The Shutterbug

I was looking for a new Nikon camera, which did not seem to stay on store shelves for vary long. I stopped in and spoke with the staff several weeks ago. I was given the opportunity to try similar Nikon cameras. I was allowed to actually use the cameras to see how things work. I really appreciated the helpful staff and being allowed to experiment with the cameras. I was also encouraged to call back to see if the camera I wanted (Nikon P900) was in stock. I called several different stores over the next couple of weeks, and was told they did not have one for sale. At several stores I was treated as if I was not important. Sometimes the person on the other end of the phone sounded shocked that I would be looking for this specific camera. Each time I called The Shutterbug at Washington Square I was treated well and with interest in helping me. Imagine my surprise when I called and was told The Shutterbug at Washington Square actually had a camera in stock! They put my name on the camera and set it aside for me to purchase later in the day.
When I arrived at the store to purchase the camera, the staff took the camera out of the box, put in the battery, and a memory card so I could try it out. It worked wonderfully! Even after the purchase was completed, the staff told me to call if I had any problems or questions. I felt like I was important to them and they were interested in helping me! Not something I feel every time I make a purchase!

So I went in to this shutter bug at the mall, to look to buy my girlfriend a new camera for Christmas. We were helped by 2 employees David and Alisha, to say they least I don’t think think we could have got any two better employees to help us. They were funny and helpful, had excellent professional advice about which camera would be best for her. I liked how the both of them have their own personal styles of photography and used that to help us better understand what my girlfriend would like. Alisha and David definitely made our decision a one of ease and simplicity of otherwise difficult and time consuming decision. So thank you so much David and Alisha!!! For hooking us up with with a kick ass deal and some much needed insight! Defiantly an excellent experience.

Our experience today at the Shutterbug in Washington Square was excellent. We had already done our homework, had recommendations in hand for the models we wanted to touch and try. The staff was extremely helpful, pointing out many of the +‘s of the make & model we thought we wanted, with no «sales» pressure (I hate that, don’t you?!?)
In short, we walked out with our new camera! David was completely professional, very knowledgeable, and when we told him that we wanted to use this camera for travel (and how MUCH we travel), he actually told us that we could call him, from wherever we are on the map, if we have questions about our new purchase.
So I wonder… is he prepared for the time zone thing?!?

Everyone here knows their stuff when it comes to all things photography. Josh in particular was very helpful when I had a minor issue with a product (not Shutterbug’s fault) and worked to correct the issue. I have bought 2 cameras from this store, (Nikon D5100 and Olympus TG-​2) and will most likely be back for more supplies in the future.

took my d7 in for a firmware upgrade. On the phone I was told it would take about an hour. It took about 20 minutes or so. No charge and done happily. I talked cameras and lenses for awhile of course and wound up getting a variable nd filter. Very cool toy, price was the same as on the internet. I can take it back for a refund if need be which is convenient also. Nice having a local place to go to.

I have been a Shutterbug customer since the 1970’s. Superior service. Most recently, I purchased a Nikon D610 for my daughter living and working in Myanmar. We met in London, and unfortunately the camera malfunctioned. After discussing the issue with the UK Nikon, the only resolution was to return the camera. Unfortunately, bringing the camera home then resending to a country with little assurance that it would arrive safely was a concern. The Shutterbug and in particular Mgr. David Lenker went well beyond what he and Shutterbug had to for me. I received a full refund even after the 7 days due to the unusual circumstances. My daughter repurchased the D610 in the UK and now has a properly working Nikon as she returns home.
I was so happy with the service, I purchased a Nikon 3100 and 10 – 200 lens for my youngest daughter. I had purchased a Sony Nex6 in December ’13 and am thrilled with it’s performance.
Needless to say, I want to thank David Lenker for his assistance in problem solving this issue for my daughter and me.
I know I can buy cameras online but have found The Shutterbug to be very competitive and with service I have been receiving for over 30+ years, I only have to go as far as Washington Square-​Tigard for assistance. Thank you Shutterbug

I always feel like I’m getting cased when I walk into this shop. Customer service is generally good, but rarely goes out of their way. The prices are far above that of other camera shops in the area, but at least they are cheaper than the national chains.
They need to move away from doing commission-​based sales — it shows in how they treat their customers. +1 star for one employee who was willing to help me out when I came in to try out a lens they didn’t normally stock. –4 stars for the 10 other poor experiences I’ve had walking into this store. Net: 2 stars.