Verizon Wireless

Earl and the team were great! We came in from another provider with some used iphones, and were patiently taken care of. I ended up upgrading one of the lines with a nicer phone later the same day, no problem, no eye rolling, happy to help. I was walked through new features, setup, assisted with picking out the best cases for my uses, setting up the best plan, etc. We had a great experience and would encourage anybody from the neighborhood to check them out.

Won’t sell me an iPhone outright because my contract is not ready for upgrade. What am I supposed to do now that I don’t have a phone.
Diamond wireless trying to maximize their profits by only selling to people with eligible upgrades and not its loyal Verizon customers.
Shady business!

My phone was acting up. Went into this store to either receive help with fixing the phone, or with purchasing a new phone. Manager Grace Garcia assisted me, was unable to fix my phone and did not have any of the new phones in stock that I wanted (as now I have decided to switch from a Samsung Galaxy S4 to an iPhone 6s) Usually not a big deal, I am a very patient and easy going person. I will just bring in my old phone (the previous droid model that was new prior to the Galaxy S4). When I got home, I realized that Grace had forgotten to give me my non-​working phone back. I immediately called her and told her that she forgot to give it back to me. She told me that she would NOT be able to give it back. I demanded that she do so, and she then told me that it had been destroyed. I then immediately went back to the store, only to find that they had not destroyed it, and she begrudgingly gave my property back to me. Once I got home I realized that the SIM card had been removed. AGAIN, went back to the store and was told that this too was destroyed. Yes, lied to on multiple occasions, and personal property destroyed. Why??? Was it because I didn’t buy anything from you? I would have gladly made a purchase if they had more phones in stock. I can tell you with complete certainty now that I AM TRULY GLAD I did not make a purchase there AND NEVER WILL! Go see Pete at the Bridgeport Verizon, he provides the best service and ALWAYS has whatever you need in stock. Pretty sure he won’t randomly destroy your property!

A bunch of liars who care more about the sale than the customer… I went in on a Thursday to upgrade my phone. The phone that I wanted they were sold out of so they told me they would order one and I would have it by Saturday. The sales person Alex, also told me that if it did not arrive by Saturday I would be able to go to another store and pick up the phone. Both of those where flat out lies. It’s now Saturday and my phone isn’t here, I now have to wait until Tuesday, also I tried to go to another Verizon retailer and get a phone but this location, full of spineless salespeople, locked my account so I am now forced to wait for my new phone for another 3 days. I will never do business with a diamond wireless store again. I feel completely deceived by Alex and this company and very unappreciated as a loyal Verizon customer (been a customer for 7+ years) do not trust these salespeople you will just be disappointed like I am!

Bought a phone which Verizon determined was defective so I was required to do an exchange. The store software does not allow for this so everything has to be faxed back and forth which took 1.5hrs of waiting. The store employees were very nice but Verizon puts as many roadblocks in place as they can to exchange defective equipment and does even provide their own store employees a number to call to escalate/​expedite the process.

My wife and I stopped by the store and Sophie was incredibly helpful. She was so knowledgeable and helped us both get new iPhones while finding the most efficient and affordable way to do so given our Verizon plan.

I went here the other day and got my new iPhone6 and I couldn’t be more excited! The staff was very helpful and answered a lot of my questions and gave me some great suggestions on a few accessories.