U-Haul Moving & Storage of Poway

Rented a 24′ truck for a 24-​hour local move.
Check-​in and check-​out (with Joseph) was fairly easy and quick. There were no other customers there when I was there. Spending a bit of time to get me comfortable with the truck (e.g., gears, lights, etc.) would have been nice.
I received a «tank» /​«beast» as they referred to it, with 143,000+ miles. Driving a 24′ truck was tough enough, and having such an old truck that seemed a bit jumpy made it scarier. If my move was not so short, I probably would have refused the truck. If I rent from them again, I will request one not so old.
Because of competitive price and smooth reservation process and check-​in/​return, I will consider them again…

I told them to prep my trailer the night before so I could pick it up in the morning when they opened and was assured it would be, but upon arriving they had not done it and I spent another 40 minutes waiting for everything to get ready.
One of the employees was awfully slow in his service.

Needed a trailer hitch installed on an old SUV. Poway Uhaul didn’t have the part available. Rebecca spent the time to locate the part and even set up my appointment with another Uhaul store. Excellent customer service and way to go the extra mile!

I’m giving these guys a decent review. Looks like they’re due for some positivity.
The only downfall was just one guy was running the show. Poor Jose. But… he did a great job.
I got a practically new cargo van that took care of all my needs. Drove it to palm desert and back and the truck drove great and only consumed $ 45 of gas. I don’t think their refill charts they show you are that accurate, so just keep the key in the ignition and watch the gas gauge to avoid overfilling.
Upon return I was checked out within five minutes. Will definitely use again.

If we could give a negative star we would. My fiancé and I reserved a uhaul a couple days prior to picking it up because we are moving across country. We got a call the day before tell us that we can pick the truck up at 9AM the next morning which is morning we move. When we arrived there was one person working the register and huge line, taking over an hour to eventually get helped. To my surprise they had rented out my truck that I had reserved, let me remind you I’ve had already paid a little over $ 3,000 for the truck a couple days ago. They tried to get a hold the person they gave it away to but of course they weren’t successful. They told us they had no other truck and had no idea how long this whole process would take, the whole point of us making a reservation was so we didn’t have this problem. Not even an apology from them. It was an awful experience. So we went over to another rental truck company (Penske) and they got us a truck no hassle for a significantly cheaper price plus a discount for all that we had been through that morning. This uhauls Incompetent staff put us behind a whole day.

If I could put negative star I would. We were told we could drop off the trailer anywhere and when we did this store manager wanted to charge us double. He started yelling at us across the room. Terrible customer service and totally unprofessional.

Big ups to Poway Uhaul! They helped me out big time and were extremely nice and willing about it. Had some crazy car trouble and they hooked me up with a good deal for a very fair price! Awesome place with great customer service. Thanks Sam! (Sam is the guy who runs the joint)

I called in and they gave me a price online. $ 19.95 plus $.79 per mile for a 10′ truck. After giving them my credit card info for them to hold the reservation the call was lost. I called back and gave them my Info all over again. And again the call was lost. I called back and same thing… I was on my way to pick it up anyway so I just left the call alone and headed over.
We walk in at 6:55 (they close at 7:00) walked up to the counter and had to greet them ourselves because they were hiding behind the computer hoping we’d go away! I surprisingly they had my reservation. Ronald Portillo (owner, or so his badge says) «let’s make this quick because my boss doesn’t pay me over time!!» Immediately he asks for my drivers license and credit card. When I ask what the total is he says $ 149 for a 15′ truck because they don’t had the 10′ truck plus it’s a one way. We we’re suppose to pick up in poway and drop off in San Diego about 25 miles away.
Dude! Really! On the phone I was told it would be $ 19.95 plus $.79 per mile. He responds «well I don’t know what they told you over the phone, but that’s the rate!» He didn’t even wait for me to answer. He said «OK LET’s cancel!». Gave me back my D.L. And walked away! That’s BS! I’m not even moving. I just needed a truck to pick up a dining room table I bought on craiglist! For $ 150!!! Lol
Customer service stinks! He could have made at least a $ 50 sale.
I’m not even sure why he’s Urged to go home! With that attitude I doubt anyone misses him! Lol

Alexandro and steve haverfield owe me the $ 50 guarantee for over booking my 17 foot uhaul truck I reserved 2 weeks prior to my move. Instead, they sent me to another Uhaul company and said once I return that truck I would be given a cert number to call with from customer support and I would get the $ 50 for the mix up. I even called steves cell and no response, no notes were forwarded to Uhaul support, and no money issued to me.

The place is understaffed, honestly, it can’t handle a 6 – 7 person rush. it took 2 hours for my whole experience including getting a different lock because heads up they only let people use the round locks or uhaul lock which they conveniently sell in the store. I feel I would’ve rated higher if didn’t take so long and if my situation was resolved.
I had to get a key card to login into the facility but it didn’t work because their system is down. I just wish it was more streamlined and actually straightforward instead of tedious and vague.
Management is friendly and the one guy that did know what he was doing, Jose, was getting work piled on him. Get more staff and an efficient system. If the business has issues it cannot control, I would say lend a hand and have a response team ready to resolve the issue within 24 hours. Hardworking people like the management and staff are overwhelmed when simple things like completing a contract become a mission.

Kinda surprised to read all these 1 – 2 star reviews? They must have stepped up the service here as of late because this was the most pain free U-​Haul rental I’ve had ever. I booked my res online ahead of time, and they had her waiting and ready at 9am sharp. Signed 1 short form, wasn’t pressured into any unnecessary coverage or moving items and was out the door in less than 10 minutes. My 14 footer had some muscle! Easy to load and drive. The MPG on these isn’t the best but that may be an issue for corp. HQ to sort out.
Note: Make sure you return the truck with the amt of gas it had in it originally. Otherwise they have to fill it up and you will get charged around 5 bucks/​gal.
Returning the truck was easy, just dropped off the keys and I was done.
This building’s been here since at least 1982. I assume they’re doin som’n right to stay in biz all these years?

I read reviews on this location, but elected to purchase my supplies from their location strictly because they open early.
I called first to ensure they had supplies in stock. The gal on the phone was super! Extremely polite and helpful.
When I arrived in person, Alejandro helped me. Again the service was outstanding. Very attentive to what I was looking for.
Granted, I purchased supplies and didn’t rent a truck — but I had a good experience.

Wish I looked into their reviews before booking to get a hitch installed here…
I ordered on-​line to get a hitch installed on 6/​24, to have it picked up on 7/5(plenty of time) to move the following morning. U-​haul first went wrong by not checking around local locations to see if the hitch was in stock. Why would this not be your first thought?! Instead they ordered from Florida, and did not inform me it was coming on GROUND from there! So on ⁷⁄₄ they call me to tell me it hasn’t come in, and because of the holiday, it may or may not arrive Monday. Steve was not apologetic, lacked emotion every time I spoke with him. And he’s the one in charge! He has been there far too long apparently because he lacked any interest in providing genuine customer service.
So I had to change my hotel reservations, and postpone my move by two days. BUT Monday then came, no phone call. I called three times to check in, as well as called U-​Haul corporate center to file a complaint, but they said I needed to speak with Buyers Club who deals with the on-​line orders. The left hand doesn’t know what the right hand is doing with these people! They couldn’t even find my order! I was livid.
I started calling around, and the first store told me if they didn’t have the hitch I need, they could see which one does… Are you FREAKING kidding me!!! There was a location that had it in stock the entire time? So I postponed my move, waited by the phone and spent an hour ½ on the phone with different people all because one idiot didn’t think to do this for me in the first place!
What makes it even worse, is I go to school on-​line, I had a final to do the day I was waiting to get it installed, and because I didn’t want to start the test with an allotted time just in case they called and said it had arrived, I ended up not even being able to take it! Screw you U-​haul. You cost me so much time, money, and even my grade. And not even a discount to show your sympathies.

This place is a joke! Don’t waste your time. They have no clue how to run a business or provide customer service.
In a nut shell, I called the store’s local number and was transferred to the call center. The lady that helped me was nice and helpful. She checked availability and set an appointment for me to have my vehicle wired for trailer lights. I went in to the store and was right on time for my appointment. When I talked to the man behind the counter, which by the way happened to be the store owner, he simply replied with «I’m not doing that right now!» I said «excuse me?!» He then proceeded to list off excuses as to why he can’t do what I was there for, one of which being that he had to go to lunch. He said you can come back in a couple hours and I’ll have someone that can do it for you. So I basically rearranged my day and wasted my time and gas because of this company and the lack of communication between the call center and the store that they are setting the appointment for.
I can’t speak for everyone but I, like most people, don’t have time for this type of incompetence. If you value your time, go somewhere else!

Sam is rude and inconsiderate of others and their time. Has no respect for himself or others. I’d NEVER do business with this poor excuse for a human being.

I’ve used this location numerous times and i never received better than a 3-​star experience. Their customer service is terrible and slow; the employees are rude, short, snippy, and have no clue how to run a front-​desk business with prioritizing customers and tasks. This most recent time was the worst, and is what prompted this review.
I drive a 2009 Mercedes GL 320 with an onboard computer that controls the lighting wiring for the trailer hitch. It’s a fairly advanced system, and it doesn’t work correctly with LED lighting. Despite the fact that trucks and trailers is what the U-​Haul employees do all day, they didn’t know this. On 5÷26÷13 I drove my truck to the Poway U-​Haul to rent a trailer. When we attempted to explain the LED issue to them the older gentleman helping us was quite rude saying that if his trailer wasn’t working it was the car, not his equipment. Despite the fact that his tester lit up, indicating our wiring was correct, he maintained we could not rent that day. We tried their wiring system as well, instead of the cable that came with the truck, to no avail. We purchased a new ball for the hitch anyway, which they insisted on and installed, and we left; the experience took over an hour and a half, and we left frustrated.
We did more research online that night, bought our own tester, confirmed that it was definitely not our truck, and returned the next day, 5÷27÷13, to try again. This time, we were helped by a very nice man named John who, at the behest of the manager, hooked up a trailer that had regular lights (not LED) and we were in and out within 30min. John is the only reason this location even deserves one-​star. We made sure to tell the front-​desk that he was great and that the guy who helped us the day before was not; to which she replied that John was brand-​new and the other guy was a veteran. All I have to say to that is: out with the old and in with the new.
Funny story, though: the Escondido location on Mission was great when I went there last night, except they had to take off and reinstall the hitch ball we had bought and had installed at the Poway location. It apparently was not installed correctly in the first place. Seriously Poway U-​Haul? You can’t even install your own brand of hitch ball correctly? For shame.

I was pushed aside to wait for another customer wanting to pay their storage space rent when I was there first. I was in the middle of my transaction and mine was put on hold to help another customer. Is my time somehow not as important? I was in a hurry. I didn’t like that AT ALL! When I returned the trailer and drove on to the lot to where I had picked it up I was ignored by 2 uniformed U haul employees that simply walked by within 2 feet of me when I was trying to back up and didn’t acknowledge me at all. I disconnected the trailer myself within full view of one of these guys. Maybe they were mechanics? Maybe at lunch? Maybe they just don’t care about their customers. Your customer service is terrible!

Reserved a truck on Wed online to be picked up on Sat. Received a call on Friday late afternoon and was told there will be no truck available at the location where we indicated to pick up the truck on Sat. So either Uhaul has a very stupid system that cannot tell whether there will be trucks available or they just want to screw-​up people’s lives. If the reservation is not guarantee, then do tell me what is the purpose of reservation? I will NEVER go with UHAUL ever again and I wouldn’t recommend anyone to. I would give NO STAR if I could.

Staff is okay. Rented a truck that had incorrectly labeled mileage and fuel.
On another occasion, the staff tried to rush me out the door once by saying «can you put a little more umph into it?». Not cool.

I’ve been coming here for years!!! Ever since I was a child my family has chosen this place for our moving needs. Till this day, I’ve been using it as well. Great customer service and they try to get you in and out of there as quickly as possible.