Jiffy Lube

Brought my fleet car in because they were ‘in program.’
I called ahead to check best time to come and showed up around 11am. There were no other cars in bays but the guy I interfaced with acted like he was majorly put out and my car showing up was just too much to handle. I almost thought about leaving since it was such a rough start and it seemed I might have been throwing good time after bad. I needed to get this oil change done and was already there so went on with it.
I was handed off to another guy that was having problems figuring out how to process the oil change in the computer. He seemed challenged enough that I said I would go get lunch while they figured it out and to call me on my cell if they hit any problems.
I came back after an hour and they hadn’t started working the car yet. They were still struggling with the computer and didn’t seem to make any progress until I also got involved and was trying to call into my fleet service center.
Whoever was acting as manager actually seemed like a very service oriented individual and a couple of guys in the back seemed to care but there were also a couple of turds like the first guy I dealt with.
They rush the car through the service but when I got in, the glove compartment fell into the main cabin. I had a guy put it back in and attached the clips that kept it from falling out. I guess they removed it to get to the air filter and then didn’t completely re-​install.
I start to drive and the cars computer hadn’t been reset and was still in some kind of maintenance mode. I figure my way through the maintenance menus and cleared the warning lights. I then noticed that the tire pressures were all over the place. I still don’t know what they did to the tires but didn’t want to deal with them again to find out. I took it to a different station to get all the tire pressures set.
They seem to have a couple of guys that a very good which probably represents the good reviews but they’ve also got a couple of bad-​attitude people.
I won’t bring my work car back there and there is NO WAY I would bring my personal car there.

Checked my hybrid battery for issues, since it had conked out yesterday. Very good service. I liked the fact that he promptly agreed to test the battery which was under warranty.

Kyle and Mike helped us out 5 min before close and went over the norm to make sure we were safe to drive home! Thanks guys will definitely promote your business and be back!

They have the best customer service ever! I didn’t need an oil change, but needed help with Adblue liquid for the Audi. The staffs were very friendly and very helpful. Thank you so much!!!

Always bring my vehicles here ever since I had to bring in work vehicles in here, always fast and good customer service, Amanda is a familiar face every time I go and never have any issues.

The grease monkeys working here. Try to upsell you on oil you don’t need. And have little or no customer service skills… We paid for the signature service and they didn’t clean the windows or vacuum the carpets… I’ve had good experience with jiffy lube in the past. But not at this one… I wouldn’t recommend this one tho.

Been here twice. Great customer service. Recently went to get other maintenance done on my car and they told me I had an oil leak due to some worn seals/​gaskets. Anyways, it bothered me that the guys from jiffy lube couldn’t at least give me a heads up as I had just been there 2 weeks prior.

Staff is very friendly and service is always first class!
I have been coming to this particular Jiffy Lube for YEARS! Why? Because they always treat me right and do a great job.
I Highly recommend!

Had an excellent experience here. Josh was great. Very friendly and helpful, went above and beyond to help address issues I had with my car. Fast service too. Will be back next time!

Josh and Amanda are great. customer service is still alive! got car was in the work bay and out total time less then 30 min I will be back with my other cars soon

Josh and his crew were personable and knowledgable. I didn’t have to wait long, the coffee was fresh and the sunny patio were all appreciated. The service itself was done efficiently and professionally. I don’t live anywhere near Poway but if I did I’d be back for the next service.

I have a Lexus and always took it to the dealer for oil change… I was skeptical about this place but to my surprised Norman surpassed my expectations… I don’t know about the other people there, but I trust this guy… check him out…

This place is hit and miss. One crew is nice and friendly. They tell you about any discounts that are going on. They look like they’re trying to get the job done quickly. Another crew is slow. Has bad customer service skills. 2 people are standing watching another person is working meanwhile there are 2 other cars waiting to be worked on. After my latest experience with them I’m going to start passing on having them work on my car until I see the good crew working.

I always come to Jiffy Lube for my maintenance and usually they are swift, courteous and service minded. Today was the first time I met a member of their staff who was firm and authoritative with me, telling me what I needed and how often I needed to come in (on the dot!) and it seemed a bother to have my business with the extra phone call she now had to make. I didn’t appreciate her tone and she should know I have many options with my fleet. Stars are upgraded to 2 for the result, which was good as always!

Went here a few weeks ago for an oil change, as I was looking for a new place that actually knew what customer service was and wasn’t trying to get me for every penny they can. A friend of mine recommended this place. A bit late on writing the review, but a good one is warranted.
Went to them in the morning, I was happy there were no cars waiting. When I went to the last place it took an hour and a half so I figured that was the norm. I told them my concerns and let them do their thing. They brought me over to show me what’s up with the inspection they did, he explained and showed me each part with a very thorough and easy to understand explanation. I know almost nothing about cars and learned SO much about maintenance (the what and the why) in that first interaction.
He told me what can wait and he told me what needs to be addressed sooner rather than later. After they were done he brought me inside and went over everything for me. Including what else would need to be done when, what it might cost, and basically where my car is at in this point of it’s «life» as far as maintenance goes. Seriously great customer service, he didn’t make me feel stupid once. They got me in and out in about 30 minutes, I couldn’t believe it!
They also looked for the «leak» the other place I went to supposedly found. They found that when the other place filled the power steering fluid, they filled it far past too full. He said he’d have to get in there to know for sure, but it looks like it’s just at such a high level the fluid was leaking from the pressure release part of the cap. No expensive leak fix like the other place tried to insist. I will use this place for every oil change from now on, and for brakes once they’re doing that. When possible, I will go nowhere else for whatever I need.

Took my girlfriends car in and they did a good job also had good recommendations for future service. The staff didn’t try to over sell me anything or sell extra services for the car. All around a good place. I should be back when it’s time to service again.

Oil change was expensive but the service was good. They claimed that my transmission fluid is black and with odors — that need a bad flush. Well, actually I just had it flushed. Funny they didn’t know that I work in a shop and in fact all I need to do is to open the hood and check it out myself — don’t worry, it’s still pink and fresh. Quit lying just to sell some tranny oil, that is not how you do business. I will just have to let everyone I know be aware about this shop.

Took a Sprinter in and they fixed it right up. Super nice people and it was fast.
I really like that they didn’t try to pressure sell me stuff, when I just wanted an oil change.
It’s a little out of my way but I think when you find people that take good care of you, it’s worth it.
Now I’m taking my daughter’s car in so… gotta go!
Thanks guys for the great job!

I used to work there for a couple years in junior college not that long ago. As in every other line of work, the whole company can not be judged by one visit from an angry customer, and generally angry customers write reviews far more than happy ones do. No matter where you go, 99% of the time, shops will present you with additional service recommendations. Most people think they are rip off artists and are ALWAYS selling unnecessary services. Yes, Jiffy Lube is there to turn a profit, and that can not be done on oil changes alone. BUT, these are based on the severe service recommendations from the owners manual in YOUR glove compartment. If you are skeptical about trusting a stranger, do your own homework, read your own manual and determine what you have and have not serviced. By the way, 90% of us DO fall into the «severe service» maintenance schedule. Last note, you always want your best tires up front, so if the manager tells you that you don’t need a rotation, look at the tread on the front and rear tires for comparison before calling them a liar.
This store is generally slow, so they usually don’t have very many employees there at any given time. From my time there in 05 – 06 there was one bad manager and one bad employee, of the variety that Matthew had mentioned, but they were gone within a couple months. The Poway manager’s name is Josh, he is a good guy, has been there for over 3 years now, and he still seems to have a stand up crew. Best time to go: weekdays (not lunch time), and Sundays. If Josh is there, tell him Mike advised you to go there.
Side notes: If you have NEVER had your transmission fluid flushed and you have over 100k miles on it, then DON’T do it. The reason is: If you don’t change it on the recommended schedule, the fluid begins to break down chemically, coating your internal components in a varnish type material. Once you flush it, it strips away this varnish build up which has literally become a part of your transmission by this point, this can be avoided by actually reading your manual and following the maintenance recommendations. Also, Engine Oil Flushes are a bad idea if you have any leaks, or are over 150k miles.

I have had several oil changes at this station and have never had any problems. They’ve always got me right in and out and discussed other things I need done to my car but never pressured like other oil change places in the past have done. They have always been friendly and professional. I will actually be going there this weekend for another oil change :) It’s that time…