iTAN Sun Spray Spa – Poway

Been here a couple times and I’ve really enjoyed their services! Employees are very nice and helpful. They were very nice that I only wanted spray services and didn’t pressure me into any tanning beds. Mystic Mondays are my favorite !

I’ve been to just about every iTan in the San Diego area and have been a member for over a year now but this one (the Poway location) is closest to my home and the one I visit most often. There isn’t a thing I don’t like about this place. They always help me to accomplish whatever look I’m going for on any given day whether its to get a couple shades darker in a bed or for a simple spray tan before an upcoming event. The girls here are always upbeat, tentative and friendly so I always feel welcome when I walk through the door. I’d recommend any of the locations but this one is the best!

I have been here twice and I am very impressed. I’ve been custom sprayed before for the stage for a fitness competition and for a photo shoot with other companies and I showed up, they sprayed me, and I went on about my business. The first time I sprayed at iTan, I was blown away at how many options there are for spray tanning. Saffire did an EXCELLENT job at explaining to me how everything went AND picking what she thought would be the best option for me for what I was doing, which was a photo shoot on an old ranch, because even after she explained things to me «Barney-​style» it was all still over my head, so I told her to do whatever she thought would work and the results were awesome! The photo shoot went very well. 2 weeks later I sprayed for a photo shoot again, but with a different setting, and she not only remembered me, but knew exactly what to do when I told her I’d like to go ahead bit darker that time… again, results were outstanding! Thank you Saffire! And thanks for staying late too, even though I was «that guy» that showed up 5 minutes before closing.

I’ve tanned with iTan for years and have been a happy customer, it’s local and clean, the ladies are kind and I’ve always been comfortable enough to refer friends and come back seasonally. But when ‘Sapphire’ Called to tell me there was a billing issue and I discovered that they had been charging an account I thought was on hold, for TEN months that’s where my opinion of them began to drop.
I’m certain they deal with grumpy irate customers all the time (whether warranted or not), so I was polite and persistent in needing the $ 599.50 returned to my card. The said they *could do the refund, but «make it a policy not too» (keep your papers people!). Eventually they offered me the value of my ten months of billing but in products/​services/​giftcards (low-​balled me with 5 months to start). However due to health concerns and current circumstances it will be at least a year before I could use an account credit (remember I wanted a hold on the account), I was counseled by the staff to keep the membership because I had a great monthly price having started so long ago, and she didn’t want me to loose my good deal. I feel like i was intentionally mislead and quite frankly I am not inclined to trust them for the next full year… that’s kinda what got me here.
Simply stated:
They CAN refund my money but are choosing not too even when the staff can tell there is something obviously wrong (zero services have been rendered), thanks again Sapphire for trying to be helpful! I just wish your bosses were on the same page!
A simple accounting error most companies would fix, they won’t even offer me a way to contact corporate. Lexi the district manager said I could try but that they would just send me back to her, or the store manager Megan.
I would love to resolve this and remain a happy customer, if anyone has the low-​down on how to contact Corporate please let me know. It’s a shame.

Girls are always super sweet and great customer service! Love all of the services and products! I wouldn’t go anywhere else!

Been to iTan in the past actually 8 years ago when they first started to develop there franchises, and I have to say they have come along way. I used to Tan at Urban Sun, and I will never Tan there again. It’s the worst. So after 8 years I decided to start tanning again, and made the decision today to go down to iTan in Poway and see what there facilities are like. I came in and I was greeted by Sapphire, and I went right in and started to discuss my insecurities with tanning, and my bad experiences with Urban Sun. I have to say Sapphire was the most cutest little thing, explaining to me the process and the new beds they offer and which one would be best for me. Sapphire was extremely knowledgeable of iTan! She made me feel welcome and confident that nothing will happen to me. She walked me thru the packages and explained each one. I joined iTan and excepted the Unlimited Tanning Package for an incredible monthly fee. Once in and signed up, Sapphire walked me thru the bed that was suited for me. She showed me all the controls, and how to use. She even gave me a robe that was so comfy. She offered me a bottle of water… In case I got too hot, which was my fear. I put on the lotion got in the bed and it was like «Heaven»! I love it! I’m super excited to start tanning again! Sapphire is the best in my book! Look her up she is in the Poway location! She will direct you in the right path to achieve your goal! iTanner for life!

First time to any tanning salon and this place was awesome. Bailie was super friendly and personable. She gave me a full tour and showed me all their products. Showed great customer service and I will be back! Thanks again

I went to iTan for my first time the other day and was very pleased. Sapphire helped me at the front desk and told me everythig I needed to know about tanning. I personalized my spray booth tan and learned new things I never knew. No issues at all, the place was very cleansing and would recommend for further sprays.

I’ve been a member of iTan for nearly two years. I regularly use the SPA offerings, especially the FIT Bodywrap, Hydration Station and PhotoFacial. I’ve visited many locations for my SPA services and definitely prefer the Poway location. All the ladies there are always friendly on the phone and welcoming in person. Kayla and Baillie are simply super.

I had to change my tanning salon location since the one by my house closed, I came to this location and the girls were sweet and helpful. Sapphire helped me and she was extremely thorough And very knowledgeable of the products and the tanning! So helpful. Definitely one of the best itans.

Very unpleasant in the way of dealing with a client from years ago and only by an employee error prefer to lose a customer than offer something better I will change company only because the bad customer service!!! :(

Having been to a few different locations within ITan and also experienced with other tanning company’s. Poway ITan is by far the best salon there is, within Itan and out. Everyone here goes above and beyond with what they do and are the most friendly girls around. The beds are comfortable, incredibly clean, and kept up to date with bulbs and such.

I have had the best experience at the Poway Itan! I normally go to the one in San Marcos which I love everyone there as well, but it’s very refreshing to go to the sister location and get the same treatment :) I absolutely LOVED Bailie and Kayla they were so sweet and went out of their way to make me feel right at home. Along with Saphire she has always been so helpful and sweet whenever I came in! I love everyone here! They are exactly the reason I come back and why I tell everyone about Itan being the best! Itan is very blessed to have those girlies!!:)

I always love coming to this location. All the girls are nice and super helpful. None are too pushy with selling products or packages. It’s always super clean and the wait (if there is one) is never too long.

Super organized and clean. Saffire is one of my favorite employees, she is super sweet and patient and took the time to explain everything to me. She worked out my perfect spray tan with the right boosters and scents and everything. Really happy with the results!

I’m so happy that I gave this place a second chance! The manager was beyond helpful and the employees there were knowledgeable and completely friendly. I had been misinformed the first time and was invited back. I’m so glad I went back in not only was it during customer appreciation week but they showed me how to use their incredible new beds!!! I normally don’t tan too much but if I ever do again I will definitely go here not only because of the service but because of the Experience and worthwhile purchase I made today!

Came here completely clueless, but needed to get my tan on for an event on Sunday. The girls Sapphire and Megan were very helpful and very welcoming. They took their time to explain everything and showed us all of their awesome Roma/​machines. Got a membership and will definitely be coming back!

I have been a member of itan for several years. I go in to the Poway salon at least four times a week for different services. The beds are great and the spa treatments are awesome. The Manager, Meagan, is great. Always super polite and always informative. Josie is one of their most recent hires and I can’t say enough about her customer service skills. She is always polite and treats each guest as if we are the most important!

The girls at the Itan in poway are awesome. Carson and Allison are always so sweet and know what they are talking about! Everyone there is awesome and it’s worth the drive up there!

Today is my bday and I went in to get my normal tanning level and they upgraded me and gave me a free tan on the house! Super sweet everytime I go and really made me feel special on my bday thanks :)