Leslie’s Swimming Pool Supplies

Had Leslie’s pool repair replace our pool heater and they did a great job. Rerouting of some pipes and valves was necessary but it was done right. Reasonably priced and cheaper than your name brand pool companies in SD. I saved $ 300 – 400

Nice clean and awesome store front, I needed a. Basket for sure, salesperson sold me on the best seller l, a generic one. $ 15. Saw the same one at lowes for $ 9. Didn’t feel good about Myself. Salesperson was almost to cheerful n helpful. Shop Around as far as price, they do have a little of everything though which is nice

I would have gave them zero stars but that wasn’t and option. I needed a pump replaced for my pool. My pool guy quoted me a price which I felt was a little high. So I went to Leslie’s pool. I spoke to Jeff who was very helpful and gave me an estimate, which (on the surface was better) than my pool guy. I spoke to my pool guy and he said watch out for Leslie’s they will throw in extra charges! Knowing this going in I was OK with it. Jeff then said we need a tech to come out and look at the system, said there «MIGHT» be an extra piece so the pump and the panel can communicate. He didn’t give me the price on it, because he doesn’t sell a lot of those. Based on his explanation of my pool he didn’t think it would be necessary. The teach came out and looked at the pool. He said the pump would need the extra piece and it was about four hundred dollars extra, but there was another pump for the same price. I said great lets do it with that pump. I left came back and got the estimate was the same as the first one, but in a separate pen an additional charge of 95.00 dollars, was added on for a valve they for got to add. I looked around and priced out the pump and valve which Leslie’s had the HIGHEST prices. I call Jeff back and asked him about it. His explanation was over head! I asked him if he could do it for less the $ 95, he said have the tech call when he got there. I had the tech call. Tech came back and said the district manager wouldn’t do it, for the original price. The old bait and switch!!! I would not recommend the to anyone!!! lost a customer for life, I won’t even buy products there now. I should have trusted my reputable pool guy!!!

Great service. The guys know what they are doing. Eric was great, he opened my robot gave a nice look over and it works

I was reading the reviews and was skeptical about going there but gave it a shot. I was very well greeted by Jack. He was very receptive and helpful. Then he needed some additional information from Erick. This was one of the worse service I got in my life. I was ignored and was treated with indifference like never before in my life. I gave this feedback in person to him and I hope he understand the importance of customer service. The only reason I give 2 starts if for Jack. If this store relies on Erick I will never go there again and this place would probably not survive with his kind of service.

The good news: Pleasant place, lots of stuff to look at, decent help, national presence.
The bad news: Their motto seems to be «If you need it, we don’t have it.» I can’t tell you the time I’ve wasted looking for stuff that they should have only to be told it’s discontinued, will have to be ordered, we don’t carry it any more, etc. I’ve had much better luck at the mom and pop pool places for parts, etc. Today I went in to buy some algaecide only to be told by a manager from another store: «It should be right here!» Well it wasn’t and soon I wasn’t either!

After looking around for a bunch of supplies they gave me the best price and even told me where the orther supplies where at when they didnt have one. I was really happy with their service. Even gave me military discount! Thanks again!

I shopped around before buying my pool float. I got the Gold foam float, I have two blue ones that have lasted forever. So I wanted something special for myself. And I Cant Wait to break it out in a few weeks when my pool heats up!

Shockingly incompetent businesspeople. Looks like I’m not the first to think so, either.
Purchased a $ 15 leaf net not too long ago. Ok, it’s the cheapest such net on the shelf I get that. However, I used the net maybe a dozen times before the plastic rim holding the net to the aluminum frame disintegrated. I walked into the Poway store asking to exchange it. Salesperson does a good job to upsell me to the $ 32 version which I was fully prepared to buy. However, in no way would he give me a credit for the broken net. ‘No warranty’ he claimed. In the end, Jeff told me to try my luck at other stores. I think I will.
Bottom line: go to Leslie’s to learn a few things about pools, but PLEASE, buy your products elsewhere (like Home Depot or Costco who offer OUTSTANDING return policies and are much more competitive to boot)

Slowest service of any retail establishment you will ever walk into. Combine that with the ridiculously high prices and I can’t see how they stay in business. Don’t go in expecting to make a quick purchase. If there are one or two people ahead of you, it can take up to 10 minutes or longer to pay for your purchase.

Leslie’s? Try MoreLies.
How does someone stay in business by defrauding their customers? We first contracted with MoreLies to service our filter and pump in January, a service that was supposed to include the complete cleaning of our filter panels, a service which according to them should last a year. The kid they sent out, Andrew, seemed nice enough. HOWEVER, while securing the top of the filter housing in place, he told us we needed a «new O-​ring» because the large barrel nut that holds the O-​ring in place would not screw down on the threads, citing ‘damage’ to the threads as the cause. I told him we would use a tap-​and-​dye set to rethread the bolt.
He said he would first look for a replacement nut and took the original nut with him, only to call us two days later to inform us he had already ordered the new (and unnecessary!) $ 100 part. I called him and told him to cancel the order. When he returned the next day — with the nut he had taken with him so we couldn’t reattach it ourselves — it went right on and threaded (and tightened) without issue.
He had lied to us.
We let it go, content with the fact our pump and filter were working normally again. Which lasted all of 2 ½ months.
When we began experiencing the SAME problem to a GREATER degree than we had BEFORE the initial service, we called Leslie’s back to demand they make the problem right. Which brings me to today.
Today, we were visited by someone with years in the business, someone from Leslie’s named Steve. All we wanted was for them to rectify their negligent service. However, Leslie’s Pools had something else in mind…
Steve again, as had Andrew, disassembled our filter. He removed each panel and began hosing it down. However, ten minutes later, he called for me to show me how the water was collecting in the filters without draining properly. He explained that this meant the pressure would build up in the pump, which imapcted the effectiveness of the suction from the skimmer and crawler. He then went on to state — declaritively — that this was due to «calcium deposits in the filter» resulting from the loss of our filter medium (DE) that occurred everytime we backwashed the filter. He concluded we had no choice but to REPLACE our filter panels, which of course require ‘special order’ to the tune of hundreds of dollars.
HOWEVER…
When I skeptically took one of the panels he said needed to be replaced, and hosed it off myself — using this newfangled technological innovation called a GARDEN HOSE — it magically became clean and drained perfectly.
TWO MINUTES and the filter panel was working like new… TWO MINUTES. I cleaned two more the same way (each that supposedly needed to be replaced), and then disgustingly demanded he clean them as well as I did. It was amazing how after I caught him LYING to us, the panels he (re)cleaned suddenly drained perfectly as well.
But what PISSES THE F#@& OUT OF ME is that not once — but TWICE — on their ONLY two visits — they tried to defraud us out of money for parts and services we don’t need. I find it hard to believe this is a coincidence. We will be contacting the BBB and the San Diego DA’s office to file complaints against them for their attempts at fraud.
And here’s the kicker — when I called to complain to «Jeff,» the manager of the location that TWICE sent us technicians who in turn each lied to us and tried to steal our money — he first denied any accountability, saying the technicians did not work for Leslie’s, even though they show up in trucks with «Leslie’s» on the doors and «Leslie’s» labels on their shirts, and then while repeating this, had the nerve to condescendingly say, «let me try to make this as. simple. as. possible. for. you.»
And when I told him I expected an answer to explain this hor$es#!t, he responded not by addressing the issue, but instead by enumerating the numer of times (three) I had sworn during our conversation.
Goddman right I’m going to swear! YOU send this lying POS to OUR house, who looks me in the face and LIES to me about a non-​existent problem to try to upsell us on a set of $ 500 filter panels we don’t need — a repeat of the same goddman experience we had 2 ½ months earlier!
Newsflash, Nancy — If you’re going to send someone to MY house who is going to try to steal food off MY table during a recession, then F#@& YES I’M GOING TO SWEAR AT YOU.
*****
ETA: Here’s a link to a photo I took that day showing two panels side-​by-​side — a panel after it was «cleaned» by Leslie’s Pools representative «Steve» (on the RIGHT), which he told us needed to be replaced because it wouldn’t drain properly, and a panel (on the LEFT) that DOES drain perfectly after I cleaned it myself for all of two minutes with a garden hose:
Effin liars…

I have actually found the service here to be good however I’ve nver used their water testing and have always had a purpose for going in.
I stopped in last weekend to get some supplies for my pool vacumm and was helped immediately. Wasn’t exactly certain what I needed but had an idea. The sales representitive confirmed my idea, gave me what I needed and I was out the door.
This place is way overpriced though. You could find what you’re looking for on the web at a much better price (as with most things) however if you have questions, they can answer anything you have.

Rated one star because I couldn’t leave it blank!
Bad info and always try to up sale the customer with their chemicals. Water testing here is a joke since they said twice I had no chlorine and we tested it along with a pro kit and there was 2.0 reading. Told us since the pool cleaner sucked up duck poo we needed a new one because it was contaminated… Some people actually believe their BS.