O’Reilly Auto Parts

What an awesome place. At first I was waiting and started to think that this place is slow. Which it is because they are helpful. I see the employees actually helping customers instead of just rushing thru them. Great place to get all your automotive needs.

These guys are the best. Super helpful! Got my battery headlamps and wipes blades replaced so quickly

Thank you Keri for doing such a great job testing our battery, then changing it out even! Best service :)

Great customer service and honest employees. Had a broken windshield wiper. When the technician went to put new blades on he found that repairing my old blade was an easy fix and he was quick to help me out.
Highly recommend this place!

The guys here are awesome. We had a fuel hose leak and had to take a family members car to get a piece of hose. The gentleman helped us out. And got us a piece of hose and handed it to us and said to have a good night. He gave us the 6 inches of hose we needed no charge. I was just so speechless. After putting way too much money into our vehicle this was just a wonderful thing to happen. And I was just telling my husband before we went in that O’Reilly was so much better than auto zone because the people are so much more knowledgeable. And now after this I think we will alway go to O’Reilly no matter what.

Great customer service!
I am your typical girl who does not know much about cars. My car battery died today, so my dad and I decided to bring it to O’Reilly in Poway. I got a battery charge, with an alternator test at no cost!
Special shout out to Shane! Thank you so much for helping us today!

Horrible customer service. I went in looking for spark plug puller and two younger guys behind the counter pointed me in general direction while they continued their personal conversation with profanity and mom jokes. Finally came over to help me and he couldn’t find it either. Go to autozone across the street.

This place has the best customer servie ever. My husband and I had to buy plate frames for our car and an associate stayed with us to make sure we got what we needed, plus he helped us install them. This place gets 5 stars from me

I was expecting a much personalized customer service, as I am used to it from other O´Reilly Auto Parts stores. The representative came to take a look at the type of accessory my car needed but was not very proactive to help me with that. Just because was in Poway I stopped by, otherwise I would have gone to the one around el Cajon Blv. I loved their service and attention to detail more. Here was more a buy and bye.

Everyone here is very knowledgable and helpful! This place is very clean and these men obviously work hard to help if you’re a lost/​confused. Thank you!

My car manufacture told me I might need to change my battery but I didn’t do it in site. Came to Oreiley to haven battery tested. The young gentleman Jarrett helped me and said he would like to sell me a battery but apparently it’s still in good condition and pointed out the manufacture battery has 84 months warranty which could save me money. I didn’t get to make a contribution to their sales but I appreciate their honesty and integrity. Oreiley Poway store deserves a five star review.

Though I’m the Duke of Autozone right next door, I’m torn between the two as there are positives and negatives to each.
Positives:
*Staff is very friendly and welcoming
*Very nice selection on parts, tools, and accessories
Cons:
*Need to fix the lighting as it has a cold and ~~~ feeling to the place
*Isn’t well organized inside
I only go to Autozone as it’s on the way to Home Depot otherwise I would come here. The workers put this place on top!

I went to O’Reilly’s today for hub caps. The young gentleman that helped me was amazing. He helped me get the right size and was so patient while I figured out what caps would look the best. He even put them on for me. When he rang up my hub caps, it turned out they were on sale and I paid less then what he quoted me. I loved O’Reilly’s and will definitely go back. thank you O’Reillys!!!

Great prices tons of parking and excellent customer service. This is the place to go to for the do it yourself auto needs.

These guys are the best. Whenever I have some sort of issue and I just need a hand to figure out if I’m onto the right solution I drop by and they just let me know. Then I purchase what I need and I’m out of there. No problems with returns so far either…

I got pulled over because my brake lights were acting hinky (the tail lights were working, but not all lit up when I hit the brakes). I’m borderline helpless when it comes to cars and my attempts at trouble-​shooting just led to more confusion because moving the bulbs around didn’t do what I expected. I thought I’d try an auto parts store before I headed to our mechanic and was surprised at how many stores popped up on the map when I searched. I picked this one because it already had two positive reviews and it was the right call.
I felt like Norm walking into Cheers and even one of the guys on a phone call nodded and waved. Having acquired a likely helpful target, I was prepared to wait. But within five seconds, I was approached by another employee, Angel, offering assistance. He asked relevant questions and walked out to my car to confirm his suspicions. He explained some intricacies about bulbs, dual-​filaments (see, I even have new words to use!), and described how I could have achieved my odd trouble-​shooting results. He showed me the different qualities and prices of bulbs available, replaced my old bulbs with the new ones I bought, and made sure they fixed the problem. I was in and out within 10 minutes. All the employees were friendly and Angel was especially respectful and courteous.
I don’t need auto parts often, but now I know the right place to go when I do.

I usually try to get ahead of the game and order my parts online because the prices are usually better than the local parts stores. When I need parts locally though I usually try Kragen (now O’Rielly) in Poway. The staff at the poway store seems to be friendly and relatively knowlegeable. The prices tend to be better than at Napa and as good as Autozone. From what I have seen the staff at O’Rielly is better than the local Napa or Autozone.

This evening I was on my way to Bellus Academy for a product launch party, and remembered this auto store next door, I was running late like 30 minutes before it was over. But I really had to get my tail light fixed and it’s been broken for sometime. My car… that is not my tail feather. ;)
I walked into the store pretending like I knew where to find the light bulb on my own, before I made my way down the aisle the sales man in green asked if I needed help.
Haha yes… I need to replace my ummm tail light? I think I don’t know!?! He asked me one or two questions and finally said where is your car? Oh ok yeah I parked kinda far, but he didn’t mind walking over. Turned on my car and yes it is my tail light.
I went back into the store and purchased the bulb and he asked if I need anything else to soup up my car haha oh hell now I’m not about to turn it into fast and the furious. Of course I asked how to take the old one out, but without me asking he offered to help which is really nice cause I would have destroyed my tail light why because I didn’t know you had to pop the trunk to get to the bulbs!
Compared to other auto part store’s I’ve been too, this is by far the best customer service I have experienced!