very friendly but this was BS. I am taking it back tomorrow and pointing out that NOT ONLY did they charge so much for «4 hours of labor» but they broke other parts that, when I initially dropped the car off, were fine. I’ll see how they are tomorrow and update from there. Right now, I am extremely unhappy about this whole situation and the work they did. I don’t even know if they got the right parts. Sure spent enough money on them. I’m not giving them anymore money. I don’t like dishonest places and this one has given me that impression.

I’ve come here a few times now for oil change and tire rotation and had great service every time.

If you like to save money and purchase your own oil and filter, do not take it here for an oil change! Firestone will not do it for you. You are obligated to have them use whatever oil and filters they have. Sounds shady to me. I will never take any of my vehicles here for service.

Not the greatest, but definitely better than a lot in the area.

I have to amend this review. When we got home I contacted Firestone about my experience. I received an email back right away, and the next day the regional manager called me. He was incredibly nice and professional, and very apologetic. He reviewed the issue and asked me to send him copies of my repair bills and my own mechanic’s estimate for the job done.
He offered to reimburse me for the additional charges entailed, and is also reimbursing me for the difference in my mechanic’s prices and what we were charged. Honestly, I was floored. I was hoping to maybe recover some of the cost that I spent to fix the bad work, but was sure I was out the initial repair.
In a society where politeness and decency are rare, and big corporations don’t care about their customers, this was a breath of fresh air.
I don’t know that I’ll take my car to a Firestone dealer for repairs again, but they have my tire business for life.
Thank you, Mr Walker. I’m stunned and grateful.
Horrible. Just horrible. Our car radiator blew out on vacation, and we were forced to stop here for service. They ordered the wrong radiator first, but didn’t bother to tell us that they had screwed up and had to get a different one in, which took several extra hours. When they finally got the car «fixed» ($ 1,300 and ten hours later) they didn’t clamp a hose back onto the engine. They broke off the transmission dipstick while working on the engine, and didn’t bother to mention that, either.
Our car wouldn’t start the next time we stopped and had to be towed in to another Firestone dealer, who also wasn’t able to figure out what was wrong (although it turned out to be obvious). We had to spend half a day trying to deal with the car, and then limped into our destination where we found a REAL mechanic who diagnosed it over the phone, fixed the hose and the clamp and replaced the broken dipstick for less than $ 100, including labor.
I guess if you just need tires you could stop here, but don’t let these people work on your car, whatever you do.

I took my car in on Monday morning for brake service and an oil change, leaving instructions for them to call back with an estimate. Dan called me within a couple of hours and explained in detail the work needed. I ended up needing pads on all four tires, for which I hadn’t (but should have) budgeted. He gave me the URL and suggested I visit the company’s coupon site, which ended up saving me $ 109 on the job! In the end, the price was very reasonable and the car brakes much more smoothly now. The staff I dealt with were very courteous and professional. I’ll definitely be back!