Perry Ford of Poway – Service

I will never go back to Poway Ford, ever again.

What happened to this dealer. Used to be friendly and prompt service. I went in to try to get a simple oil change and they could not do it unless I had an appointment because they were too busy and they were not friendly about it and did not offer to make an appointment for me. So I called the next business day and they said that they could not get me in for FIVE days and did not even try to work me in or seem to care about my business. I thought they just moved to a bigger location that would usually mean that they would be able to handle more vehicles. Obviously they do not care about their customers. I will go elsewhere!!!

My husband and I were thankful to have met Wida Alkass (Special Finance Director). From the minute I met her we felt at ease. Wida was patient, respectful, sincere and extremely professional. She spent an incredible amount of time helping us with our finances. Purchasing a car to fit your needs isn’t always easy. Wida made it possible ! We were able to purchase a car and not go over our budget!
If you are looking for someone to help you with your finances to purchase a new or used car at Perry ford in Poway then I strongly recommend talking to Wida Alkass
Who is The Special Finance Director.

Review is for the service dept! How are you not going to have service techs that do recall repairs or brake inspections on A SATURDAY for f#cks sake. People have lives and work all week and the only time we can repair our vehicles is on Saturday. So if my recall is dangerous and someone dies for your negligence your gona be paying WAY more in lawsuits. That is some BS that this service station can afford to put up a brand new building but cant afford to staff employees to fix major recalls from the NHTS! Get your S#IT TO GETHER POWAY SERVICE CENTER.
DO NOT. I REPEAT DO NOT GO TO THIS PLACE THEY’LL WASTE UR TIME WITH BS EXCUSES ABOUT NOT HAVING PEOPLE THERE TO DO A JOB THAT IS REQUIRED BY THE NATIONAL HIGHWAY TRANSPORT SAFTY BORAD. WOW

Just plain bad. Took my fusion hybrid in because the sunroof/​moonroof wasn’t working properly, they said the repair would be around 1700 $, we said no thanks, a couple days later they called back and stated they could do the repair for 500 $, we agreed (horrible decision), as of today, the sunroof/​moon roof leaks now (no leak prior to work being done) they state they are not responsible and are asking for 1000 $ to fix the problem, that They created.
Go anywhere else.

A review for the service department, and specifically for Kristine Nightengale. My experience from the first phone call was awesome. My poor baby mustang had been in and out of the shop multiple times with electrical issues. Three rounds with Kearney Pearson Ford in Clairemont and the problem still wasn’t fixed and the tech there argued with me about rental car reimbursement, etc. But… that’s another review! Perry was the opposite. Responsive and fair. As soon as she heard about the problems, she took absolute perfect care of me and my car. Rental car? Available and paid for by Perry. Work? Done well, on time AND she price matched some tires I needed without me even needing to ask. Just wonderful. Worth the haul from the greater San Diego area. My pops always told me not to take my car to a dealer for service, but hey, pops never met Kristine and her crew. Go here without fear and ask for her, your car will thank you!

This is specifically for the Service Department. Ford has a slogan for their Service Division, «Go With Confidence.» I can say that after taking my F-​150 here for all my maintenance up through 60K miles that I have ZERO confidence in the work they do at Perry Ford Poway. The only reason I kept coming back is that I purchased the «premium» maintenance package when bought the vehicle and it’s the only conveniently located dealer near me. Multiple instances of putting the wrong oil in (synthetic blend vs the full synthetic I paid for) and not changing the air filter when indicated by the service schedule.
Noticed the first time with the air filter when I got home from the 45K service and found they hadn’t changed it and they had to deliver a new one to me. I wised up and when my 60K service was completed, I decided to check before I drove off the property. Sure enough, there was the old dirty air filter still in place. I presented it to the shop foreman and he tried to dance around it by saying the technician thought it passed the «light test,» meaning if held up to light you could still see through it. What a crock?! The book says you replace it. That’s what I paid for. (That’s a $ 19.95 part through
, by the way)
How many other customers are getting shortchanged? If they are missing and/​or skipping something as easy to check as an air filter, what else are they missing? Please, if you care at all about the maintenance of your vehicle, take it elsewhere.

I am now convinced perry ford Screwed me. After all I have seen here. I’m going to have that CC charge Disputed.1,700 in repair and hoses are leaking still. Also 2 other shops told me they messed it up. Both will join me in court

Took my car in for an oil change, they overfilled the engine oil and next day had an exhaust leak. Took the car back, they said it would be thousands to fix it. Customer service was very poor. We received very poor customer service from Don in Service department. In addition to the poor service, the 4 wheel alignment they did has destroyed my new tires. This is worst service ever.

This review is for the service department. I just want to say, thank you for all you have done. I really appreciate Christina, Russ and the rest of the team for taking care of my car. For those who have the new Focus/Fiestas…you already know. f Ford has this new technology where Ford is trying to make the the automatic transmission too smart for its own good. Basically every time i need to get my clutch replaced, I will definitely be coming here. I really do appreciate everyone accommodating with me and my high maintenance needs. Staying after hours, and waiting for me to get off work… I can’t thank you enough. :)
The reason why the company lost a star is because of Diego in the Finance Department. Learn how to treat customers with respect. If there is an issue that needs to be taken care of, don’t act like a complete tool. YOU MESSED UP. I am willing to accommodate with you and help you fix the problem. But if you are going to try and act like the mistake my MY fault or my Father’s fault, which I don’t even need to remind you about the number of cars he has bought from you, let alone all the people he has recommended to buy cars from you… then you seriously have some issues. I hope Mario reads this and hires someone with at least SOME sort of decent people skills.

The Service Manager is rude, period… I took my brand new C-​Max for a recall that was supposed to take an hour and they kept it there for five hours, I got there at seven minutes to six and the manager tell’s me Oh it’s six o’clock I’m going home, when I corrected him and told him you’ve got seven minutes till six, you can talk to my husband, who was walking behind me… I guess he thought he was going to bully me… I made a comment to another employee and he said nobody likes him… This guy has no customer service skills, why would they keep someone like that employed is beyond me, when there are so many qualified people out there… I will submit a complaint letter with corporate, obviously it comes down to the general Manager, who’s oblivious to what’s going on… he needs to go on Unilocal and read…

I got my car back dirty after it was done being serviced… but they cleaned it after I brought it back in

I know dealerships are difficult to deal with BUT we are always greeted very well at Ford Service & Maintenance. Kristine is amazing, she’s real and has a great personality for this type of work. The pricing for the work is very competitive and worth it. I always leave feeling like my car is in good shape, which it always is :). Too bad others have had a bad experience.
2 recommendations: if you’re a Ford owner sign up with their OWNER ADVANTAGE, they send you letters when it’s time to come get your Maintenance (Oil change, tire rotation, top off liquids, break check etc.) and they don’t scam you because they know your mileage so they send to you when it’s actually time. They offer you the maintenance for $ 39.99 ($ 43 with taxes)…literally they get $ 20 for their service and the rest are the parts/​liquids. They only tell you that there is a problem if there actually is, I’ve taken my cars in for regular service about 9 times and once did they tell me I had an issue and it was with my brakes which were starting to scrape the metal (explains the small noises I was hearing).
Second recommendation, talk to them before you leave, get to know them and let get to know you (like 5 minutes). Makes it more personal and they’ll make sure to treat you right.

Brought my car in three separate times for them to fix one problem. After they fixed that problem another one was created and I had to bring my car in two more times. So total I have been here five times now for one single problem!!! Please avoid Perry Ford Poway at all cost!!!

Absolutely the worst! I had them change my oil, rotate, and balance my tires, and my car was returned to me w/​a broken ignition. The technician that worked on my car had obviously broken the tumbler. After returning an hour after my ignition tumbler had completely fallen out of my car, I was informed that things like this happen & I would still have to pay for it to get fixed. So now I’m out $ 200 for damage that was caused in their possession.

Come here deal with Kirstie she is the best awesome service advisor recommend her to anybody with a ford

I love this Ford dealer. We bought both of our Ford’s elsewhere and then moved to Poway. We have been using our prepaid service plan and have not paid a dime yet.
Once I was driving alone to LA with an infant and toddler and when I started out on the drive my brake light stopped working. I called them panicking and they said drive right over. I pulled in and they were standing in the parking lot with the light in hand. I never got out of my car. They fixed it in the parking lot and when I tried to pay them they said «this one is on us because you are in a hurry mom! We just didn’t want you driving to LA with the kids and no brake light». If that isn’t a company who cares I don’t know what is.
Our last visit I accidentally no showed them twice because of the flu in my toddlers and it slipped my mind. They didn’t freak out or be rude to me. They just nicely rescheduled me. I had asked for a detail but they didn’t have time on the short time frame I gave them and to compensate they gave me a free vaccum and wash.
I couldn’t be happier and will be sad if we ever move out of Poway!!!

************ SHADY SERVICE ALERT, BEWARE ************
GO ANYWHERE ELSE BUT PERRY FORD OF POWAY. Drop on by if you want them to break things on your car that have nothing to do with the repair you were paying them to fix! Its funny how a car’s breaks go from working fine to completely non-​functional while sitting in their parking lot. After drilling the service manager, he told my husband that after they take the old part off, they’d be able to show him how the old part would be completely rusty from being slowly broken down over a long period of time. When my husband picked it up and insisted on seeing the part (which they tried to avoid), they showed him his old part that looked a tiny bit dirty but not rusty or broken at all.
************ SHADY SERVICE ALERT, BEWARE ************

Got an oil change from these guys. The did a fine job, and waited while it was done. Standard pricing for repair. (As it was a newer model wanted to make sure it was service by their technicians). Asked not to get put into the marketing system after getting serviced and told this was not possible unless I talked to a manager. That was why they got knocked down to a 3.

This review is for the really nice people in the parts department.
I came in to buy a key fob and windshield wipers for my son’s new (to him) Ford Focus and the guy behind the counter could not have been any nicer or more helpful. He took time to describe how to activate the fob and install the windshield wipers. He told me to come back if we had any problems and he would help us.
The windshield wipers were good but we could not get the fob to work. We went back to the place today to beg for mercy.
It turns out you need to turn the key on a number of times, open the door click the button, say a hail Mary, and then click your heels together three times and say «there is no place but home toto» to activate the fob.
I may have exaggerated a few of the steps, but you get the idea. The Ford guys were awesome in helping us out. The guy who sold me the fob got the guy who is the key fob whisperer and with a few clicks of his ruby slippers were are on our way.
As we were preparing to leave another service guy came by to ask if we had everything we needed. Such great service and attention to detail.
I am planning to get another car in the next year, I may come here just to get the great service!
This is the Nordstrom’s of Ford dealerships!