Perry Ford of Poway

After going to so many dealerships, some even more than once, I finally purchased my car from here. The first time I went, I was quoted a price by Michael for the ecoboost mustang with standard features and warranty. Not a good price but not the greatest one either. The last time, all the reps told that they would be pulling out all the stops today, and they definitely met that promise. I bargained hard along with my father and we came to a resolution that I would venture to say no other dealership could beat. They are willing to work with you and above all, possibly the best customer service I received as a whole from the dealership, not just one person. Off the top of my head, I definitely have these people in mind to thank: Frederick, Michael, Manny, and Diego. I especially enjoyed all the knowledge and conversation that Frederick imparted to me during any period where I had to wait. I wholeheartedly recommend anyone looking to buy a Ford or even check a Ford out to go here first. These aren’t people who leave you out to dry after buying the car. They pride themselves on treating customers right and letting that speak for itself. Thanks again, to everyone at Perry Ford of Poway.

We bought a used (off lease) 2013 Ford Edge from Michael M. Michael was the best salesperson we’ve encountered in buying a car. Not pushy, very helpful and friendly. He made what is typically a stressful, time-​consuming experience much more pleasant. And, we love the car! This is the second vehicle we’ve bought from Perry Ford in the past year. Previously, we had worked with Stephan who was also an excellent salesperson. Both Michael and Stephan are seasoned veterans at Perry Ford and it shows. We also had our 2 kids in tow with us and so we appreciated the TV lounge area and hot chocolate (coffee) machine. My family definitely recommends Perry Ford of Poway.

Prompt courteous service without all the BS you might expect from some dealerships. Perry Ford had a good selection of the model we were interested in. Actually went 40 miles out of our way instead of buying through a dealer down the street. Our neighborhood dealer was extremely pushy, disorganized and kind of shady. Overall very pleased with our buying experience and definitely recommend to others. Now, if they could figure out how to buy a car in less time!

Had a 100% perfect experience in every single way. BTW Sam Stublla was our salesman, if you go in, ask for him — amazing.
Went with my ex to get our daughter a car for her birthday. We already, like most people, had a good idea of the price we would pay. Saw two in stock and made offer. The manager came back too high and I showed them a bona fide written offer from another dealer and they beat it. Super easy, they were very nice, never spoke down to me or used any poor tactics. In fact the entire dealership said hi from the main manager to the receptionist. Every single person got excited for our daughter and her 16^th birthday surprise. Not the typical place where everyone is outside smoking and ignoring you. Here you feel like family and I would go back again and again. They could not have been nicer, more professional and the process was very simple and once again, a complete pleasure. Bravo Perry Ford, thank you so much!

John is always a pleasure to work with. When our car is being serviced, John is always great about calling us with updates. We were waiting on a car part for a long time and John went out of his way to find the part for us. His goal was to help us and he made us a priority. It is rare to find customer service like that and John went above and beyond. Thank you!

John in the service department was quick to greet me when I pulled in and very pleasant. They took care of exactly what I needed and don’t try to gouge you with services you don’t need. My truck is running great, thank you.

Service advisor Kristine Nightingale is so efficient and helpful. We always ask for her because she is so on top of the service work and make sure things get done right and efficiently. I highly recommend the service work at Perry Ford. Be sure to ask for Kristine Nightingale as your service advisor.

I had an emergency situation where a loud whining whirling noise emanated from the front of the car. It sounded like the car was going to fall apart. My Sport Trac is 15 years old and only now, are parts beginning to fail. I drove it in without an appointment and John identified the problem within an hour or two. It was a blown bearing. Lucky I made it there! He fixed it up, identified another issue with the back stabilizer, changed my oil, and, rotated my tires. Go to go by 2:30PM! Great job! Thanks. I take all my Fords here.

Great job guy !
In and out in few hours with truck I love .
Easiest experience ever and I left with a smile
Thank you diego Gonzales and Mike
Definitely getting my 3^rd ford from perry Poway!!!

Seems like service gets better each time I take my car in to Perry Ford Poway.
The new building is beautiful but getting out of the service area when dropping someone off is tricky.
Service by people that really care is a thing of the past, but not at Perry Ford!!!

This is just in regards to their Sales. Was on the search for an Escape with the exact options and after a failed attempt at Pearson Ford Kearny Mesa (bait and switch thumbs down avoid!) Ford’s website it showed that Perry Ford Poway had it. So, I called the dealership and spoke with Ben Asgharzadeh who confirmed it was there and we made an appointment to see it. When we arrived at the lot, the car was front and center and we met Ben who did a great job showing us everything we wanted to see. He was also very friendly and excited which was nice to see.
From there we went in to strike a deal. We said we want to be in and out of there fast and he delivered. We used the friends & neighbor pricing which already had it as low as can go, add on the current incentives for the month and it was an amazing deal. The only thing to note is the APR and using Ford’s financing the rates aren’t as low as a bank/​credit union. Ben did have to get a sales manager to confirm pricing and the typical dealership stuff. We had no trade-​in, good credit, large down — so that eliminated the usual haggling which was nice. Also, it was just us in the dealership so they sat us in the open table area… not sure if I liked that or sitting in a private office. Depends I guess.
From there, finance had to start our paperwork so we just waited. During that time we saw Ben go back and forth taking care of things to make sure we were out fast. Getting the car washed, gassed, keys, etc. When finance was ready, we went to the back area to sign paperwork. I would say very low pressure environment for the add-​ons. I bought from BMW before and man they question every decision you make. Finance was great, got us an even better rate then they originally thought, was able to get us a great deal on extended maintenance too.
Left finance to make our payments at the service area. Ben met us there and even gave us a little souvenir which was very nice. The sales manager came out to shake our hand too. Ben gave us the keys and saw us off in the car. We were as in and out as you could be buying a car, maybe 1 – 1.5hrs.
tl;dr — Ben Asgharzadeh is awesome and we will use him again as long as we get a good deal hah. Good sales, not sleazy feeling, no pressure. Happy customers.

Well I have to say that this dealership is the most helpful and has the most pleasant people I have ever experienced. It started with The sales man Stephan and Russ as well as the service management. They are privately owned thankfully and after being treated terrible by El Cajon ford, I am so happy I told hell cajon to suck it. I wouldn’t send my worst enemy to hell cajon.
Thank u awesome gentlemen for such an amazing experience. Perry has it all and that’s why I will continue to refer anyone.

I took my less than 1 year old MKC here to get some rubber bumpers on the lift gate replaced because they had fallen off. Mind you the car is still under Full Factory Warranty and the lady at the service desk insisted that because I didn’t have the parts that were missing that they could not be replaced as broken/defective/etc…This situation is almost laughable, being that I’m sure its not an uncommon situation with parts under warranty. If something falls of a car, how are you supposed to produce the defective part for replacement if it has say… fallen off the car!
Anyways…I ended calling up the next closest Ford dealer who immediately ordered the parts for me while on the phone, no questions asked… you know, like how a warranty works.
The only thing that keeps this review at 2 start instead of 1 is that the guy in the parts department spent some time getting me the part numbers for parts I needed so that I could find them elsewhere since they weren’t going to cover it (like they should have).

Kristine and the service team were amazing. She was able to find out of date parts at vintage Ford so I would have OEM parts on my 2000 Ford Contour SVT.

This Dealership kept sending is Key For Key offers on our 2012 Fusion. We drove from Chula Vista up to Poway and we’re looking to upgrade to a New Edge.
Then after a Test Ride Poof the Manager Mario turns us over to a Sales gal that has only been there 3 days. Mario had to leave and it seemed nobody wanted to assist with a Sale

My wife and I have tried 4 Auto Dealers with no luck, then Cars Direct connected us with Perry Ford and that all changed.
We drove from Oceanside to Poway 3 days in a row until we were able to get a deal done with 2 cars.
The staff was awesome, and Wida the Finance Director is AMAZING!
She did for us what no other car dealer was able to do, and now we are customers for life!
If your having trouble getting financed you need to call Weda, she is a miracle worker!
Also the cars are well maintained and they have a great selection. Call her now!!!

This is a great dealership. The staff is very professional and the new facility is wonderful. I have bought a couple of cars here and have to say, after dealing with the National City locations, will never deal with them again. Maz is a great sales person and did a great job helping us with our car search. This is my Ford Dealership and am grateful. Kate Masel
I just purchased another vehicle from Perry Ford in Poway and was wowed again. Max, who was my salesman, did whatever it took to make this happen. I wanted a particular model and color and they found exactly what I wanted for the best price. Dealing with the the staff while I was waiting was incredibly pleasant. To finish the deal, Diego in finance, finished the deal quickly and really was efficient and knowledgable. I am so glad to have a quality dealership. I had a follow up call a few day later to make sure I was still happy with the car. WHO DOES THAT??? Thank you Perry Ford of Poway.

My husband and I were thankful to have met Wida Alkass (Special Finance Director). From the minute I met her we felt at ease. Wida was patient, respectful, sincere and extremely professional. She spent an incredible amount of time helping us with our finances. Purchasing a car to fit your needs isn’t always easy. Wida made it possible ! We were able to purchase a car and not go over our budget!
If you are looking for someone to help you with your finances to purchase a new or used car at Perry ford in Poway then I strongly recommend talking to Wida Alkass.

I could not be happier with my experience at Perry Ford Poway. I wanted to thank Stephan for the smooth experience. My 2012 Fusion is perfect for me. The manager and finance guy were also very friendly. There was no pressure and when I found what I wanted they were very efficient with the paperwork. I had been looking for a while and know I got a great deal! Thanks Perry Ford!

I bought my latest car there. Please don’t do what I did. Take the time to compare dealers. Otherwise you are marrying into a bad family.
The day of purchase was a pleasure. But then every day after has been a chore and Perry has epitomized all the bad reputation one associates with a dealership.
— They did a «bait and switch» when it came to financing, backing me into a deal I didn’t want, days after I took delivery and re-​doing all the paperwork.
— Rather than being straight with me, they acted as though they were getting me a better deal. But it was actually worse. Family was coerced.
— The GM promised to cover the first 3 months payments. In reality, it meant I had to make payments and then spend hours calling, emailing, and sitting in their lobby waiting to get reimbursed. Days late. And they refused to pay the 3^rd month.
— Before even that 3^rd payment I had the «check engine» light beaming forth and have been charged for not being able to figure out why.
— There were several options I wanted to get, and the GM promised a deal, but then he never responded.

— Everyone is super friendly and helpful before you buy. Once signed, it becomes the keystone cops. You’re the hot potato that nobody wants to deal with.
In retrospect, I should have noted the many bad reviews. My former car was in such as state that I felt hurried to do a deal, rather than be attracted to a business with whom I wanted a lifelong relationship. My mistake.
On the flip side, I was able to get the options I wanted via Amazon (at half the cost) and I refinanced my car loan via a credit union for half the rate, and much better terms than Perry found.
That doesn’t surprise me.