Big 5 Sporting Goods

I went in to finish up some holiday shopping and to get my Dad a pair of shoes. I found the ones he needed, but there was only one shoe in the box. The sales rep was helping out another lady so I waited and looked around a little bit until he was finished with her sale. He was done and I got ready to ask him if there was a pair in the back but instead of asking if I needed anything he walked right past me and went to someone he already worked with to ask if the shoes worked out and then started trying to sell him some $ 2 dollar socks. I thought wow this guy is about to lose my sale all over a $ 2 dollar pair of socks. It didn’t end there, he then walked up to the front and started doing something else. I work in retail so I know how things can get, but this guy was not busy at all. I got ready just to drop the box with one shoe in it and walk out when a girl I’m guessing who was the manager walked up and asked if I needed help. Finally! She was helpful, but she went back to the sales guy to ask if they had the other shoe. I didn’t even want to work with him because of the fact that he completely ignored me but he found the shoe & then tried to sell me on some thing to sign up with. At that point I was glad I got the shoe but I didn’t even want to hear about it. I might have if he had actually provided good customer service to begin with. Thanks to the manager for doing her job and providing customer service but hire a new sales rep.

What is up with Big 5 just sucking? I went to this one after a crappy experience with another. I called ahead to see if they had an item (inversion table), saying I wanted to try it out. They assure me it’s there, so I drive down. So when I get there, the equipment is on a top shelf and not available for me to really check out. I ask them if they can get it down. I’m told no, they aren’t allowed to let people try it out. This is insane on two accounts… Big 5 is going to go the way of Blockbuster soon.

I’m appalled. This store does not take returns without a receipt. If you don’t have a receipt its «discretionary» with no set rules or number of days. I purchased, an insulated water bottle that never worked right. When I had an engineer look at it he pointed out that the seal was defective. So moral of the story is that BIG 5 does not stand behind the products they sell. All stores nowadays will at least exchange or give store credit. I’ve never been a Big 5 shopper,…and certainly now never will. Dear Big 5: there are other similar vendors in town and consumers have a choice.

Worst customer service ever. This store inspired me to join Unilocal and write a review. I came in to buy some thermals for an upcoming ski trip. I was in the store for at least 30 minutes shopping for winter gear and was never greeted or asked if I needed help even though the store was over staffed. There were 4 employes and 2 customers. When I made it to the register, one employee was doing a lengthy return while the 3 other employees, two of which appeared to be managers, ignored me. One of the managers even took a personal phone call at the register and when done, walked away. Here I am, a paying customer waiting patiently in line to check out and no one offers to check me out at the open register? Another employee did come to the register, but only to clock out for lunch and then went outside to smoke a cigarette. I’m amazed that this store is still in business.

Never gone snowboarding before so I went here. Place had everything I needed. Not much selection on pants and jackets but if you’re not picky try this place out!

I came in looking for a snowboard jacket. The staff were the perfect amount of helpful and not bothersome. They gave me my space and just checked in every once in a while.
While checking out the staff noticed a discrepancy on the price advertised and the price charged. Even though I technically already paid for it they went back to check on the racks for the right sale price.
They did this all on their on volition, I had no idea that the item was on sale.
Above and beyond customer service. They saved me $ 30! I will always come back for any gear I may need in the future.

I go here when I need to get any sports equipment. They have a great deal on used golf balls. I usually buy these rather than new ones when I plan on loosing a lot of balls when I go playing golf. I never have to wait in line long and the parking is never a problem there. The check out counter clerk was friendly. Over all a good experience. I am glad the have one in Poway now because Rancho Bernardo was to far for me to go.

I was super excited that a big 5 went in near my house. So far so good.

I was never a huge Big 5 shopper because I don’t love the layout of the stores. It can be hard to find some stuff in the store, and it’s hit or miss whether or not I find what I’m looking for. However, I have been in the Poway Big 5 three times since it opened. 2 out of the 3 times, they have gone out of their way to accommodate our needs. If they even perceived they made a mistake, they will bend over backwards to help you and make the sale. This worked to my benefit both times. I’m truly impressed with the level of service and am now convinced to always try there first!

Glad to see they sell ammo but sad that there’s no actual rifles or shotguns for sale, just air guns so far. Kinda made the mistake of checking the place out right after they opened and business was slow but the store was packed with employees and around every corner there’s another worker asking «anything I can help you with?». I don’t mind being offered service but a question every 30 seconds gets annoying. Even though being bombarded by workers so often whenever I wish to buy ammo there’s nobody around to help me out, like I’m better off jumping the counter and picking what I needed off the shelf.

Best sporting goods store within 10 miles! Close to tire and oil change stores makes it a prime location to waste time. They have camping, hunting, skateboard, workout gear, etc.