Wax On Spa

After being a loyal customer at wax on for almost two years I have left for another waxing salon. I arrived to an appointment that I had scheduled well in advance and was informed that my esthetician was no longer in employment at wax on, and that another esthetician could perform the scheduled service. I was shocked that no one had phoned to let me know of the change in advance. I even double-​checked the appointment reminder voicemail message I had received the previous day, but there was no mention of a change of any kind.
Having a strong relationship with an esthetician, especially when they’re performing a delicate service like a Brazilian wax, is kind of a big deal. I was shocked that wax on spa would neglect to communicate with me about her departure, and even more so that they would just assume I would be fine having a new practitioner perform my service without any warning.
It was a waste of my time to arrive to an appointment that wasn’t what it was supposed to be, and I felt undervalued as a client and that my time was disrespected. Major bummer!

I don’t know what’s up with this place, but I won’t be going back. I’ll be following the exodus of their amazing estheticians to Urban Waxx and I’d suggest anyone reading this do the same.
I’ve been going to Wax On for the last 6 years and had such great experiences. Until today …
My eyebrow has a half-​moon dent in the top of it where the girl plucked too much. But that’s not the worst of it. The worst was the Brazilian. With the first patch of hair she removed I seriously considered getting up and leaving. It was the most painful wax I’ve ever received. I told her as much and she shrugged it off, saying I must have had coffee today. Several times she had to pull twice on each strip — seriously compounding the pain. Then, when I asked her to trim the length of the landing strip she left, her response was «Oh, sure. I don’t mind doing that» — as though I was asking a favor. Finally, when I went to hop off the table I had so much wax left on me that the paper table cover stuck to me from the ass down to the tops of my thighs (where she didn’t even wax!). It took forever to get all of that paper/​wax off me. When I told her about it, her response was «Thanks for letting us know.» I got home and took a better look at the mess she’d left and I was still bleeding and there were several patches she had missed entirely.
It’s sad seeing the places you once loved go down hill.

I’ve been going here for a few years and it was great… until recently I went in for my appointment and my esthetician was no longer there! They even gave me a reminder call the night before knowing she was no longer there. The girl there delivering the bad news offered to take me, but why would I want to have a service with you after that. I rushed over to my appointment after work, and was going out of town soon, so I was very upset. Let your customers make the choice, don’t force them to come in and just be «taken» as a client. Garbage service!

As a client of wax on for nearly 9 years I can truthfully say I have experienced the glory days and they are OVER. Both the burnside and Williams locations have gone down the tube in the last year. If you would like to be ILLEGALLY audio recorded while getting waxed, without any knowledge, then by all means please come in. If you want to know that ALL the staff, with the exception of 1 are new in the last 4 months because of poor management please come back. I have experienced horrible customer service, with no calls back or telling me there are no appointments available at time frames needed, then to call again and be told by someone else there is a wide open schedule. Your credit card machine didnt even work for an entire month at Burnside. The last straw was I had an appointment with my nearly 9 YEARS of service with Jevon, to show up and have someone else wax me without even calling to say Jevon is no longer employed. WTF is that all about? Wax on you used to be the best, but I would vote you shut your doors in Portland like you did in Boulder (which watching this show manifest itself leads me to think you have no idea what you are doing or have a terrible business ego) and high tail to Seattle because we support our people and businesses that do good here in Portland. Simply, you suck and I am done with you. No need to win back my business, having Jevon go amongst several others is the last straw and the way you handled it is shady. Good luck on your audio recording, because if you didnt already know, this violates federal law.

I have been coming here to wax on for three years now and have had the most excellent service. All of my ladies that usually wax my brows are no longer working here and I feel as if the place has been falling apart for the past 2 – 3 months. I have been in 2 times to get my brows waxed (with appointments) and things keep getting messed up. Ugh! Appointments cancelled, not very on point brow waxing, ect… I miss you old Wax On! Get your act back together.

Got great brows from Javon (sp?) a few times. She wasn’t available last time and got someone else. Big mistake. Now have unflattering angry-​grandpa brows that are too thick near my nose and too thin farther out. Will have to wait and hope that they grow out so they can be reshaped. Amazing the difference that good (and esp bad) brows make.

I have been visiting wax on for about 3 ½ years now and I will literally only go to Suz because she is the BEST! I send all my
Friends to her and I HIGHLY HIGHLY recommend her. She definately knows what she’s doing and I’m always completely satisfied with my results when I leave. Would never go anywhere else.

The good:
Super efficient (ie they’re fast!). I’m guessing most people aren’t big fans of having hair yanked out of their lady parts, so quick work of the dirty deed is much appreciated. There’s a lot of tearing (for lack of a better word), but they’re pretty effective and do a great job. Also thought she did an awesome job on my brows and am thankful I wasn’t left with a few sparse hairs to pass off as brows.
The bad:
I think they’ve taken up an online appointment system, but you used to have to call in to make an appointment and no one ever answered the phone. Messages were sporadically returned, and thus, I just took to heading into the store to make appointments, which was pretty inconvenient. Thanks for taking up an online system if you did– its a pain to keep leaving messages.
The ugly:
I broke out into really terrible acne after my last brow wax. Like pubertal «Hi I’m 13 again» acne. It was pretty extensive and a real treat for my own patients to see me relive my awkward teen years. My esthetician thought they might not have prepped my skin properly before the wax. Umm who knows? It was probably a freak reaction, but I’ve never broken out like that before or since the wax, and so I’m too scared to return and have become a loyal devotee of sugaring…

I just received the best eyebrow wax I have ever gotten from Katherine! She is a must go to when there. My eye brows literally have no shape when anyone else does them. I will say my brows even feel lighter and wonderful!
The atmosphere is vintage and peaceful! You must stop in!

I have been seeing Laurie for years (4 – 5 now, I’ve lost track) and she is wonderful! The shop has an awesome vibe and set up, its clean, and I’ve never felt awkward. Ever. I live in Gresham and its worth the drive. I recommend wax on spa to all my friends.

I’m super impressed by the absolutely perfect, stunning job that Michele did a few days ago. She did an extended bikini wax on me, and it’s perfect. She was fast, efficient, super thorough and it looks flawless. I’m over the moon! Highly recommended.

I booked a facial and Brazilian for my first visit at wax on, and I guarantee you I’ll never go back. My biggest complaint is the lack of privacy. With only a curtain separating each room I could hear all about everyone else’s wax details (and everyone could hear mine). But the facial was by far the least relaxing experience I have ever had. It was so loud and bright in the spa, nothing close to a spa environment. There was no extraction with the facial either, I felt like I basically received a really expensive face massage. Next time I’m going to spend a few extra bucks and go to a real spa for a much more relaxing environment and better results!

I have been going to Laurie for probably 2 years now and she is awesome. Facials are amazing, wax is thorough and quick, eyelash tinting and brow tinting are flawless.
On a personal note, if you have children that are looking to get waxed because they are self conscious, Laurie is your gal. She urged my nieces to stay with a natural look and discussed the trends of thin eyebrows, then thick, then thin. She talked about how pretty the brows they had were and how they accentuated their faces. I could never have gotten through like that. Not only do they love and trust her, but they feel better about themselves because of her encouragement. She didn’t have to go that extra step but I am very grateful that she did and I take every chance I can to chat her up.
Thank you for all you do Laurie. You are the best.

Laurie, thank you for doing such a quick, thorough job, while still taking the time to make sure I got exactly what I wanted with the extended bikini wax!

They are reasonably priced and I always leave happy with my service. All three estheticians that I’ve had are all great and have done an outstanding job. It’s hard moving to a new place and having to find a wax place and I lucked out in finding Wax On!

I love the wax they use. make sure to book an appointment and not just walk in because they’re always super busy – and with good reason! I’ve had 3 different estheticians and all of them were great. I really liked Ilea!

Tonight was my first experience at Wax On and it was great! I called first to see if they could get me in on short notice and they were very accommodating! I was greeted by the receptionist, who was so nice on the phone and then again as I entered the spa. My esthetician was Lori. She was friendly and professional. I normally wax/​pluck my own eye brows because I have had enough bad experiences not to trust just anyone with wax, but I fully trusted her. The shape of my brows was perfect! I will definitely go back to maintain these awesome brows and will definitely consider the salon for my next Brazilian!

Kristan is AMAZING!!! I have been going to her for the past year and she is so amazing at what she does. She always on time and easy to talk too. She gets you in and out in under 15 min and gets the job done. Will never go to anyone else.

Let’s face it — Men need to maintain appearances, too. Sometimes it requires a razor, sometimes a trimmer, but neither works in my case: maintenance requires waxing.
After a hiatus from the world of waxing, I called Wax On for an appointment, left a message, and hark! I received a call back in less than 10 minutes and scheduled an appointment for the same day. Hustled into the Williams location, where I met Keely.
Other reviewers have said it and I’m confirming the statements: Keely helped me feel relaxed, listened to what I wanted, would politely interrupt my nervous rambling to let me know when to breathe, and made the 45 minutes fly by. It’s not easy being a guy (albeit used to spas of all kinds) in a waxing parlor, but from the moment I walked in the door to the time I left I felt pampered… We’ll just ignore the fact I was getting hair ripped at the roots.
I would recommend Keely any day — She was informative and friendly, recommended products without pushing me (something I truly value from the various estheticians I see), and proved to be a stellar professional. After the first several pulls, I hardly noticed a thing as Keely expertly had me talking my brains out.
Wax On is stellar. Is it weird I’m actually looking forward to the next session?
**Plenty of parking on the streets, Williams and the surrounding neighborhood**

Ahh the world of the Brazilian wax. A terrifying yet intriguing activity. I swore years ago I would never get one. Not only would a simple bikini wax leave me near tears, but the thought of having a complete stranger all up in my hoo-​hoo like that (without even buying me a drink first!), well that was just not going to happen.
And then I met Keely.
As a test run I got a bikini wax and couldn’t believe that it was so (nearly) pain-​free. No bad after effects either (red, irritated bumps are no more attractive than the hair that was removed). And Keely was so incredibly easy to talk to I felt instantly at ease. So at ease I decided to throw caution to the wind and make an appointment for a Brazilian.
Keely did not let me down. It was such an easy experience and I enjoyed the results so much (as did my boyfriend) that now, three years later, I am a Brazilian devotee. There was hardly any pain (and any pain I felt was mild and lasted a fraction of a second), no bad after effects, no getting up on all fours, and it was very quick. Easy breezy lemon squeezy. Since then I’ve also had her do my legs, eyebrows, lip, and underarms (I hate shaving). All were great experiences.
I’ve been to both locations and prefer the NoPo shop. It’s easier for me to get to, much more peaceful area (not so much hustle and bustle as the Burnside location), and easier parking. There’s a coffee shop a couple doors down. They have yummy smelling body butters and cute lingerie for sale too (limited selection and sizes all tend to be small, no good for larger boobies). But all I need is Keely and her waxing magic to keep me happy and coming back.