Cox Communications

Cox is the worst in customer service I have ever experienced! 3 times now they just did not show up to our 2 hour window appointment. Not to mention the 1 time they showed up they were not prepared to do the job! It’s too bad that they are the only Internet provider in my area! Believe me I have tried to find another source. 12 phone calls and 4 missed appointments later I still don’t have service! Unbelievable. Cox sucks!

Customer service is seriously lacking. The pricing is never clear or consistent and the reps are stuttering over financial breakdown without any real logic or reasoning. They just want you to pay the bill whatever the varied cost is this month. The technician also installed my wireless router in the garage making it impossible to receive a signal in most areas of my home and when I asked them to come fix this mistake they said it would be a $ 50 charge to send someone out here to fix their own mistake. Switching providers immediately!

I hate this company. We used to have TV and Internet with them. They raised our initial bill of $ 55 to $ 120 over about two years without providing any more services (channels or better internet speeds).
So I’ve canceled their TV service since their programming and packages are completely worthless garbage. And were left with just cable internet. Our bill went down to $ 54 initially. Well, guess what — we are already at $ 70.
Cox has increased their rates 3 times in 6 – 7 months.
I strongly recommend switching from them. If you have TV with Cox — cancel your service and go with Amazon Prime, Netflix, Roku, free Over The Air signal or anything else. This company does not deserve the business. I can’t wait for Google to come in with Fiber. Even if Cox will offer lower price I will switch to someone else just to stick it to them.

I’ve been a cox customer for 20 years, so my complaint about a service call I placed today is unusual but obviously annoyed me to the point of posting this review. I called Cox today to remove the charge for ordering a movie on Friday night. I was immediately placed on hold after making the request and the call lasted 15 minutes, mostly on hold. Despite the length of time on hold, the agent comes back and says she doesn’t have the authority to issue the credit to our account (despite the low dollar amount) and she will have submit a request for the credit that will take 5 – 7 days to approve. This is despite an explanation that she could easily validate from looking at our account. We ordered one movie and put it on pause right away. We left it on pause too long so the screen left the movie. We had to go into «on demand» and find the movie again. We accidentally then selected the movie that was alphabetically right after our movie. It started playing until the title displayed and we realized our mistake. So then we stopped that movie and went back to find our movie. All of this is logged in their system – they can see the time stamps of each action. But instead of a customer service agent that has authority I get someone who puts me on hold for 15 minutes only to tell me she can’t do anything except make a request. We’ve never requested a credit in more than 10 years, at least, but that doesn’t seem to matter in their stupid process. Aren’t you glad you annoyed your 20 year customer for the sake of a $ 10 movie charge. What a stupid company.

Worst customer experience ever!!! Transfer me, drop the call, reset the modem so I can no longer connect to the Internet then want me to pay for tech support to fix it. In 1 ½ hrs, I’ve talked to 6 reps, needed to call back twice and I still have no internet connection and I’m on hold… again. Why do they thank me for being a 29 year customer? Because I pay $ 180 per month for lousy service.

Has to be the worst company around. I had service with Cox for over 17 YEARS. That’s right, 17 years and I finally was fed up with their extremely high prices and cancelled my TV and phone service and went to Direct TV for half the price and more channels including the pay channels cox charges extra for. And cox previously told me I HAD to have the phone service to get their internet service because the router did not have a modem and that the phone service was cheaper than me buying a modem. Really because 17 years of phone service cost me more than 10 modems and when I asked for just internet service they want more than anyone else and first told me I had to rent their modem or buy one. Turns out the router I had from them already had a modem and I was charged the phone service for no reason. Then tgey treated me so rudely the last time I called I actually hung up on them. The «supervisor» told me to shut up and listen to him. I was like nobody tells me to shut up especially someone who I am a long time paying customer of! So now they won’t get my internet service anymore either. Wake up cox because people are less and less willing to pay your price or deal with your crappy customer service and your business is on the downturn

I’m so disgusted! So move to Ramona and get Cox Cable. At first I’m thrilled because I no longer have to deal with Time Warners failing equipment and billing mistakes. But a year later my bill suddenly goes through the roof! I called and the representative said the special expired. I said just cancel because I’m not spending nearly $ 200 a month. He tells me he can give me the special again. All of a sudden I get a bill showing the higher rate. So I call back and am told he cancelled it and claims he offered it in error. He claims he tried to call me but he didn’t. He was covering his own ass! The new person tells me he found a comparable plan to get my old rate. Well I’m still paying more. Not much more but I was willing to accept the small increase. He failed to tell
Me he got me this new rate by removing channels!!! So I’m now paying more and getting less! I now call to cancel because I’m fed up and guess what… They’re closed!!!

Worst comm company ever… Not only are they outrageously expensive but there customer service is horrible… And after I cancelled my account (because I was being deployed to Afghanistan) they decided instead of using my automatic pay, that I had with them for five years, they would send the bill to collections…

very poor service. too slow network. they alway put the root cause for something else than cox. it is everything cox cable problem. do avoid cox cable as much as possible. minimise service fee if you realli use cox and dont expect to use much. find alternate location for other networj service available.

WORST INTERNET SERVICE EVER!!!
I’ve had better experience with Netzero. Seriously, WTF, I paid for 25 Mbps a month and some images load like it’s dial up. I even have to refresh a lot of times because the images stop loading, and that’s just images I’m not even bringing video into the conversation. As of next week I’m canceling already, so I don’t care about what is going on with my connection. I asked them plenty of times to fix it and they never did. I’m done.

So amazed by the service and especially John the serviceman in Ramona who hooked up our router, phone cables, and tvs. Must ask for John bc he is super friendly, performed miracles w our house layout, and made our morning amazing! Super professional, courteous, super cool with my kids who followed him around like puppies, and our service is Exceptional– great internet connection everywhere in our home! Awesome experience with COX and John!

After leaving Cox several years ago I thought I would give them a shot thinking that the technology would improve. Was I wrong… The so called contour box is the worst ever, it freezes at leat 3 times a day, and the Internet goes out most of the day.
HEY COX, BEFORE YOU BRAG ON BEING THE BEST, MAKE SURE YOUR HARDWARE WORKS. GO BACK TO THE OLD BROWN BOX SO I CAN HACK IT AGAIN AND GET MY MONIES WORTH. face it folks, they ALL got us by the balls…

14 March 15. Just realized that my promotional rate (due to service complaint) has expired. it went up $ 30!!! mind you the service quality didn’t change. just the price. I find that odd. Shouldn’t internet service be getting cheaper with time… especially if the speed is the same?
I called customer support. They offered to give me another «special». Guess what? SURPRISE! it’s roughly $ 10 more a month. «Best we can do… I understand your frustration…». Blah, blah, blah! they got me!
Summary: I would avoid COX if there is another provider available. I can’t wait to use another internet service.

The key to having a good experience with Cox is asking for a different phone operator until you get one you like.
I’ve been fortunate to have great reps answer 2 out of 3 times I’ve needed something from Cox. They have come out to install my cable, install my wireless, relocate my wireless modem and install a phone line. Very impressed with phone reps and technicians.
Judging by the other reviews, my experience was rare but I have been consistently pleased with the service.

I have been having Internet connection issues for the past two weeks and Cox has not been able to resolve them. I have made several calls, had one technician visit and spoke with a manager about the problems. One Cox technical rep put a WO to add a Netgear. After I picked up the Netgear and added it to the system, I still had problems. When I called Cox they said you do not need Netgear. I am totally frustrated with Cox services and their inability to address my issues. It is not acceptable to wait 4 days for a technician service visit while my Internet is not working. I DO not recommend this service and will be canceling mine.

Ok i dont know where should i star from number one store my favorite goes to the worst customer service in the planet special the one in santee management zeeeeeeeeeeero i mean 0 i wouldn’t recommend to no one do not go to the santee

The worse company, your privacy and your legal agreements are false, will not be in business soon enough. I hope this company has a back up plan, garbage with all these fees and the best part is, their is no proof of these fees being accurate

Horrible internet! Zero stars if I could! !! So Glad I’m about to leave them !!! This service is slow as slow could be and the customer service is horrible !!!

I wish there was a rating lower than 1 star. This is the worst customer service I have ever had. I have been put on hold for 45 minutes, hung up on 3 times. I was transfered then disconnected. I was trying to simply finish ordering my service. Looks like I have to call back next Monday to hopefully get a hold of someone to maybe help me. AVOID Cox Cable at all costs. I used to love there service. I’m cancelling everything I have with them. After this experience I am willing to also get rid of their Internet.

Cox cable in Ramona stinks! Our DVR box continues to freeze up and stop working. We’ve had a total of 4 DVR boxes replaced in the last 4 months! Each time, the box turns out to be «faulty» and we get a «refurbished» one. But, the refurbished one is no better than the previous one. I think it is just a sneaky, slimy way that Cox is getting customers to switch their DVR boxes to their new Contour system. Well, I am sick and tired of their crappy service. Each time the DVR starts acting up, I contact their online tech support… and all they do is reboot the DVR. Well, they can reboot it a thousand times, when its crappy equipment, the result will always be the same… it won’t work! I am cancelling my Cox «bundle» and signing up for satellite service. I will NEVER recommend Cox to anyone. EVER!