U-Haul of Providence

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Very helpful staff.
Thank you

The manger of this location refused to rent me a trailer even though the truck and hookup I had was rated and suitable for the trailer. An improvement would be to fire this manager. I had previously called this location to verify that my hitch hookup would work. I believe that I spoke with the same person, the manager, who later denied that he, or any of his employees would tell me that my hookup was suitable for the trailer. He even told me that I was lying and didn’t call him and I must have talked with the people in Phoenix. I asked him if people in Phoenix have Rhode Island accents [the person I spoke with had a RI accent]. He said yes, it is possible… I can’t deny that it is possible… Anyway, I civilly tried to work with him about the situation. He refused and was unhelpful. I then got really mad and demanded that he put me on the phone with his manager because he is wrong and I needed the trailer to take to Michigan the next day. He first said nobody was above him and I told him that was BS because UHaul is a massive company and he reports to somebody… So instead of putting me on the phone with the person himself because he didn’t want to help, he told me to call the number printed on the door and left. So I stood in the parking lot and politely spoke to the person on the other end. She then called the manager at that store. I listened to the conversation in the store. He then started explaining to his management that he just wasn’t comfortable with me using the hookup I have. The manager told him it was ok and to hook up the trailer to my truck. He gave in and did it. I let him do the entire hookup to the truck and trusted that he would do it correctly. I didn’t touch the electrical pins, or any of the safety chains after he put it on and let the competent employee in Michigan help me unhook it. The Michigan employee asked me if I hooked up the trailer or if the Uhaul did because he said that it was done improperly. Fortunately, nothing bad happened with the trailer on the way to Michigan.
Prior to renting the trailer, I called this location and asked which type of electrical hookup I needed on my truck. The person on the phone, who I believe was, again, the same manager, wouldn’t answer my question without me giving him my name and phone number and registering something in their system. He said it is, ‘Uhaul policy to collect information before answering any questions’. B.S. I was at Pep Boys trying to buy the part while on the phone and explained that I just had a quick question. He refused to answer my question and was really rude. I gave him my name, and he proceeded to put me on hold for about 5 minutes before I could ask him the question again. He came back and said, ;yeah I have one in stock’ and told me how much it costs. I explained I never asked to buy one from him and only asked what type it is. I then had to ask several more times before he would answer the question. His answer after that was, ‘I think it’s 4pin’. So, I decided to call the Troy, MI location to verify. They quickly answered the same question after I was on the phone with them for lest than one minute. Also, they used the proper term and referred to it as 4 flat and not 4 pin. This location sucks and I wish that I hadn’t reserved the trailer there. They don’t deserve any business with this asshole working there.
I’m not exaggerating this situation at all. If you don’t believe me, it might help to check my very positive review of the Uhaul location I returned the trailer at in Michigan.

These guys are crooks.

Well uhaul… you helped me out of a bind, thank you. You also saved me about $ 100 versus getting movers (who I had booked and they didn’t show up), thank you. Unfortunately, the person who reserved the truck over the phone also said I would get a 10% discount which still has not been able to be tracked and I was slightly nervous leaving my car at your location for the day… but all was fine.
The folks working there were friendly and helpful and I’m glad all went well the day of ‘the move”.
Moving isn’t fun, driving trucks isn’t really my bad, but uhaul did ‘save the day’!

Though moving has been nothing fun or new, this was first time taking a U-​Haul because after four years there is just too much stuff.
Never buy into the $ 19.95 remember per mile as well as filling up the trucks when you are done.
With that though, process was quick an easy, getting the truck… not the moving part.